How To Cancel Docusign Subscription

DocuSign is a widely used electronic signature service that offers convenience and efficiency for signing and managing documents online.

There may come a time when you decide to cancel your DocuSign subscription. In this article, we will guide you through the step-by-step process of canceling your DocuSign subscription, from logging into your account to confirming the cancellation.

We will also explore what happens after you cancel your subscription, including whether you will still have access to your documents and if you are eligible for a refund.

We will discuss alternative electronic signature services to consider, such as Adobe Sign, HelloSign, PandaDoc, SignNow, and SignRequest.

Stay tuned to learn more about managing your DocuSign subscription effectively.

What Is DocuSign?

DocuSign is a digital transaction management platform that allows users to securely sign, store, and manage electronic documents.

With DocuSign, individuals and businesses can streamline their document workflows by enabling electronic signatures that are legally binding and compliant with various regulations.

Users can customize their signature preferences, notifications, and security measures through DocuSign’s account settings to suit their specific needs. The platform also provides a centralized hub for users to access and track all their signed documents, making it convenient for storing important files securely in the cloud.

Why Would You Want To Cancel Your DocuSign Subscription?

There could be various reasons why one might consider canceling their DocuSign subscription, such as no longer needing the service, financial constraints, or transitioning to a different platform.

For some users, ending a DocuSign subscription may stem from a desire to streamline processes by reducing service redundancy.

In other cases, the decision could be linked to exploring more affordable alternatives that align better with their budgetary considerations.

Evolving business requirements might prompt individuals to terminate their subscription in favor of solutions that offer enhanced features or better integration capabilities.

How To Cancel Your DocuSign Subscription?

Canceling your DocuSign subscription is a straightforward process that involves a few simple steps to follow in the account settings.

To begin the cancellation process, log in to your DocuSign account using your credentials. Once you are logged in, navigate to your account settings, which can typically be found by clicking on your profile icon or name in the top right corner of the screen.

Within the account settings menu, look for the subscription or billing section. Here, you should find an option to manage your subscription or billing details. Click on this option to view your current subscription status and locate the cancellation link or button. Follow the prompts to confirm the cancellation and ensure that you receive a confirmation email for your records.

Step 1: Log Into Your DocuSign Account

The first step in canceling your DocuSign subscription is to log into your account using your credentials to access the necessary account settings.

Logging into your DocuSign account not only allows you to manage your subscription efficiently but also provides you with access to various account features and settings.

Once you have entered your login details, you will be directed to your account dashboard, where you can navigate to the subscription management section. This is where you can view your current subscription status, make changes to your plan, or proceed with the cancellation process.

The account settings page is instrumental in customizing your DocuSign experience, enabling you to personalize notification preferences, security settings, and much more.

Step 2: Navigate To Your Account Settings

After logging in, navigate to your account settings where you can make changes to your subscription and manage other account-related preferences.

To access your account settings in DocuSign, look for your profile icon located in the top right corner of the screen. Click on the profile icon, and a dropdown menu will appear.

From there, select ‘Settings.’ Within the settings menu, you will find various options to customize your user experience, such as changing your password, updating personal information, and adjusting notification preferences. You can explore subscription management tools to upgrade or downgrade your plan based on your needs.

Step 3: Select ‘My Preferences’

In the account settings, locate and click on the ‘My Preferences’ section to access specific subscription management options within your DocuSign account.

When you navigate to the ‘My Preferences’ section, you will find a range of settings that allow you to tailor your subscription experience to suit your needs.

From here, you can select the types of notifications you wish to receive, set your preferred language for communication, and adjust other account preferences.

The selection process is straightforward and user-friendly, enabling you to customize your account settings with just a few clicks.

Take some time to explore and select the options that align with your preferences to enhance your overall DocuSign experience.

Step 4: Click ‘Cancel Subscription’

Within the ‘My Preferences’ section, locate the ‘Cancel Subscription’ option and proceed to deactivate your DocuSign subscription by clicking on it.

Once you click on the ‘Cancel Subscription’ button, you will be directed to a confirmation page where you will need to reconfirm your decision to terminate the subscription.

After confirming, your subscription will be effectively deactivated, and you will no longer be billed for the service. It’s important to note that upon subscription termination, you will lose access to any premium features associated with your DocuSign account.

If you have any questions or encounter any issues during the deactivation process, don’t hesitate to reach out to customer support for assistance.

Step 5: Confirm Cancellation

After clicking the ‘Cancel Subscription’ button, confirm the cancellation request to terminate your DocuSign subscription successfully.

Confirming the cancellation is a crucial step to ensure that your subscription is successfully terminated. This confirmation helps prevent any accidental cancellations or misunderstandings.

By following this verification process, you can have peace of mind knowing that your request has been processed accurately. Once you confirm the cancellation, you will receive a confirmation message indicating that your DocuSign subscription has been successfully terminated. This final step ensures a smooth and hassle-free end to your subscription services.

What Happens After You Cancel Your DocuSign Subscription?

Upon canceling your DocuSign subscription, you may retain access to your existing documents for a specified period. Refunds may be subject to the platform’s cancellation policy.

