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Information technology

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Trusted by more than 3000 companies

From flawless integrations to top-tier security
We're redefining what's possible in IT process management.

Navigate IT with ease

Process Street streamlines complex workflows, reducing errors and boosting productivity, making IT Project Management simpler than ever.

One source for IT process automation

Avoid information silos and keep your entire team aligned with our platform serving as a single source of truth for all your IT processes.

Seamless IT integration for peak efficiency

Get more out of your existing IT tools by connecting seamlessly with Process Street Workflows in order to create an efficient, integrated ecosystem.

Transform metrics into meaningful narratives

Make informed decisions with insights from real-time reporting and analytics on your most important IT processes.

Replicate excellence every time

Ensure high-quality work every time by developing repeatable, consistent procedures for everything from hardware setup to security threat response.

Scale effortlessly with Process Street

As your company grows, so does Process Street's capability to handle increased workload – making it an ideal choice for IT teams fast growing companies.

Prioritize impact without compromising on privacy

With advanced security measures that meet or exceed industry standards, you can trust Process Street to prioritize the safety of your data.

Common use cases

Security Incident Response

Safeguarding digital assets and bolstering cybersecurity defenses through rapid detection, effective response, and efficient recovery measures.

Problem

Responding to security incidents manually can lead to delays and potential damage to the organization's systems and reputation.

Process Street Solution

Workflows automate the process of detecting, responding to, and tracking security incidents, ensuring timely and effective incident response.

5-Step Process for Security Incident Response with Process Street

Setup Security Incident Response Workflow: IT security managers can create a detailed security incident response workflow within Process Street. The workflow includes stages such as incident detection, assessment, containment, eradication, and recovery.
Incident Detection and Logging: When a security incident is detected, it is automatically logged into the system, initiating the security incident response workflow.
Incident Assessment and Action Assignment: Workflows then automatically assess the incident based on predefined criteria and assigns the necessary actions to the appropriate IT security staff.
Incident Containment, Eradication, and Recovery: The assigned IT security staff works on the incident following the assigned actions for containment, eradication, and recovery. Workflows track the progress at each stage.
Review and Lessons Learned: After the incident has been dealt with, Workflows facilitates a review of the incident and the response to identify lessons learned and improve future response efforts.

Benefits for Customers

Timely Response: Automatic logging and assignment of security incidents ensure a prompt response, minimizing potential damage.
Efficiency: Automation of tasks within the security incident response process leads to increased efficiency and a faster return to normal operations.
Transparency: Tracking of incidents and responses provides transparency for stakeholders regarding the status and outcomes of security incidents.
Continual Improvement: The review and lessons learned stage help improve future response efforts and overall security posture.
Compliance: Automated documentation helps meet compliance requirements related to security incident response.

Change Management

Leverage system and user data to better manage IT changes and reduce disruption.

Problem

Our customers often struggle to manage IT changes smoothly, leading to disruptions and system downtime.

Process Street Solution

By leveraging system and user data from Process Street's data sets, customers can better plan and manage IT changes, minimizing disruption and improving overall system stability.

5-Step Process

Data Collection: Use Forms in Process Street to collect relevant system and user data. Whether it's information related to hardware specs, software versions, user behavior, or incident reports, gather everything you need in one place.
Data Centralization: Set up an automation to create records for each form completed in a data set. By having a centralized repository for this information, you'll allow data to be readily accessible for further analysis.
Data Analysis: Use Process Street's Process AI to evaluate the consolidated data. By uncovering patterns or trends, you'll obtain meaningful, actionable insights to better manage IT changes.
Change Planning: Utilize these insights to plan for IT changes. Identify potential risks and outcomes, and design an improved change management strategy to avoid system downtime.
Change Execution: Implement the new strategies in your workflows. Continually update your data sets with real-time system and user data for ongoing enhancements.

