Introduction:

This is an example template of how you can use Automations to automate the reporting of a technical issue within your organization. 

Automations allow you to build custom workflows by passing data and triggering actions to and from other apps, making work faster and more consistent.

We designed this template to facilitate the complete onboarding process using Automations to reduce the workload for you, your team, and your client.

Each automation has its own set of actions and triggers, which you can learn about in these help articles:

Important: You'll need to ensure you have an account set up with these tools to enable Automations.

Let's get started!

Input details of the issue

Use the form fields below to report the technical issue. 

By setting up Automations you can pull this data through to the Jira ticket.

For more guidance on how to set up a Jira Automation visit our help page

Report to the tech team

Use the 

Complete this task to send the issue to the technical team and generate your Jira ticket number. 

Link Jira ticket & post to Slack

Link the ticket number below to your support chat conversation so that we can advise the customer as soon as it's been resolved. 

Sources:

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