Templates
Corporate Social Responsibility
ITIL Continual Service Improvement (CSI) Template

ITIL Continual Service Improvement (CSI) Template

Run this checklist periodically to optimize service delivery
1
Introduction:
2
Enter CSI manager details
3
Strategy for improvement:
4
Define a set of goals
5
List key objectives
6
Summarize the overall vision
7
Define metrics:
8
Determine what will be measured
9
Determine sources of information
10
Data collection:
11
Gather all data identified as needed and measurable
12
Approval: All relevant data has been gathered
13
Data processing:
14
Organize and divide the data into categories
15
Convert metrics into KPI results
16
Generate reports to condense data
17
Approval: Data is ready for analysis
18
Data analysis:
19
Look for clear trends
20
Verify support of goals and objectives
21
Identify opportunities for improvement
22
Approval: Data has been sufficiently analyzed
23
Presentation:
24
Format data to be audience-friendly and value driven
25
Present the data
26
Detail feedback from the audience
27
Note down key takeaways
28
Implementaiton:
29
Clarify action items
30
Clarify other plans and initiatives
31
Approval: Improvement plans
32
Inform management of service improvement plans
33
Sources:
34
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