While onboarding is a process new employees go through to get inducted into the company at the start of their career, it doesn't stop within just a few days. For call center employees, training is highly valuable and can't be overdone.
Employee retention is improved by up to a quarter thanks to good onboarding practices, so by spending a little extra time looking after new employees you will save time and money training people who aren't going to stick around.
Call center employee onboarding is about introducing policies, practices, equipment and information to your new hires, but can be confusing if it isn't done sensitively. Even though you'll be looking to get new hires up and running as fast as possible, rushing the onboarding process is counter-productive.
This checklist will guide you through the process step-by-step to make sure you get the most out of your call center employee onboarding.