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Service Level Agreement Template Process
Service Level Agreement Template Process

Service Level Agreement Template Process

Follow this process to create a service level agreement between you (the supplier) and a customer.
1
Introduction:
2
Define who the agreement involves
3
Write down a category your services fall into
4
The agreement's purpose:
5
Write down the purpose of the agreement
6
The agreement's goal:
7
Note the goal of the agreement
8
The agreement's objectives:
9
Specify the objectives of the agreement
10
The agreement's duration:
11
Certify how long the SLA will last
12
Confirm performance review protocols
13
The service provider's services and requirements:
14
Create a list of services to be supplied
15
Describe services to be supplied in detail
16
Note the service provider's requirements
17
The customer's requirements:
18
Note the customer's requirements
19
Email the customer regarding their requirements
20
Approval: Customer requirements
21
Post-agreement management:
22
Confirm the ways to get in contact
23
Review the agreement:
24
Double-check the SLA draft
25
Handing over the agreement:
26
Send an email to the customer in question
27
Approval: Customer approval
28
Sending the approved agreement:
29
Format the SLA properly
30
Email a copy of the approved SLA to the customer
31
Sources:
32
Related checklists: