Templates
Corporate Social Responsibility
ITIL Change Management Process Template

ITIL Change Management Process Template

Run this checklist to evaluate and either implement or reject a Request for Change (RFC)
1
Introduction:
2
Request for change (RFC):
3
Create the RFC record
4
Enter contact details of the change owner
5
Approval: RFC completed
6
Enter contact details of the change manager
7
Change evaluation:
8
Evaluate the benefits to IT services
9
Evaluate the risks to IT services
10
Evaluate extent of disruption to business operations
11
Determine if a change evaluation report is necessary
12
Upload the change evaluation report
13
Determine remediation plans in case of failure
14
Approval: Deployment authorization
15
Change implementation:
16
Build the change in coordination with relevant teams
17
Perform testing
18
Notify the change manager of test results
19
Approval: Ready for final deployment
20
Deploy the change
21
Post-implementation review:
22
Conduct a post-implementation review (PIR)
23
Close associated problems and known errors
24
Sources:
25
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