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How to Respond to Negative Reviews

How to Respond to Negative Reviews

This checklist will help you document information about those who are posting negative reviews online and draft a concise, appropriate response to their review.
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Introduction:
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Logging information:
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Record details
4
Classify the review
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Crafting an answer:
6
Begin process of replying
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Thank them for sending a review
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Write appropriate apology
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Offer solution
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Follow up with CTA question
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Review collated reply and edit
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Pre-publish checks:
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Ensure appropriate tone
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Check length of reply
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Analyze through Grammarly
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Proofread it yourself
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Record final reply
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Going live:
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Get approval for reply
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Log in to the correct account
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Publish reply
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Sources:
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