T4TH+ Membership Pause Request

🛑 STOP!  Before you begin this pause request, please note that this is ONLY for Teach 4 the Heart Plus subscriptions. 🛑

If you need help with any other program or course, please email us at [email protected].  Thank you.

WE ARE SO GLAD YOU DECIDED TO PAUSE!

During this pause of your membership your account will stay active and you will retain full access to your T4TH+ benefits, but you will not be charged for this free month.  Your regular payments will resume following this "pause."

If you have any questions, just reach out at [email protected].

Please complete the following form to request a PAUSE in your Teach 4 the Heart Plus membership:

Thank you for your time. Just please hit the complete button, and it will send this request on over to our team.

You will receive an email when your pause has been processed.  Pay close attention to this email - it will show when you will start being charged again for your T4TH+ membership.  (Please allow extra time over weekends or holidays!)

It's been a pleasure to serve you.  Feel free to reach out if we can help you in any way.  

The Teach 4 the Heart Team

STAFF CHECKLIST

Please read the instructions carefully so the information is recorded successfully.  Thank you.  

CLIENT INFORMATION TO USE WHILE LOOKING UP INFORMATION ON THRIVE CART:

{{form.First_name?}} {{form.Last_name?}}

Email: {{form.Email_address?_(Please_verify_this_is_the_email_address_associated_with_your_membership.)}}

DIRECTIONS FOR PAUSING

Find customer in Thrive Cart : {{form.Email_address?_(Please_verify_this_is_the_email_address_associated_with_your_membership.)}}

The MORE button will take you to the manage button

The MANAGE BUTTON is what you will click

Choose Pause for 2 months.  (This will give 1 full month without billing.)

☑️Record the Resume Date in the box below.

☑️INTERNAL POLICY: Give a pause a maximum of 3 times to one customer and then inform them that this option is no longer available to them.  

☑️Manually add the appropriate pause tag in XP DIRECTIONS:

🔴There are three pause tags in XP (zz - Pause #1 T4TH+, zz - Pause #2 T4TH+, zz - Pause #3 T4TH+).  Check to see which one a customer should get and add it to their account.  

(This is the spreadsheet you can check: https://docs.google.com/spreadsheets/d/1829xXYQ8oAqZb29nYZLlBKud5dubryZ9sU2EpWIfr78/edit#gid=0) 

🔴If they already have all three pause tags in their account, give them the tag zz - No More Pausing and email them to share that they can no longer pause their subscription.