"It’s almost expected these days that there will be times when meetings and events are remote" - Out of Sight, Top of Mind: 6 Tips for Remote Meeting and Event Planners, CVENT
Thanks to technology advances, companies can run now almost any type of event, virtually.
Running a virtual conference is no exception.
Not only are virtual conferences great for reaching a wider audience (think worldwide!), they also cost less than traditional conferences, they can be more interactive and inclusive, and they're better for the environment as the conference attendees don't need to travel, the conference planners don't need to travel, and the conference speakers and hosts don't need to travel.
This is why 87% of executives are ready to go virtual and take their conferences online.
However, despite the obvious benefits, there are some minor pitfalls to running a virtual conference.
Alongside the usual problems that traditional conferences bring, such as "I want a refund", "I've lost my ticket" "I've missed a presentation" etc... virtual conference organizers also face technical problems such as audio, video, connection or network problems. These issues can be catastrophic to the success of a virtual event and can be difficult to resolve if you're working remotely, without support from IT experts.
This is why Process Street has created this process for troubleshooting virtual conference issues checklist.
This checklist has been designed to help you, as a virtual conference planner, resolve the issues you face, during your conference, as quickly as possible.
We've added a set of common technical issues that you and your virtual conference attendees, hosts, and speakers could encounter during one of your virtual conferences.
For each issue, there is a set of sub-tasks that you can run-through with the person who is having the issue until you resolve the problem. If the problem proves to be unresolvable, then this process also gives you the option to escalate issues to support team members such as an IT technician or a customer support representative.
What's great about this process for troubleshooting virtual conference issues checklist is that it is ever-evolving. You can keep adding to this checklist with issues and solutions that you encounter during your virtual conferences, so you can benefit from the knowledge at your next conference.
Read this article to see how you can add more fields to this template and keep adding to your troubleshooting process.
Who is Process Street?
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It’s the easiest way to manage your recurring tasks, procedures, and workflows.
Create a template and run individual checklists for each member of your team. Check tasks off as you work through them, set deadlines, add approvals, assign tasks, and track each team member's progress.