What To Do If Your Facebook Ad Is Stuck In Review

According to Facebook support reps, they can force a review of all ads that have been stuck in review for more than 24 hours.

Note: the 24-hour clock restarts every time that you make a change to the ad or ad set including making duplications of the ad.

If your ad has not been stuck for 24-hours, wait until it has before proceeding.

For some people, depending on your country and account level, help may be available via Facebook Support, either via email, or when someone's available during designated hours, via chat support. 

You may not always get the highest quality response with chat support, but it is a live person and it should give you a faster and better response than dealing with an automated system.

To see if you can get support from a Facebook rep, go to the Facebook Business Support page at this link:

https://www.facebook.com/business/help

They will first try to help you with a menu of options:

You may be able to find your answer here. 

If not, and if live support is available to you then underneath this menu you will see a section that reads "Still need help? Find answers or contact support."

You either can go through the wizard to find your answer or if support is available the chat option will appear at the bottom.

If you don't have this option available (I do not) then go to the next step and Use the Help Center Form for Ads in Review.

Your other option is to complete a form specifically for when an ad has been stuck in review for more than 24 hours.

You can find that form at this link:

https://www.facebook.com/help/contact/186912391909649

This is what that form looks like:

Note that the Ad ID is different to the post ID. You can usually find the ad Id by selecting the ad and looking for it's ID at the top of the window - it will be labelled Ad ID.

You can also create a custom column view that displays the Ad ID if you can not find it.

The second box is for Case number. You won't have a case number unless you have already contacted Facebook about the issue, so if that is the case just enter N/A.

Finally, describe your issue, click Send and Facebook should hopefully respond reasonably quickly to your request.

This template is based on the information in this article by Jon Loomer. I created this process to make the information easily referable for use in my own business and for my clients.