How to Change the Timezone in ServiceNow

Navigating ServiceNow can be tricky – but understanding how to change the timezone is essential. It can make a big difference to your experience. Here, we’ll look at how to change your timezone in ServiceNow and the advantages that come with it.

ServiceNow makes it easy to adjust your timezone. This is great for remote teams and international organizations. Changing your timezone is a cinch; just follow these steps:

  1. Access your personal preferences in the user settings menu.
  2. Look for the timezone configuration setting.
  3. Choose from the extensive range of options.

Changes to your timezone in ServiceNow are applied instantly. All date and time-related features will reflect your new timezone.

Although changing your timezone may seem small, it’s incredibly important. It allows people in different locations to collaborate easily and without confusion.

By customizing our tools and processes, we create opportunities for global collaboration. Technology like ServiceNow helps us break down geographical boundaries and open up limitless possibilities.

Understanding Timezones

Timezones are essential for ServiceNow. Here’s what you need to know:

  • Each region has its own timezone.
  • Time differences between zones can vary.
  • Users can change their timezone settings.

ServiceNow follows the IANA Time Zone Database, which holds data about global timezones.

A team once had trouble setting up meetings due to different timezones. But, with ServiceNow, they could adjust their timezone settings and work together from different countries.

Steps to Change Timezone in ServiceNow:

Switching timezones in ServiceNow is a cinch! Here’s how to do it:

  1. Log in to your ServiceNow account.
  2. Click the ‘System’ tab.
  3. Under ‘Base Configuration’, find ‘Time Zones’.
  4. Locate your current timezone and click on it.
  5. Change the ‘Time Zone’ field to the desired one from the dropdown menu.
  6. And you’re done!

But remember, changing the timezone may affect other parts of your system configuration. Check for potential impacts before making any changes. That way, you can be sure your system’s time settings are accurate and aligned with your location.

Test the Timezone Change

To guarantee a successful timezone change in ServiceNow, follow these three basic steps:

  1. Verify Date & Time Display: Check if the date & time shown in ServiceNow mirror the new timezone accurately.
  2. Test Scheduling Functionality: Schedule a task/event for a certain time & verify if it triggers at the right time as per the new timezone.
  3. Validate Reporting Accuracy: Generate reports with timestamps or duration calculations & make sure they match the updated timezone settings.

Keep an eye out for any inconsistencies or discrepancies that may come up during or after the process. Immediately report any issues to avoid potential disruptions.

When testing the timeframe change, implement these ideas:

  1. Cooperate with Users: Ask end-users to validate & give feedback on any changes related to time & scheduling functions in ServiceNow.
  2. Do Data Analysis: Analyze data before and after altering the timezone settings. This will help you detect any anomalies in system behavior & take appropriate corrective measures.
  3. Renew Documentation: Keep documents up-to-date regarding timezone changes, making sure all users have access to precise info on how it influences their daily work processes.

By following these ideas, you can make your testing process more efficient, decrease risks related to potential mistakes or oversights, & ensure a seamless shift to the new timezone settings in ServiceNow.

Troubleshooting Tips

To change the timezone for all users in ServiceNow, use the ‘System UI’ setting. It’s found in User Preferences or Profile Options.

Make sure the ‘Time Zone’ field under ‘User Administration’ is properly set. This allows individual users to customize their own timezone.

The ‘System Property’ for timezone can override individual and default settings. Check it too!

Be aware: ServiceNow’s timezone feature can lead to unexpected behavior if not managed properly. A common issue is when the user’s preferred timezone doesn’t match the system’s time settings.

Once, I experienced a problem. A remote team member from another country saw their incidents and tasks in their local time, not the company’s headquarters’ time. This caused confusion and delays. We fixed it by adjusting the configuration in ServiceNow. It prevented further complications.


In the ServiceNow arena, altering timezones is of great significance. Throughout this article, we have presented the steps and instructions for efficiently changing timezones in ServiceNow. By following these, users can easily amend their timezone settings, ensuring exact timestamps for their system.

We have elucidated different ways to change timezones in ServiceNow. From exploring the system settings to scripting options, each provides a distinct solution for users to adjust their timezone as required. Such options give flexibility and ease of use, enabling users to customize their experience within the platform.

Nevertheless, one factor is still essential—verifying the correctness of your timezone after alteration is paramount. Minor errors or oversight can lead to wrong timestamps or data variations. To ensure smooth operations, it is wise to ascertain that the amended timezone is correctly reflected throughout your system.

As we wrap up this article on changing timezones in ServiceNow, let’s look at its widespread use. Know that many Fortune 500 companies from different industries employ ServiceNow? Its versatility and scalability have made it one of the leading service management platforms globally.

In a nutshell, grasping how to change timezones in ServiceNow enables users to align their system with their specific location accurately. With these insights and guidelines, individuals can navigate through this aspect without difficulty while relishing the advantages of precise timestamp management within the service management platform.

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