How To Cancel Docusign Plan

Looking to cancel your DocuSign plan but not sure how to go about it?

We will guide you through the steps on how to terminate your membership, end your account, stop the service, or deactivate your plan.

From logging into your DocuSign account to confirming the cancellation, we have got you covered.

We will also discuss what happens after you cancel your plan, including refunds and access to your documents.

Explore alternatives to DocuSign such as Adobe Sign, HelloSign, and PandaDoc.

What is DocuSign?

DocuSign is a widely used electronic signature service that allows individuals and businesses to securely sign, send, and manage documents online.

The platform offers a user-friendly interface that simplifies the document signing process for both senders and recipients. Users can easily create digital signatures, set signing orders, and track the status of documents in real-time. DocuSign’s key features include advanced encryption and secure storage to ensure the protection of sensitive information. Its intuitive design and seamless integration with popular business applications make it a valuable tool in the digital document management landscape.

DocuSign provides straightforward options for subscription cancellation and account termination, offering users flexibility and control over their account settings.

Why Would You Want to Cancel Your DocuSign Plan?

There are various reasons why you may consider canceling your DocuSign plan, such as changing business requirements, cost considerations, or switching to an alternative service.

Many users opt to cancel their DocuSign subscriptions due to fluctuating business needs that render certain features unnecessary or redundant. Individuals often assess cost-effectiveness by comparing the subscription fees with the perceived value of the service provided.

Some users explore alternatives to DocuSign that may offer additional functionalities or better align with their evolving business strategies. These factors collectively contribute to the decision-making process surrounding the cancellation or termination of a DocuSign plan.

How to Cancel Your DocuSign Plan?

  1. First, log in to your DocuSign account using your credentials.
  2. Once logged in, navigate to the account settings or profile section.
  3. Look for the billing or subscription information tab within your account settings.
  4. Find the option for managing your subscription or plan.
  5. Click on the cancellation option to proceed.
  6. You may be asked to provide a reason for canceling the plan; select the appropriate reason from the dropdown menu.
  7. Confirm the cancellation to deactivate your plan.
  8. Remember to check for any confirmation emails or messages to ensure the cancellation process is complete.

Step 1: Log in to Your DocuSign Account

The initial step in canceling your DocuSign plan is to log in to your account using your credentials to access the necessary settings and preferences.

After logging in, accessing your DocuSign account is crucial to ensure a smooth cancellation process. By logging in, you can securely navigate to your account settings, where you will find the option to manage your subscription, including the ability to initiate the cancellation. Logging in provides enhanced security measures, ensuring that only authorized users can modify account details. Once logged in, you will have access to various membership termination options, such as cancelling immediately or scheduling the cancellation for a future date.

Step 2: Navigate to the ‘My Preferences’ Section

Once logged in, locate the ‘My Preferences’ section within your DocuSign account settings to proceed with managing your subscription and account preferences.

By clicking on your profile icon in the top right corner of the screen, a dropdown menu will appear. Within this menu, select ‘My Preferences’ to access a range of customization options for your account. Here, you can make changes to your subscription plan, update billing details, adjust notification settings, and personalize your overall DocuSign experience.

The ‘My Preferences’ section serves as a central hub for modifying various account settings and subscription preferences to align with your specific needs and preferences.

Step 3: Click on ‘Billing and Payments’

Within the ‘My Preferences‘ section, click on the ‘Billing and Payments‘ tab to review your current subscription details and explore cancellation options.

  1. Once you are on the ‘Billing and Payments‘ page, you will find a list of your active subscriptions with options to cancel, upgrade, or downgrade them. To cancel a subscription, simply locate the subscription you wish to end and select the cancellation option.
  2. You can adjust your payment settings by updating your preferred payment method or billing address. If you want to terminate a plan altogether, look for the termination option under the specific plan details on the same page. It’s important to review all changes before confirming to ensure accuracy in your account.

Step 4: Select ‘Cancel Subscription’

Once in the ‘Billing and Payments’ tab, locate the option to ‘Cancel Subscription‘ and follow the prompts to initiate the cancellation process for your DocuSign plan.

By selecting the ‘Cancel Subscription‘ option, you will be directed to a confirmation page where you may be asked to provide a reason for ending your membership. This step is crucial for feedback purposes and to ensure a smooth deactivation process. After confirming your decision, your account status will change to ‘inactive,’ and you will no longer have access to premium features or services associated with the subscription.

It’s important to note that once you cancel your plan, any remaining subscription period will continue until the end date, preserving access until that time.

Step 5: Confirm Cancellation

Confirm the cancellation of your DocuSign plan by following the on-screen instructions and verifying the termination to conclude the process successfully.

After you have followed the on-screen prompts and confirmed the cancellation, it is important to understand that this action will lead to the discontinuation of your DocuSign services. Once the cancellation has been verified, your membership will be deactivated, and your plan will be officially terminated.

It is crucial to review any remaining terms or outstanding obligations that may apply to this cancellation for a smooth transition out of the subscription. By adhering to these steps, you can ensure a seamless closure of your DocuSign account.

What Happens After You Cancel Your DocuSign Plan?

After canceling your DocuSign plan, certain considerations come into play regarding refunds, document access, and account status post-cancellation.

Upon cancelation, it’s crucial to be aware of the refund process. DocuSign typically offers prorated refunds for unused subscription periods. It’s advisable to check the specifics of your plan to understand the refund policy applicable to your situation.

You may wonder about accessing previously signed documents. Rest assured, even after cancelation, you should still be able to access and download your documents from your account for a certain period.

As for the account itself, it will remain active in a limited capacity for document retrieval and account management post-cancellation.

Will You Receive a Refund?

