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How Renegard Uses Process Street to Improve Productivity, Quality Control and Employee Onboarding

Alex Gallia
November 13, 2018

renegard-case-study

Renegard uses Process Street to enable manual, on-the-ground workers to execute tasks more efficiently and enable their managers to oversee all activity in real-time. They also use process automation to streamline the hiring and onboarding process. We spoke to their CEO, David Martin, about how they are using Process Street, what benefits they are experiencing, and how Renegard sees their usage of the platform progressing in the future.

The Renegard Story

From pickup trucks to boats and large-scale construction equipment, Renegard provides its customers with high-performance protective coating for a range of vehicles.

Ultimately, their mission is to help you get the most out of your vehicle by applying coatings that are guaranteed to protect it from wear and tear as well as more significant damage.

Their two trademarked products, Alphagard and Solargard, are extremely tough coatings that can be used for both interior and exterior applications. They are available in a variety of colors and can be custom color matched.

Given that they apply their coatings to vehicles all across the US, Renegard employs a large number of contractors to perform the manual-intensive work. These individuals need to follow strict processes in order to ensure that coatings are applied in the proper way each and every time.

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14 Client Onboarding Process Checklists for Finance, IT, Medical, SaaS, Real Estate…

Client Onboarding

Client Onboarding for Professional Services

When a new client signs up, it’s not enough to leave them alone to jump into your service by themselves –  you’ve got to have a clearly written process to make sure they know they’ve made the right choice.

Settling a new client into your business and establishing a good relationship is one of the best ways to reduce churn.

 ‘If you hold a customer’s hand for 90 days, they’ll be loyal for life’. – John Jantsch

The process of perfect onboarding differs depending on your business, but the essence is the same. Of course, you’re updating your CRM and complying with legal regulation, but that’s not going to make the customer think you’re the best choice and quell the buyer’s remorse. You’ve also got to build a relationship, get to know the customer’s individual needs (once they’ve signed up, they’re not just a vague profile or target audience) then integrate them into your existing business process.

Bonus: Looking for a real example use case from the super-successful DoubleDutch team? Click HERE to unlock it.

At Process Street, we’ve put together 14 templates you can use to get new clients settled in with minimal hassle. The templates include sample documents, ready-to-send emails and industry-specific advice for criminal lawyers, marketing agencies, and financial planners.

Want to get straight to the checklists? No problem! Here they are:

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Automate Your Exception Reports: It’s Easy, Here’s How

exception reportPart of the reality of trying to manage operations in organizations of any size, is understanding that sometimes things go wrong.

In an ideal world, we don’t want anything to go wrong. We want our processes to run smoothly and all tasks to be easily completed.

But that isn’t just something which happens. It is, however, something we can work towards.

The first step is to create a critical culture where people can identify when and why a process has had a problem. From there, you can track problems, investigate them, and improve processes to stop those problems occuring.

But you need that first step.

That first step needs to be done each and every time, it needs to be done with the right amount of detail, and it needs to be quick and painless to take.

This is the art of an exception report.

Done well, this can illuminate your problems and be a crucial linchpin in a broader effort to improve processes and, in turn, outcomes.

In this Process Street article, we’ll be looking at:

  • What is an exception report?
  • Why you should use exception reports in your business
  • How you can record exception in Process Street
  • How to use Zapier to generate an exception report

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13 Web Design Process Templates to Make Every Design Amazing

web design process templates

Web design is more than how something looks. It dictates everything from your audience’s initial impressions to how easily they can navigate your site, and can be easily messed up entirely if you don’t have the right processes to prevent mistakes and remember key tasks.

That’s why we’ve collected this pack of web design process templates.

“… a well-designed user interface could raise your website’s conversion rate by up to a 200%, and a better UX design could yield conversion rates up to 400%.” – Goran Paunovic, covering this Forrester report in The Bottom Line: Why Good UX Design Means Better Business

Over the course of these 13 templates we’ve provided documented processes to make the most common web design processes, tasks, and actions run smoothly every time. These include:

Better still, all of these are free, ready to use, and can be edited to suit your needs should you want to customize your processes. Let’s get right to it!

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Waterfall vs Agile: Which Methodology Is Right For You?

 The following is a guest post by Uwe Dreissigacker. Uwe is the Founder of online invoicing software InvoiceBerry. InvoiceBerry helps small business owners and freelancers to create professional looking invoices, get paid online and keep track of unpaid invoices. In his free time, Uwe travels a lot, explores new cultures and loves trying new spicy dishes.

agile vs waterfall

As a business, if you want your operation to run smoothly, managing productivity and your workflows is one of the best ways you can stay on track.

Before you even get started on a project, you should first take a step back and plan out your approach.

What methodology will you use? How will you manage productivity and stay on track? SCRUM? SWOT?

Decisions, decisions

The choices can be overwhelming. Not to mention, over the course of the actual project, you’ll have to make hundreds of other choices.

