Incident management is one of the most crucial aspects of ITIL.
When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
Thankfully, there is a clear, optimized process to handle service disruptions that enable IT teams to communicate effectively and resolve almost any incident without unnecessary delays.
In this Process Street checklist, we have adapted the standard process flow to fit our super-powered checklists format.
What this means is you can complete and review the entire process in real-time, approve tasks as needs be, store and link to important data such as incident tickets, and focus only on what needs to be done in your specific situation thanks to our conditional logic feature which will customize the checklist depending on the severity of the incident.
Its the simplest, most effective way to resolve incidents and maintain data integrity.
Let's get started.
A little info about Process Street
Process Street is superpowered checklists. By using our software to document your processes, you are instantly creating an actionable workflow in which tasks can be assigned to team members, automated, and monitored in real-time to ensure they are being executed as intended, each and every time.
The point is to minimize human error, increase accountability, and provide employees with all of the tools and information necessary to complete their tasks as effectively as possible.
Once they've approved the document, it's then time to do what you do best: Supply great services to paying customers!