One common question after canceling a DocuSign plan is whether a refund will be issued based on the terms and conditions of the subscription agreement.

Understanding the refund policy associated with DocuSign plans post-cancellation is crucial for users seeking reimbursements. Refund eligibility typically depends on the subscription terms opted by the user. Generally, if a subscription is canceled within a certain timeframe specified in the agreement, a partial or full refund may be processed. It’s important to note that processing timelines for refunds can vary and may take a few weeks to reflect in the user’s account. Users are advised to carefully review the refund terms and conditions to have clarity on potential reimbursements.

Will You Still Have Access to Your Documents?

Post-cancellation, users may wonder if they will retain access to their signed documents and stored files within the DocuSign platform.

This concern is valid, as the continuity of document access and file retention after canceling a DocuSign plan is crucial. Following the cancellation, users should understand the implications of account deactivation on data accessibility. It is essential to have clarity on the process of retrieving documents post-cancellation to ensure that important files are not lost in the transition.

By being aware of these factors and seeking guidance on document retrieval procedures, users can effectively manage their data even after discontinuing their DocuSign subscription.

How to Terminate Your DocuSign Membership?

If you wish to terminate your DocuSign membership for any reason, there are specific steps to follow to ensure the closure of your account.

Before proceeding with the termination process, it is important to note that canceling your subscription will result in the deactivation of your account and the loss of access to all DocuSign services.

  1. To initiate the account closure, log in to your DocuSign account and navigate to the settings section.
  2. Look for the option related to account management or subscription details, where you will find the cancellation or termination instructions.
  3. Follow the prompts to confirm your decision, and make sure to review any outstanding agreements or pending documents before finalizing the termination.

How to End Your DocuSign Account?

Closing your DocuSign account requires specific actions to be taken to wrap up your usage of the platform and ensure account deactivation.

To start the closure process, log in to your DocuSign account using your credentials. Once logged in, navigate to the account settings section, usually located in the profile or settings menu. Look for the option that allows you to deactivate or close your account. Follow the on-screen instructions to confirm the closure request and ensure that all active transactions or documents are resolved before proceeding. It is essential to review any outstanding agreements or pending tasks to avoid disruptions during the account closure process.

How to Stop the DocuSign Service?

If you no longer require the DocuSign service, you can initiate the process to stop the service and discontinue your association with the platform.

To halt the DocuSign service, start by logging into your account on the DocuSign website. Once logged in, navigate to the account settings or profile section. Look for an option related to membership or subscription management. Within this section, locate the option to terminate or end your membership. Follow the on-screen prompts to confirm the deactivation of your account. It’s important to review any outstanding agreements or documents before proceeding, as terminating the service may impact access to these files. After confirming, your account should be successfully deactivated.

How to Deactivate Your DocuSign Plan?

Deactivating your DocuSign plan is a process that involves specific steps to follow to ensure the cessation of your subscription and plan usage.

  1. Once you have decided to deactivate your DocuSign plan, the initial step is to log in to your DocuSign account using your credentials.
  2. After accessing your account, navigate to the settings section, usually located in the dropdown menu under your profile name.
  3. Within the settings, locate the subscription or billing section to find options related to plan deactivation.
  4. Most likely, you will find a button or link that says ‘Cancel Subscription’ or ‘Deactivate Plan.’ Click on this option to proceed with the cancellation process.

Are There Any Alternatives to DocuSign?

  • Several alternatives to DocuSign exist, including Adobe Sign, HelloSign, and PandaDoc, each offering unique features and capabilities for electronic document management.

Among these options, Adobe Sign stands out for its seamless integration with Adobe’s suite of products, enabling users to easily create, send, and sign documents within familiar interfaces.

HelloSign, on the other hand, is known for its user-friendly and intuitive design, making it ideal for individuals and small businesses looking for a straightforward electronic signature solution.

PandaDoc, with its focus on streamlining sales workflows, is particularly suited for businesses that require robust contract management functionality alongside electronic signing capabilities.

Adobe Sign

Adobe Sign is a popular electronic signature solution that provides a seamless platform for document signing, management, and digital workflows.

Users appreciate Adobe Sign for its user-friendly interface and extensive capabilities, allowing for quick and efficient document processing. Compared to DocuSign, Adobe Sign offers a more intuitive account dashboard, making it easier to navigate through features like template creation, audit trails, and reminders. Adobe Sign’s integration with various Adobe products enhances its versatility, enabling users to seamlessly incorporate e-signatures into their existing workflows.


HelloSign offers a user-friendly electronic signature solution that caters to individuals and businesses seeking efficient document signing and workflow optimization.

Its easy-to-use interface allows users to upload documents, add signature fields, and send them for signature with just a few clicks. Its robust features include advanced options for sequential or parallel signing, template creation for recurring documents, and integration with popular cloud storage platforms. HelloSign offers flexible membership options ranging from free basic plans to premium subscriptions, catering to varied user needs.

In comparison to DocuSign, HelloSign’s account management features provide a simpler and more streamlined experience for users to manage their profiles, settings, and subscription upgrades.


PandaDoc stands as a comprehensive document management platform that offers electronic signature capabilities, document automation, and seamless integration with existing workflows.

In terms of electronic signature features, PandaDoc provides a user-friendly interface that allows users to easily add signatures, initials, and other fields to documents, streamlining the signing process.

When it comes to plan deactivation options, PandaDoc offers the flexibility for users to downgrade or cancel their subscription at any time, catering to different business needs. The subscription cancellation guidelines are clearly outlined on the platform, ensuring a smooth transition for users who choose to discontinue their services.

This contrasts with DocuSign, which also offers electronic signature capabilities but may have more rigid plan deactivation procedures and subscription cancellation policies.

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