A Post-Implementation Review (PIR) is an incredibly important part of the change management process.
Overlooking its importance is a huge mistake and could result in significant missed opportunities for service improvement, not to mention the loss of accountability and data integrity.
Conducting a PIR soon after implementing a change enables you to answer insightful questions such as:
- Did the change fully solve the problem that it was designed to address?
- In the case of failure, did the back-out plan work correctly?
- What impact did the change have on customers?
- Did we allocate resources effectively throughout the process?
- Was the change implemented on budget, and in a timely fashion?
This Process Street checklist will guide you through the PIR process to make sure you have completed the change management process, maintained data integrity and identified how the process can be optimized for future changes.
A little info about Process Street
Process Street is superpowered checklists. By using our software to document your processes, you are instantly creating an actionable workflow in which tasks can be assigned to team members, automated, and monitored in real-time to ensure they are being executed as intended, each and every time.
The point is to minimize human error, increase accountability, and provide employees with all of the tools and information necessary to complete their tasks as effectively as possible.
Once they've approved the document, it's then time to do what you do best: Supply great services to paying customers!