Adding E911 (Copy)

Teli Website:

Go to Purchase Products/Offnet Numbers

Add Customers Number

Confirm Submit

Errors:

Number Exists

Invalid Number

Setting up E911:

Go to "offnet numbers"

Search the customer

Set E911

Put in Customers Info:

Customer Info

Teli Website:

Go to Purchase Products/Offnet Numbers

https://talknsmile.voicecontrols.net

If you are logged in

Direct Link to page

1

Logged In?

Add Customers Number

Customer Number 1

1

Add the customers number
2

Uncheck "Enable SMS/MMS"
3

Click Submit

Confirm Submit

1

Click "Submit Numbers"

Errors:

Number Exists

If you get an error "Number already provisioned"

1

Check the customers number
2

If correct skip this step and continue to Setup E911
3

If not correct put in correct number

Invalid Number

If you get an error "Invalid USA/CAN number"

1

Check the customer's number
2

If correct, contact customer
3

If incorrect, put in number correcly

Setting up E911:

Go to "offnet numbers"

To set the E911 we must associate it with the cusomers phone number

1

Go to "My Products"
2

Select "Offnet Numbers"

Offnet Numbers Link

Search the customer

Customers Phone Number

1

Search Customer's Phone Number
2

Click Enter

1

If you made a mistake click clear

Set E911

1

Click the Action dropdown
2

Click Set 911

Put in Customers Info:

Customer Info

Full Name

Address

City

State

Zip

1

Put in all info

Leave "911 Alert Group" as None

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