How to Clear Cache in ServiceNow Platform

Tech has become a part of life, making things faster and more effective. ServiceNow is a leading platform in IT service management. But tech can have hiccups, like needing to clear ServiceNow cache. Here’s how to do it properly:

  1. Log in to ServiceNow as an admin.
  2. Go to System Diagnostics > Stats > Cache list. You will see the active caches here.
  3. To clear one, click on its name and select ‘Clear’. Or choose ‘Clear’ at the bottom to clear all.

Clearing cache may cause a slowdown as data reloads. But it’s worth it for the performance boost after.

An example: a company had delays with customer requests. The cause? Their cache hadn’t been cleared in months. They followed the steps and saw an immediate improvement in response time.

What is cache and why is it important in ServiceNow?

Cache is a must-have for ServiceNow! It stores data temporarily, improving system performance & reducing server load. It boosts user experience by quickly getting information as needed. ServiceNow checks cache first before it fetches data from the main database – this saves time and resources.

Cache provides many benefits for ServiceNow. Firstly, it reduces the workload on the server by eliminating repeated requests for the same data. This improves overall system efficiency, allowing more users to access the platform without any performance issues. Also, network traffic decreases & response times get faster.

Cache helps with scalability & customization in ServiceNow too. Companies can establish their caching policies according to their needs & configure expiration times accordingly. Frequently accessed data is kept longer in the memory & less requested data is removed sooner to free up space.

A large financial institution was having trouble processing tickets due to slow system response times. An analysis showed a high volume of queries was overloading the server. So, they optimized their cache strategy. By configuring appropriate expiration times, they were able to reduce redundant queries & enhance system responsiveness. Ticket resolution time improved drastically!

The importance of clearing cache in ServiceNow

It’s essential to clear cache in ServiceNow for optimal performance. It refreshes data, eliminates old info, and resolves inconsistencies. Without this, users may experience delays in accessing current info and have trouble completing tasks.

Clearing cache is also key for security. It reduces risk of unauthorized access or leaking sensitive data. Doing so helps maintain data integrity and keeps confidential info safe.

Plus, it improves system stability. By freeing up space, response times and platform efficiency improve.

Take a financial institution as an example. It didn’t clear cache regularly on its ServiceNow instance, resulting in crashes and decreased performance. Its unresponsive interface left customers unable to access their accounts or perform transactions. After implementing a routine cache clearance, stability and customer experience improved significantly.

Step-by-step guide on how to clear cache in ServiceNow

Cleaning the cache in ServiceNow is essential for optimal performance and accurate data retrieval. This step-by-step guide will help you easily clear your ServiceNow cache. Here’s what to do:

  1. Step 1: Access the system diagnostics
  2. Go to the “System Diagnostics” module. This provides you with necessary tools for troubleshooting and optimizing performance.

  3. Step 2: Clear the cache
  4. In the “System Diagnostics” module, find and click on the “Cache Statistics” link. This displays a list of cached items in your ServiceNow instance. Choose the items and click on the “Clear Cache” button.

  5. Step 3: Verify cache clearance
  6. After clearing the cache, make sure it has been done correctly. Go back to the main ServiceNow interface and search or access specific records. If everything works fine, the cache has been cleared.

For optimal performance, do the following:

  • Monitor system memory usage to spot bottlenecks. This will help you address issues before they affect performance.
  • Implement caching rules based on criteria like frequency of use or data volatility. This can improve response times and reduce requests to external systems.
  • Use user-friendly error pages with relevant info instead of generic error messages. This will help users troubleshoot issues quickly and reduce frustration.

By following this guide and the above suggestions, you can clear the ServiceNow cache and maintain optimal performance.

Best practices for clearing cache in ServiceNow

For best performance, always use the best practices when clearing ServiceNow’s cache. This will help improve system performance.

  1. Identify what to clear. Know which caches are relevant to the issue you’re dealing with. Only target these caches to prevent data loss or system disruption.
  2. Check dependencies. Understand if a given cache relies on other caches. This will help keep data intact and avoid unexpected system behavior.
  3. Use the right methods. Different methods exist for clearing caches in ServiceNow, such as the ‘Cache Management’ feature or scripts. Use the correct methods based on the cache’s nature for accuracy and less risk of unintended consequences.

Clearing ServiceNow cache helps keep your system running well. Adopting these best practices will provide an excellent experience for users and administrators.

Regularly clearing cache is key to having an efficient ServiceNow platform. Don’t miss this important task; start using these best practices now!

Troubleshooting common issues during cache clearance

Identify the root cause before troubleshooting. This could be due to a misconfiguration, conflicting updates, or insufficient resources. Check system logs for error messages or warnings. Review recent changes for conflicts. Clear cache selectively – only for problematic areas. Seek assistance from experts if needed.

For optimal ServiceNow experience, follow these steps:

  1. Monitor system performance.
  2. Stay updated with ServiceNow releases and patch notes.
  3. Document troubleshooting process and outcomes.
  4. Stay proactive in addressing cache-related challenges.

This will optimize your ServiceNow experience and minimize disruptions!


Keep your ServiceNow experience optimized and smooth – clear your cache regularly! Flushing the cache ensures that any changes to the platform are right away reflected and you can access the latest data. Plus, it helps with performance issues and better system responsiveness.

The steps to clear the cache are simple. Find the “Cache Flush” module in the application navigator. Open it and you will have options for clearing different types of cache.

  1. You can choose to flush all caches by clicking “Flush All”. This will clear all cached data across the platform, though it may lead to temporary performance issues as the caches rebuild themselves.
  2. Alternatively, if you’re facing troubles with particular tables or modules, select the specific caches and flush those individually. This targeted approach allows you to address the issue without affecting other parts of the system.

Start now and indulge in an amazing user experience on ServiceNow with up-to-date and clean cache.

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