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Client Onboarding for Financial Services
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Client Onboarding for Financial Services

This workflow example guides you through onboarding new clients.
1) Click Run to see it in action
2) Click Edit to customize it
3) Set up integrations/Automations

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1
Record your client's details
2
Send the contract for signing
3
Confirm contract has been signed and received
4
Send your client a welcome email
5
Send over a questionnaire
6
Confirm questionnaire has been completed
7
Scheduling:
8
Schedule meetings
9
Preparations (pre-meeting):
10
Request financial documents
11
Prepare meeting agenda
12
Call flow (during meeting):
13
Discuss client's goals
14
Discuss the client's assets
15
Discuss client's investment portfolio
16
Discuss additional non-investment items
17
Record meeting notes in CRM
18
Confirm financial documents have been received
19
Formulate a financial strategy
20
Inform your client of the next steps
21
Feedback:
22
Ask for feedback on the onboarding process
23
Incorporate client’s feedback into strategy

Record your client’s details


This is a task, one of the actionable steps in your workflow. 

⬆️ When you edit a workflow, you can assign tasks to other users, give them a deadline to be completed by, pause the workflow run at this point, or change who can see this task by adjusting the permission settings ⬆️

⚡️ You could automate this step by setting up an integration to pull information into the fields below from your CRM or portfolio management system, such as Salesforce.



Send the contract for signing

⚡️ You could automate this step by setting up an integration with DocuSign or Hellosign.

Confirm contract has been signed and received

This task, or the fields within it, will show or remain hidden due to Conditional Logic rules that have been set up in this workflow.

Edit the workflow and ↖️click the Conditional Logic button ↖️ to view or edit the rules.

Send your client a welcome email

This task uses variables to surface information collected in form fields in your workflow, so that they can be used elsewhere in your workflow, for example in the send email widget below. 

Send over a questionnaire

⚡️ You could automate this step by setting up an integration with  SurveyMonkey or Survey Anyplace, to automatically send a new survey when this task is completed.

Confirm questionnaire has been completed

Scheduling:

This is a heading, used to separate tasks into sections in your workflow.

Schedule meetings

  • 1

    Initial call
  • 2

    Follow-up calls for the next 12 months
  • 3

    Performance report call


Preparations (pre-meeting):

Request financial documents

  • 1

    Retirement planning documents
  • 2

    Tax planning documents
  • 3

    Investment documents
  • 4

    Loan documents
  • 5

    Asset Protection documents
  • 6

    Estate Planning documents

Prepare meeting agenda

⚡️ You could automate this step by setting up an integration to automatically push the meeting agenda document to your CRM or portfolio management software, such as Salesforce.

  • 1

    Introduction
  • 2

    Understand client’s needs and goals
  • 3

    Understand the client’s pain points
  • 4

    Understand the current situation
  • 5

    Agree on the next steps

  • 1

    Goals
  • 2

    Economic context
  • 3

    Assets
  • 4

    Investments
  • 5

    Additional items

Call flow (during meeting):

Discuss client’s goals

  • 1

    Short term
  • 2

    Long term
  • 3

    Discretionary
  • 4

    Non-discretionary

Discuss the client’s assets

  • 1

    Evaluate outside assets
  • 2

    Outline your capabilities
  • 3

    Make recommendations

Discuss client’s investment portfolio

  • 1

    Portfolio performance
  • 2

    Net of fees
  • 3

    Against goals
  • 4

    Seek agreement and understanding
  • 5

    Discuss any changes to portfolios or managers

Discuss additional non-investment items

  • 1

    Insurance
  • 2

    Legacy
  • 3

    Philanthropy
  • 4

    Education

Record meeting notes in CRM

⚡️ You could automate this step by setting up an integration to automatically push the meeting notes in this workflow to your CRM or portfolio management software, such as Salesforce.

Confirm financial documents have been received

  • 1

    Signed contract
  • 2

    Questionnaire
  • 3

    Additional documents (e.g. non-disclosure agreement)

Formulate a financial strategy

  • 1

    Address client’s needs and goals
  • 2

    Address risks currently present
  • 3

    Determine the best-fit financial course of action
  • 4

    Explain your own approach
  • 5

    Outline fees

Inform your client of the next steps

  • 1

    Review main points covered in meeting
  • 2

    List all action steps
  • 3

    Identify who will do what and when
  • 4

    Encourage client to respond with changes or additional thoughts

Feedback:

Ask for feedback on the onboarding process

⚡️ You could automate this step by creating and automatically sending a survey using Typeform or Survey Monkey to gather feedback on your onboarding process and ask your client to fill it.

Incorporate client’s feedback into strategy

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