A root cause analysis (RCA) is used to pinpoint the underlying cause of a problem. There are many effective methods for conducting a RCA, but in this checklist, we'll be utilizing the fishbone diagram (AKA the Ishikawa diagram) to help dig deep and identify root causes.
We created this Process Street checklist to make it easy for you to conduct a root cause analysis. It uses stop tasks, conditional logic, and Approvals features so you can record everything seamlessly, collaborate with your team effortlessly, and keep track of everything at a central location.
If you're interested in reading more about root cause analysis, check out our article.
Why should you conduct root cause analysis?
Conducting a root cause analysis allows you to address issues that may be getting in the way of your company's success. Root causes are often not the obvious issues that are addressed day to day. A RCA uncovers the sources of your company's recurring problems and helps to build a more effective plan to address them for good.
Who should conduct the root cause analysis?
For best results, a RCA should always be conducted by more than one team member, preferably a small team with firsthand experience with the problem you want to address. You're far more likely to overlook details when you're working on your own. When you work with a team, it helps brainstorm solutions more effectively because you have the perspectives of more than one person.
Once the RCA is completed, it should then be approved by the project manager.