If you’re not sure where to begin, it’s best to think about your project as a whole and then select the right methodology you’ll follow – Waterfall or Agile?

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Bullet Journal Ideas to Create Routines for Work and Life

bullet journal ideas headerBullet journals are an amazing way to boost your organization and productivity, and to just de-clutter your mind.

Using bullet journaling can really help when it comes to reducing stress, being more efficient, and generally getting more done.

I’ve been bullet journaling for a while now and I want to share with you how I’ve used bullet journals to create order and structure in regular life and, in particular, in my professional life!

You see, I write about how businesses can better organize themselves and how to make sure the work which is being done is at a high standard every time.

In short, I write normally about something called business process management.

And it occurred to me that I could pull together everything I know about processes and my experiences with bullet journals to really accelerate my work.

I realized I could use my bullet journal to discover my most important repeatable processes, and then use the principles of business process management to improve how I approach these processes.

The two fit together perfectly.

That’s why, in this Process Street article, I’m going to cover:

  • What is bullet journaling?
  • What is process management?
  • How you can turn bullet journals into processes
  • Bullet journal ideas for work

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UML Tutorial: How to Model any Process or Structure in Your Business

uml-tutorial-how-to-model-any-process-or-structure-in-your-business

Universal Modeling Language (UML) is a way of visualizing a software program using a collection of diagrams. That is perhaps the simplest way to define it.

If you’re looking for a full-winded definition, here it is:

“The Unified Modeling Language (UML) was created to forge a common, semantically and syntactically rich visual modeling language for the architecture, design, and implementation of complex software systems both structurally and behaviorally.”Lucidchart, What is Unified Modeling Language

UML has many advantages including flexibility, an abundance of tools, and the capacity to model systems from both a structural and behavioral perspective.

Nevertheless, it can sometimes be overwhelming.

A focus on simplicity is, therefore, essential to not only creating actionable diagrams, but also to avoid pulling your hair out in the process!

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How to Build a Better Purchase Order Workflow with Process Street

The importance of efficient purchase order management

Effectively managing purchase orders is a critical component of any business with vendor relationships. And yet, according to the founder & COO of Procurify, Kenneth Loi:

“Many organizations unwisely forego purchase orders because they perceive the paperwork to be a hassle that slows things down.”

He’s right. Paperwork is a hassle and does slow things down. However, this is not a good enough reason to forego purchase orders, hence the word “unwisely”.

From creating a requisition to gaining approval and receiving an invoice from the vendor, there are up to 7 documents involved in the purchasing cycle. That is a lot to keep track of for a single purchase.

And this only gets more complex as a business grows.

Maintaining a paper-based system at the enterprise level is virtually impossible. For smaller companies, it’s do-able, just incredibly inefficient.

The frustration and inefficiency that comes with managing piles of paperwork is no longer an unavoidable obstacle to overcome. By establishing an automated purchase order workflow, you can centralize documentation, seamlessly track progress in real-time, and shorten purchasing cycles.

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The Best Digital Signature Tools, Integrations, and Workflows

digital signatureGone are the days where signing contracts involved figuring out how to connect to a printer, scanner, or photocopier.

And don’t get me started on fax machines.

Now we live in a glorious new world of rapid digital signature workflows.

There are many kinds of digital signatures. Some may think of the high-tech encrypted keys people like Julian Assange have used to prove whether messages came from them or not.

But let’s be honest, outside of our international secret agent daydreaming we’re not likely to need to use those. What we need is the simple act of being able to add our signature on to digital documents with the fewest number of clicks possible.

Those interested in soccer may remember the high profile signing of David de Gea by Spanish giant Real Madrid from Manchester United. Or, actually, you won’t remember it. Because it didn’t happen. The documents were to be sent in the last moments of the transfer window, and the whole multi-multi-million dollar deal fell through due to a broken fax machine.

Digital solutions to contract workflows are important.

That’s why in this Process Street article we’re going to look at:

  • The 5 best digital signature tools
  • Digital signature integrations you can use today
  • How to connect digital signatures with the workflows in your business

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How to Create and Organize The Perfect Process Library

process libraryProcesses are all the rage right now, and we’re very pleased to be leading the charge in making processes agile and actionable for organizations of all shapes and sizes..

We’ve written countless pieces about creating a process, writing standard operating procedures, or building business systems.

But sometimes we’re guilty of assuming that having a process automatically makes something organized. It doesn’t.

If you’re a solopreneur or working in a startup, managing processes is fairly easy. You have a limited number and you can easily scroll through to find the one you need when you need it.

But what about large organizations? Companies where people on different teams are in different countries? Businesses where different departments speak and operate in different languages?

How can we manage processes on such a large scale, and what does that tell us about managing processes for small businesses looking to scale?

This is where a process library comes in.

In this Process Street article, we’ll look at:

  • What is a process library?
  • Why you should build a process library for your business
  • Determine your information architecture before building your library
  • How you can build a process library in Process Street

All while taking inspiration and advice from some of the world’s largest collections of knowledge!

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