Zenforte Consulting has developed and implemented this QMS (Quality Management System) manual in order to document the company’s standard operating procedures, improve management in the company in a general capacity, and to uphold and exceed the requirements and expectations of its customers and other interested parties.
This manual meets the requirements of the ISO 9001:2015 standard. It was designed to outline the fundamental principles of structure, development, production, deployment, and updating of the company’s services and products.
The QMS process results in more efficient and effective performance, achieved more consistently and predictably because the company's workflows and processes are understood and managed as interrelated systems.
Part of this process includes management of the QMS and all related processes by way of planning, testing, reviewing, and updating “Plan-Do-Study-Act” (PDSA) methodology and a focus on “Risk-Based-Thinking” leading to the prevention of undesirable outcomes.
The manual outlines the QMS, including the relations and responsibilities of interested parties on the system. It also serves as a comprehensive guide to all standard operating procedures and processes within the scope of the QMS, in accordance with the ISO 9001:2015 standard.
Internally, this manual will guide Brightstar Marketing’s employees through ISO quality requirements and standards that must be adhered to and upheld in order to ensure sustained and continuously improving customer satisfaction.
Externally, the manual is used to introduce interested parties (including customers and external organizations) to our QMS system. It is also for them to use as a reference point to understand and familiarize themselves with the standards that have already been implemented and to assure that QMS standards are maintained with a focus on customer satisfaction and continuous improvement.
The QMS manual is approved by an executive management representative.
Brightstar Marketing PPC Quality Manual
Date of issue: 19/1/19
Issued by: Oliver Peterson
Doc Number: 4
Conforms to ISO-9001:2015