The task of managing communication with the client is crucial to building and maintaining a strong client relationship. Effective communication ensures that both parties are aligned on objectives, expectations, and timelines throughout the onboarding and management process.
Key Impact: Effective communication enhances transparency, minimizes misunderstandings, and builds trust between our team and the client. It helps us address any issues or concerns promptly and deliver superior client service.
Desired Results: Regular and clear communication with the client, ensuring their understanding of project updates, addressing any questions or concerns, and maintaining a positive working relationship.
Know-How: Effective communication skills, active listening, proficiency in using communication tools and software, customer service mindset.
- What communication channels will be used?
- What is the frequency of communication?
- How will project updates and information be shared?