During this access period post-cancellation, it is advisable to download and save any important documents stored on the platform to ensure continued availability.

Keep in mind that the refund process for canceled subscriptions typically adheres to DocuSign’s specific guidelines, which may involve submitting a refund request through the customer support channels provided by the platform.

Understanding the terms and conditions related to access and refunds post-subscription termination can help streamline the process and ensure a smooth transition out of the service.

Do You Still Have Access To Your Documents?

After canceling your DocuSign subscription, you may still have limited access to your stored documents based on the platform’s policies regarding post-subscription termination access.

Although access to your documents post-cancellation may be restricted in some ways, DocuSign typically allows users to retrieve and download their stored files for a certain grace period to ensure a smooth transition.

During this period, you may need to adhere to specific guidelines laid out by the platform, such as limitations on the number of documents that can be accessed or downloaded. It’s essential to review the terms and conditions related to document retrieval after subscription cancellation to understand your rights and obligations in this regard.

Will You Receive A Refund?

Refunds post-cancellation of your DocuSign subscription depend on the platform’s cancellation policy, outlining the eligibility criteria and refund procedures for terminated subscriptions.

Once a subscription is canceled, the refund process typically takes into account the remaining duration of the subscription period. According to DocuSign’s policy, refunds are issued based on a prorated system, meaning you will receive a refund for the unused portion of your subscription.

To be eligible for a refund, it is essential to cancel your subscription within the specified timeframe outlined in the policy. The procedural steps for requesting a refund usually involve contacting DocuSign’s customer support and providing details of your cancellation and payment information.

Are There Any Alternatives To DocuSign?

For users exploring alternatives to DocuSign, options like Adobe Sign, HelloSign, PandaDoc, SignNow, and SignRequest offer similar digital transaction management services with their unique features and capabilities.

Adobe Sign, known for its integration with Adobe Acrobat, provides a seamless experience for users already familiar with Adobe’s suite of products.

HelloSign, on the other hand, stands out for its straightforward interface and user-friendly design, making it a popular choice for businesses seeking an intuitive platform.

PandaDoc offers extensive customization options, allowing users to create personalized documents and templates efficiently.

SignNow is preferred for its robust security features, ensuring data protection throughout the signing process.

SignRequest distinguishes itself with its emphasis on simplicity and affordability, making it an attractive option for small to mid-sized businesses.

Adobe Sign

Adobe Sign is a robust digital transaction management tool offering comprehensive e-signature solutions and a range of features tailored for secure document handling.

The platform streamlines the signing process by allowing users to electronically sign documents, contracts, and agreements anytime, anywhere. It facilitates secure document storage and sharing, ensuring confidentiality and compliance with industry regulations.

In addition, Adobe Sign offers customizable workflows, templates, and automated reminders to enhance efficiency in document management. Users can easily track the progress of documents, receive real-time notifications, and access detailed audit trails for transparency and accountability.


HelloSign is a user-friendly platform known for its seamless document signing process, extensive integration options, and intuitive interface for enhanced user experience.

The platform offers a wide range of integration capabilities, allowing users to streamline document signing workflows by seamlessly connecting with popular tools such as Google Drive, Dropbox, and Salesforce.

Its intuitive design features make it easy for users to navigate through the signing process, ensuring a quick and efficient experience. With HelloSign, users can easily upload, sign, and send documents with just a few clicks, making it a preferred choice for individuals and businesses looking for a reliable and efficient document signing solution.


PandaDoc specializes in sales document management, offering customizable templates, advanced analytics, and streamlined workflows to optimize the document creation and signing process.

PandaDoc offers a variety of templates designed for various industries and purposes, making it a suitable choice for businesses looking for polished and visually appealing sales documents. The platform also includes analytics tools that allow users to monitor document engagement, assess performance, and gain valuable insights to improve their sales strategies.

With workflow enhancements integrated into the platform, PandaDoc streamlines the process of creating, sharing, and managing sales documents, resulting in increased productivity and faster deal closures.


SignNow provides versatile electronic signature solutions supported by a mobile app, seamless integration capabilities, and user-friendly features for convenient document management on the go.

The SignNow mobile app allows users to access and sign documents on their smartphones or tablets, offering flexibility and ease of use for on-the-go professionals.

SignNow seamlessly integrates with popular productivity tools and cloud storage platforms, streamlining workflow processes and enhancing collaboration within teams.

The user-friendly design elements of SignNow make it effortless for individuals to send, sign, and manage documents efficiently, ultimately saving time and simplifying the document management process.


SignRequest offers collaborative online signature solutions with emphasis on ease of use, API integration, and team collaboration tools for streamlined document approval processes.

SignRequest’s user-friendly interface makes it easy for users to navigate the platform and create and manage electronic signatures.

The seamless API integration ensures compatibility with various software systems, allowing for smooth workflow transitions.

With SignRequest’s team collaboration tools, multiple users can work on documents simultaneously, enhancing communication and efficiency.

This collaborative approach fosters a sense of teamwork and unity among team members, promoting a more cohesive work environment.

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