Provide identification and proof of eligibility to work
4
Complete background check and drug testing
5
Attend orientation and training sessions
6
Observe experienced bagging clerks
7
Practice bagging groceries under supervision
8
Review store policies and procedures
9
Learn store layout and product location
10
Observe experienced clerks for customer service tips
11
Practice greeting customers and offering assistance
12
Learn to operate cash register and handle payment transactions
13
Learn bagging techniques to prevent damage to products
14
Practice bagging perishable and fragile items
15
Learn to handle customer complaints and resolve issues
16
Review safety guidelines and emergency procedures
17
Complete on-the-job training evaluation
18
Approval: Manager review of on-the-job training evaluation
19
Complete probationary period
Review job description and responsibilities
In this task, you'll review the job description and responsibilities of a supermarket bagging clerk to gain a better understanding of the job expectations. This is important because it will help you decide if the job is the right fit for you and will help you perform well in the position. What are some things to look for in the job description? How do these responsibilities align with your skills and interests?
1
Customer service
2
Cash handling
3
Bagging groceries
4
Physical labor
5
Other
Complete employment application
In this task, you'll complete the employment application for the supermarket bagging clerk position. This is the first step towards being considered for the job. What information should you have ready before starting the application? Is there anything you should highlight in your application that sets you apart from other candidates?
Provide identification and proof of eligibility to work
In this task, you'll provide identification and proof of eligibility to work in the United States. This is a legal requirement for all employees in the U.S. and failure to provide the necessary documents may result in termination of employment. What documents are acceptable for identification and proof of eligibility? What should you do if you don't have the necessary documents?
1
U.S. passport
2
U.S. birth certificate
3
Permanent resident card
4
Employment authorization document
5
Other
Complete background check and drug testing
In this task, you'll complete a background check and drug testing as part of the supermarket's hiring process. This is a standard requirement for most jobs and ensures that the company maintains a safe and trustworthy workplace. What should you expect during the background check and drug testing? How should you prepare for them?
Attend orientation and training sessions
In this task, you'll attend orientation and training sessions where you'll learn more about the supermarket's policies, procedures, and expectations. This is an important step in ensuring that you understand your role and can perform it effectively. What should you expect during orientation and training? How should you prepare for them?
Observe experienced bagging clerks
In this task, you'll observe experienced bagging clerks at work. This will help you gain a better understanding of bagging techniques, how to engage with customers, and how to respond to common challenges. What should you focus on while observing experienced bagging clerks? What questions should you ask them?
Practice bagging groceries under supervision
In this task, you'll practice bagging groceries under the supervision of an experienced bagging clerk. This is an important step in gaining hands-on experience and improving your bagging skills. What bagging techniques should you focus on? How should you respond to different types of grocery items?
1
Separating fragile items
2
Positioning items to prevent crushing
3
Bagging items by category
Review store policies and procedures
In this task, you'll review the supermarket's policies and procedures related to bagging clerks and learn about the company's expectations for employees. This is an important step in ensuring that you understand what is expected of you while working at the supermarket. What policies and procedures should you focus on? How do these policies align with your values as an employee?
Learn store layout and product location
In this task, you'll learn the layout of the store and the location of various products. This is important in ensuring that you can help customers locate items and perform your job efficiently. What areas of the store should you focus on? What tools can you use to learn the product layout?
1
Produce section
2
Meat and poultry section
3
Frozen foods section
4
Bakery section
5
Other
Observe experienced clerks for customer service tips
In this task, you'll observe experienced clerks for customer service tips. This will help you improve your customer service skills and learn how to engage with customers effectively. What should you focus on while observing? What questions should you ask experienced clerks?
Practice greeting customers and offering assistance
In this task, you'll practice greeting customers and offering assistance under the supervision of an experienced clerk. This is an important step in improving your customer service skills and learning how to engage with customers effectively. What should you focus on while greeting customers? How should you offer assistance in a non-intrusive way?
Learn to operate cash register and handle payment transactions
In this task, you'll learn how to operate the cash register and handle payment transactions. This is an important skill for bagging clerks, as they often handle cash and help customers with payment-related issues. What should you focus on while learning to operate the cash register? How should you handle conflicts related to payment?
1
Opening and closing the register
2
Counting cash and making change
3
Voiding transactions
4
Handling coupons or discounts
5
Other
Learn bagging techniques to prevent damage to products
In this task, you'll learn bagging techniques to prevent damage to products. This is important in ensuring that customers receive their items in good condition and that the supermarket doesn't incur unnecessary losses. What bagging techniques should you focus on? How should you handle fragile or perishable items?
1
Double bagging heavy items
2
Using paper instead of plastic for fragile items
3
Bagging cleaning supplies separately
4
Attaching receipts to the bag
5
Other
Practice bagging perishable and fragile items
In this task, you'll practice bagging perishable and fragile items under the supervision of an experienced clerk. This is an important step in improving your bagging skills and ensuring that customers receive their items in good condition. What should you focus on while bagging perishable and fragile items? How should you respond to customers who ask for special handling of their items?
Learn to handle customer complaints and resolve issues
In this task, you'll learn how to handle customer complaints and resolve issues that arise during the bagging process. This is an important skill for bagging clerks, as customer satisfaction is a top priority in retail. What are some common customer complaints related to bagging? How should you respond to these complaints?
1
Items bagged together that shouldn't be
2
Items not bagged together that should be
3
Bagging too much or too little
4
Bagging items in a way that damages them
5
Other
Review safety guidelines and emergency procedures
In this task, you'll review safety guidelines and emergency procedures for the store. This is important in ensuring that you and your coworkers stay safe while at work and are prepared to respond to any emergencies that may arise. What safety guidelines should you focus on? What emergency procedures should you be aware of?
1
Lifting heavy objects
2
Handling hazardous chemicals
3
Operating machinery
4
Preventing slips and falls
5
Other
Complete on-the-job training evaluation
In this task, you'll complete an evaluation of your on-the-job training. This is important in ensuring that you received adequate training and that you're prepared to perform your job well. What areas of training did you find particularly helpful? What areas do you still need to improve on?
Approval: Manager review of on-the-job training evaluation
Complete probationary period
In this task, you'll complete your probationary period as a supermarket bagging clerk. This is a trial period in which your performance will be evaluated, and your employment may be terminated if you don't meet the company's expectations. Have you met the expectations set by the company? What have you learned during your probationary period?
