Operations Manager – Daily Master Checklist

When we do any task and required any Procedure then you will find Procedure in Template Master List in GCON

Set aside upto15 minutes to review the previous days and or shifts emails sent to customers. If there are subject matters or questions that you feel should be logged into the relevant  project Q/A then please do this.

The most efficient way to do this forward to the [email protected] highlight the question and or answer. 

These can be rhetorical questions such as Question:  Can we fast track the planning process?    Answer: This is not possible we are afraid? 

If you have a mobile phone attached to your position then its expect that you will return calls per shift.

If a message that comes from the 1300 number is forwarded for your action its a requirement for you to return that customer call.

If you return the customers call you must log the call result in the Sales Follow Up 

Using the relevant reports generated on daily basis these being:

1. Planning Assessment Report: Convert Booking the Planning Assessment Report 
2. Proposal Checklist Report: Convert Tracking the progress of Proposals 
3. Construction Report: Inclusions and Operations team tracking the progress of the Operations team
   

You would review the Reports that are relevant to you and your stream ensuring that tasks are completed when possible. 

Logging on to ASANA and checking the development work that might have been logged for you or comments relating to tasks you are following or assigned to.

If you are responsible for the Question then search for the Position and action Unanswered Question 

On a regular basis, the business will post important information on the staff bulletin section of GCONS.

Each shift you need to log in and download new bulletins and then confirm that you understand the content of the staff bulletin. 

you can find the guide here:

http://www.deckquotes.com.au/files/cgfb_guide/How_to_use_the_staff_bulletin.docx