Benefits for Customers

Reduced Disruptions: By having a more informed view of system and user data, you can plan changes better, resulting in fewer disruptions and system downtimes.
Improved System Stability: With deeper insights, you can maintain the stability of your IT systems even during changes, enhancing overall productivity.
Efficient Resource Utilization: By identifying potential risks and bottlenecks, you can direct your resources more effectively, saving time and money.
Better Change Strategy: Having clear, factual data at your disposal enables you to design better change management strategies, improving the success rate of these changes.
Continuous Improvement: With real-time updates, you can continually refine your strategies and workflows, supporting a culture of continuous improvement in your organization. This, in turn, promotes operational efficiency and growth.

Service Requests

Use Forms to track all IT service requests, enabling prioritization and efficient resolution.

Problem

Managing and tracking various IT service requests can often be a disorganized and time-consuming task, resulting in longer resolution times and unsatisfied users.

Process Street Solution

Our Forms feature streamlines IT service requests, providing an easy-to-use platform for users to report their issues. This feature ensures all requests are tracked and prioritized systematically, leading to quicker response times and increased user satisfaction.

5-Step Process using 'Forms' in Process Street

Form Designing: Each IT service request category can have its own form, capturing essential information, such as the user's system details, nature of the issue, urgency level, etc.
Form Sharing: Publish and share these forms with users within your IT network. Users can reach out through their user-friendly interface to submit their issues.
Receive Requests: Receive requests given through the form on a centralized platform. All requests are logged with important details, and categorized based on the type of problem and the urgency level.
Monitor & Prioritize: Utilize the forms' inbuilt analytics to monitor incoming requests, sort them, and make data-driven decisions in prioritizing tasks.
Resolve & Track: Assign tasks to the team based on priority. Update the status of service requests in the form after resolving it, which is visible to users. This keeps track of the process and increases transparency.

Benefits for Customers

Streamlined Process: Forms streamline the process of submitting, receiving, and tracking IT service requests, providing a more organized and reliable system.
Reduced Resolution Time: With smart categorization and prioritization, the resolution time is significantly reduced, enhancing overall productivity.
Enhanced Transparency: Users can track the status of their service requests, providing clear communication and better visibility into the process.
Improved User Experience: Forms provide an easy and convenient way for users to report their issues, enhancing the overall user experience.
Data-Driven Decisions: Analytics from the forms offer valuable insights and data, helping IT management to make data-driven decisions improving the IT service process quality.

Asset Management

Create workflows that enable the tracking and management of hardware and software assets, including procurement, return, and disposal.

Problem

Tracking and managing IT assets manually can lead to inaccuracies, compliance issues, and unnecessary costs.

Process Street Solution

Workflows automate IT asset management, improving asset tracking accuracy, compliance, and cost efficiency.

5-Step Process for IT Asset Management with Process Street

Set Up IT Asset Management Workflow: The IT manager can create an asset management workflow within Process Street. This workflow includes stages such as asset acquisition, allocation, maintenance, auditing, and retirement.
Asset Acquisition and Allocation: Whenever a new IT asset is acquired, the asset management workflow is initiated. The acquired asset's details are logged, and the system automatically assigns the asset to a specific department or individual based on predefined rules.
Asset Maintenance: Workflows automatically schedule and track maintenance tasks for IT assets, ensuring they are properly cared for and reducing the risk of unexpected breakdowns.
Asset Auditing: Periodic audits of IT assets can also be scheduled in Workflows, ensuring accurate tracking of assets and compliance with relevant regulations.
Asset Retirement: When an IT asset reaches the end of its life, Workflows guides the process of retiring the asset, ensuring proper data wipe, disposal, or recycling as appropriate.

Benefits for Customers

Accuracy: Automated IT asset management reduces the risk of human error, ensuring more accurate asset tracking.
Compliance: Automated asset auditing ensures compliance with regulatory requirements related to IT asset management.
Cost Efficiency: Proper scheduling of maintenance tasks and management of asset lifecycles can result in significant cost savings.
Productivity: Automating IT asset management frees up time for IT staff to focus on more strategic tasks.
Environmentally Friendly: Proper disposal or recycling of IT assets at the end of their life can be ensured, promoting environmentally friendly practices.

