There are three ways to contact with your tenant. Please send the templates below
Email
Text
Phone
Note: Do not use your personal phone to text and call tenants
1. Email Template
2. Text:
Use Appfolio to text tenant. Please find the template folow
Thank you for choosing Zuma Housing. My name is [Name]. I am happy to help you with your check-in on [Date] at [Time]. The address is [Location]. Let me know if you have any questions. See you soon.
3. Phone:
Hello. My name is [Name] from Zuma Housing. I am happy to help you with your check-in on [Date] at [Time]. The address is [Location].
Present at the check in place
Be at the location 15 mins before to make the room are clean and ready. Here are few things you need to check:
1
Make sure his/her bed ready
Assist Tenant with Check-in
Firstly, you should ask tenant if they have time to do a complete check in or not
1. If yes, you conduct the full check in. You can find the full check in below
2. If no, please leave the check in sheet and contact info
Completed Check-in Process:
1
Greeting tenant and introduce yourself
2
Walk tenant through amenities in the building (swimming pool, gym, etc)
Inside Unit Check-in
1
Living Room
2
Kitchen
3
Bedroom
4
Show them how to dispose trash
5
Wifi Password
6
A/C and Heat Operation
Finish up check-in
1
Explain tenant rules shown written in checkin sheet
2
Show tenant checklist sheet and ask them return to us in 2 business days
3
Show tenant emergency contact written in checkin sheet
