How to Check Your ServiceNow Version


The introduction is key! It needs to captivate readers from the start. Here, the heading is ‘Introduction‘, which calls for an informative and formal tone. But, we can still make it creative and engaging.

Why check the ServiceNow version? It allows users to stay updated with the latest features, enhancements, and bug fixes. Without this knowledge, they could miss out on important updates that could improve their experience or address critical issues.

Let’s explore the process of checking the ServiceNow version. The steps vary depending on whether you are using it as an end-user or as an administrator. End-users can usually find the version info in settings or about sections. Administrators have access to more advanced methods like querying database tables or using API requests to get comprehensive version details.

In addition, there may be techniques specific to certain versions or customizations. These details help you understand how to check your ServiceNow version accurately.

In conclusion, don’t miss out! By regularly checking for updates and understanding your current version details, you unlock opportunities for improved productivity, enhanced security, and better overall user experience. So take action today and explore your ServiceNow’s latest version!

What is ServiceNow?

ServiceNow is an acclaimed enterprise platform offering a vast range of services for businesses. It is a cloud-based solution that helps organizations manage their IT infrastructure and automate their business processes.

It allows companies to streamline and centralize their IT operations, aiding them to prioritize and resolve issues quickly.

The platform provides an integrated environment for departments to collaborate, ensuring smooth communication and coordination.

It has the capacity to create personalized applications for specific business needs using its low-code development tools. These tools enable users to design workflows and automate tasks without advanced coding skills.

Moreover, ServiceNow has a user-friendly interface, making it convenient for non-technical employees. It provides intuitive dashboards, interactive charts, and reports for real-time insights.

The platform was founded by Fred Luddy during the early 2000s, initially focused on IT service management. Soon after, it extended its capabilities to offer a comprehensive suite of enterprise solutions.

Importance of knowing the ServiceNow version

Knowing the ServiceNow version is a must. It helps users and admins understand what features and capabilities are available. It also keeps them up to date with the latest enhancements and security updates. This helps maximize system performance and minimize vulnerabilities.

Troubleshooting and problem-solving are also made simpler. Support teams can quickly identify if an issue is related to a particular version. This streamlines the resolution process. It also helps determine if a bug or glitch has already been addressed in a newer release.

Organizations can make informed decisions regarding upgrades or migrations. By understanding what new functionalities are introduced in each release, businesses can evaluate if it aligns with their current needs and objectives.

Not to mention, knowing the ServiceNow version has historical significance. It tells the story of how the platform has evolved over time. This info is interesting for enthusiasts and pros who want to stay updated on service management technology’s progress.

Step 1: Accessing the ServiceNow instance

Gaining access to your ServiceNow instance is the initial step to check the version. Here are some easy steps to get in and obtain what you need:

  1. Open your favorite web browser.
  2. Type the URL of your ServiceNow instance in the address bar.
  3. Press Enter or click Go for the login page.
  4. Input your username & password in the given fields.
  5. Hit the Sign In button.
  6. You now have access to your ServiceNow instance and can continue with checking the version.

Be certain to input the correct URL & have valid credentials for a successful login. When logged in, be careful while exploring the different parts of your ServiceNow instance, as unapproved actions may have consequences.

John’s experience when accessing his organization’s ServiceNow instance is an example. He’s an IT administrator, so he makes sure that each employee has their own account to access this valuable resource. One day, John received a request for assistance from a co-worker who couldn’t remember their login details. John, with his knowledge, quickly guided his colleague through each step, ensuring they regained access without any difficulty. This incident showed John’s technical skills & his willingness to help in his team.

Step 2: Navigating to the System Diagnostics page

To reach the System Diagnostics page, precisely and accurately follow these steps:

  1. Launch your web browser and visit the ServiceNow platform.
  2. Input your login credentials to gain access.
  3. Once logged in, spot the ‘System Diagnostics’ in the main menu.
  4. Press ‘System Diagnostics’ to move forward.
  5. You will now be taken to the System Diagnostics page where you can inspect your ServiceNow version.

On the System Diagnostics page, uncover extra features and data for a comprehensive assessment of your ServiceNow version.

Pro Tip – Make sure to often check your ServiceNow version for any updates or enhancements that may improve your experience.

Step 3: Locating the version information

Finding the version of your Servicenow instance is simple. Here’s how to do it:

  1. Open your web browser and head to the login page.
  2. Enter your credentials and log in.
  3. Click the gear icon at the top-right corner and select ‘System Diagnostics’.
  4. Scroll down until you see the ‘Version Information’ section. This will tell you which version of Servicenow you are using.

Knowing your Servicenow version is essential. It helps you troubleshoot and make sure you have access to the latest features. To make the most of the platform:

  1. Check regularly for updates. Upgrading can improve performance and security.
  2. Join user groups and forums. You can learn from experienced pros.
  3. Test updates in a sandbox environment before deploying. This prevents issues in the live production environment.

Stay informed and engaged to get the best out of Servicenow!

Step 4: Interpreting the version number

Interpreting ServiceNow version numbers accurately is crucial. Here’s a breakdown of the elements that make up the version number.

The first element is the major release number. This reveals major updates and changes to the platform. For example, if the version starts with “London,” it belongs to the London release.

Next up is the service pack number. Denoted with a letter and two digits, it represents smaller updates and fixes within a major release. E.g. “SP1” stands for Service Pack 1.

Then there might be a patch number, marked with another letter and two digits. This shows specific patches applied to address issues or vulnerabilities within a service pack.

Some versions may also include a build number – four digits after the patch number. These numbers indicate specific builds of a patch or hotfix.

Finally, you could find an update set tag in certain versions. This helps identify customizations or configurations applied to your instance.

Each version number may vary depending on ServiceNow releases and updates.

To make informed decisions on upgrades, customization requirements, and compatibility with plugins and applications, understanding your ServiceNow version is key. Unlock the secrets hidden within your version number and stay ahead of the curve!


ServiceNow versioning is key for successful deployments. To easily check your version, use the following methods.

Access the System Properties > System and locate the ‘Version‘ field. This’ll show the current ServiceNow version. Note: this may vary depending on your instance.

Also, scripts/APIs can extract info about your instance, including its version number. Leverage these resources for accurate & up-to-date info.

Finally, subscribe to ServiceNow release notes. This’ll keep you informed of any new features or enhancements that may affect workflows.

In the past, versioning involved manual investigations and time-consuming processes. Thanks to dedicated tools & resources from ServiceNow, users now have a reliable way to find their version quickly and accurately.

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