Software Development Lifecycle

Develop comprehensive training materials and instructional guides, allowing employees to learn at their own pace and refer back when needed.

Problem

Optimizing the process of building and delivering software solutions through strategic planning, efficient development, rigorous testing, and seamless deployment.

Process Street Solution

Workflows streamline the software development process, from ideation to deployment, improving efficiency and software quality.

5-Step Process for Software Development with Process Street

Setup Software Development Workflow: IT managers or software development leads can create a detailed software development workflow within Process Street. This workflow may include stages such as requirements gathering, design, coding, testing, and deployment.
Initiate and Assign Tasks: When a new software development project starts, the relevant workflow is initiated. Tasks are automatically assigned to the appropriate team members based on the predefined workflow.
Progress Tracking: As team members work on their tasks, the progress is automatically tracked by Workflows. Stakeholders can easily monitor the status of various tasks and stages in the software development process.
Testing and Deployment: Once the coding stage is complete, Workflows helps manage the testing process and eventually automates the steps for deployment once the software passes all tests.
Review and Feedback: After deployment, Workflows also facilitates the collection of feedback and reviews to identify areas of improvement for future software development projects.

Benefits for Customers

Improved Efficiency: Automatic task assignment and progress tracking reduce manual effort and improve the efficiency of the software development process.
Transparency: The ability to monitor the status of various tasks and stages provides transparency and helps better manage stakeholder expectations.
Quality Control: Automating the testing and deployment stages helps ensure software quality and reduces the risk of issues post-deployment.
Continual Improvement: The collection of feedback and reviews aids in the continual improvement of the software development process.
Better Collaboration: By providing a platform where all team members can track progress and communicate, collaboration is significantly improved.

Popular templates

Incident Management Process

1. Log the incident as a ticket
2. Categorize the incident according to your system
3. Run through standard troubleshooting questions

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Release Planning

1. Clarify changes included in the release
2. Identify risks of introducing the release
3. Define the strategy for deployment

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Service Management Specialist Onboarding

1. Introduction to IT Service Management software

2. Review the IT service management framework

3. Understanding the IT service delivery process

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Access Management Process

1. Enter requester details
2. Verify legitimacy of the request
3. Determine if access will be authorized

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Continual Service Improvement

1. Gather all data identified as needed and measurable
2. Convert metrics into KPI results
3. Identify opportunities for improvement

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Change Management Process

1. Evaluate the benefits to IT services
2. Evaluate extent of disruption to business operations
3. Determine remediation plans in case of failure

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Security & privacy

We are dedicated to ensuring that we continually meet and exceed
compliance and regulatory standards for information security and data privacy.

EU Data protection & privacy

GDPR compliance

The General Data Protection Regulation (GDPR) is an EU law designed to protect the privacy of individuals and businesses in the EU economic area. It establishes rules for how personal data is collected and handled. Read our GDPR statement

Data protection & security

SOC 2 Type II compliance

Process Street has passed a SOC 2 Type II audit, confirming that it meets various criteria for safeguarding customer data. An independent external auditor has verified the effectiveness of the controls implemented by Process Street.

Healthcare information privacy

HIPAA compliance

HIPAA, a federal law, safeguards patient health information. Process Street's robust security measures include the option for a Business Associate Agreement upon request, ensuring HIPAA compliance.

Data protection & security

AWS CIS compliance

The CIS AWS Foundations Benchmark provides security best practices for AWS environments. Process Street's compliance ensures a secure cloud infrastructure by following established guidelines for configuration and monitoring.

Data protection & privacy

CCPA compliance

The California Consumer Privacy Act (CCPA) gives California residents more control over their personal data, including rights to access, delete, and opt out of data sales. Process Street ensures compliance through transparent practices.

Security & privacy

Artificial intelligence

Your data is never used to train AI models. Any data read or created by a workflow is exclusive to that particular workflow instance and cannot be accessed otherwise, even from within the same organization.

Backed by happy clients

With Process Street we've been able to bring documentation to life… allowing us to adapt processes quickly, improve governance and achieve consistent results