Process Street‘s Hotel Check Out Procedure Template has been specifically designed to work as a guide for the front of office staff, to standardize the check out process, making the process consistently efficient.
The Hotel Check Out Procedure Template has organized check out processes into a series of steps outlined below:
- Ask About Stay
- Enquire Over Additional Charged
- Verify Account Information
- Confirm Payment
- Check Messages
- Final Checks
- Update Room Status
- Guest Fil History
- Request Guest Satisfaction Survey
- Checkout Completion
At the beginning of this checklist, you will be presented with a set of specialized questions designed to make sure the check out process runs smoothly. The questions are given as sub checklists, short answers, or yes/no drop-down menus.
Dropdown yes/no questions will present a series of pre-determined steps relevant to the given answer. These conditional steps will then guide you through a process appropriate to the specific circumstance.
Therefore the Hotel Check Out Procedure Template is a dynamic yet standardized guide. Standardizing processes as such guarantees quality, improves clarity and boosts employee morale
What can be considered most important is the benefit standardization has towards customer service.
The hotel industry is considered peoples first business. Customer service is therefore vitally important for success, especially in the current climate with an increased demand for improved and superior customer experiences. In 2019, 86% of customers were willing to pay more for better customer experiences.
Thus by implementing Process Street‘s Hotel Check Out Procedure Template, you will reap the above benefits by ensuring your check out procedure is standardized.