Continual Service Improvement (CSI) is the final stage of the ITIL lifecycle. During this process, all IT services are reviewed to identify whether there are any areas that can be improved upon moving forward.
The CSI process is clearly defined, following a set of 7 stages that are based on a metric-driven methodology to support business operations, recognize improvement opportunities, and accurately measure the influence of those improvement efforts.
The 7 stages, which have now been adapted to fit the format of Process Street superpowered checklists, are as follows:
- Strategy for improvement
- Define metrics
- Data collection
- Data processing
- Data analysis
This checklist will guide you through each step to help you streamline the CSI process, one of the most critical ITIL processes you can execute.
A little info about Process Street
Process Street is superpowered checklists. By using our software to document your processes, you are instantly creating an actionable workflow in which tasks can be assigned to team members, automated, and monitored in real-time to ensure they are being executed as intended, each and every time.
The point is to minimize human error, increase accountability, and provide employees with all of the tools and information necessary to complete their tasks as effectively as possible.