Corporate Social Responsibility
ITIL Problem Management Process Template
ITIL Problem Management Process Template

ITIL Problem Management Process Template

Run this checklist to log, investigate, diagnose, and resolve problems related to IT services
1
Introduction:
2
Problem detection:
3
Enter basic details
4
Attach/link to the incident report
5
Link to existing problem record
6
Problem logging:
7
Create a problem record
8
Categorize the problem
9
Prioritize the problem
10
Approval: Problem record is logged properly
11
Investigation & diagnosis:
12
Conduct a thorough investigation
13
Enter initial diagnosis
14
Create a Known Error record
15
Temporary workaround:
16
Briefly describe the workaround
17
Approval: Workaround is ready for implementation
18
Implement the temporary workaround
19
Problem resolution:
20
Describe the resolution
21
Perform tests to confirm service recovery
22
Approval: Tests have been successful
23
Implement resolution
24
Problem closure:
25
Close the problem record
26
Close any associated incident records
27
Ensure the initial classification details are accurate
28
Sources:
29
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