How to Create a View in ServiceNow

ServiceNow is an awesome platform that can really boost your business operations. It offers the capacity to make custom views, which let you arrange and present data the way you want it. Here, we’ll check out how to make a view in ServiceNow and exploit its powers to streamline your workflow.

When constructing a view in ServiceNow, the initial step is to decide which data you’d like to include. This could be incidents, tasks, or any other type of document you handle often. When you’ve identified the data you need, you can begin building your view by opting for the suitable table and setting the conditions for displaying the documents.

Now, it’s time to add several columns to your view. The columns decide which fields from the selected table are exhibited in the view. You can pick from numerous predefined fields or even make your own custom fields if needed. Plus, you can assign sorting options for each column, permitting you to quickly prioritize and organize your data.

To make your view more interactive and user-friendly, ServiceNow provides various configuration choices. You can add filters to constrain the records shown based on certain criteria, like date ranges or assigned users. Also, you can switch on sorting and grouping options, allowing you to further break down and study your data within the view.

After you have tailored your view according to your desires, don’t forget to save it! That way, you can access it any time with just a few clicks. Moreover, ServiceNow permits you to share views with other users or even set them as default views for particular roles or groups.

At this point, I’m sure you’re fired up about making your own unique views in ServiceNow. Don’t miss out on this chance to optimize your workflow and get valuable insights from your data. Start discovering the possibilities today and unlock the real potential of ServiceNow!

Understanding ServiceNow Views

ServiceNow Views provide users with a personal way to interact with the data on the platform. Create a view to filter, sort, and display data according to your needs.

Start by going to the desired table or module, and hitting “Create New”. Give your view a suitable name. Select the columns you want to include. Then refine the data with filters and sort it with various options.

Aggregated values can help you summarize data quickly. Visualizations like charts and graphs can make complex data easier to understand.

Step-by-Step Guide on Creating a View in ServiceNow

Creating a View in ServiceNow is a must for improved user experience and data management. Let’s dive into how to make one!

  1. Log into ServiceNow and open the ‘Application Navigator’ in the left-hand side.
  2. Search and open the module where you want to create the view, like Incident or Change Management.
  3. Click ‘Create New’.
  4. In the pop-up window, select ‘List’.
  5. Customize settings like which fields to display, filters, sorting and advanced conditions.
  6. Click ‘Save’ to create the view.

Besides these steps, there are more points to remember! Select fields that accurately portray the needed info for decision-making.
Also, use meaningful field names, group related fields and apply conditional formatting. This will make it easier for users to identify important information.

So follow these tips and create views that empower efficient decision-making within your organization!

Tips and Best Practices for Creating Effective Views

For successful ServiceNow views, keep these key points in mind:

  • Make sure the view layout is user-friendly and understandable, with relevant info easily accessible.
  • Leverage filters and sorting to help users find data right away.
  • No clutter! Keep only necessary fields and remove any unused ones.
  • Regularly review and update views to stay current with business needs.

Give labels and descriptions for view fields too. This’ll help users understand the data without confusion.

When crafting views, consider details like: grouping related fields, using field highlighting based on criteria, and using charts/graphs for better data viz.

In ServiceNow’s earlier versions, crafting views was a challenge, needing coding skills. But, with improvements to the interface, creating views is simpler and more user-friendly now.


Creating a view in ServiceNow is key for managing data. By following the steps in this article, users can make custom views for their needs.

  1. Define filters and conditions to show only relevant data.
  2. Utilize field conditions and dynamic query builder to streamline the view creation.
  3. Using related lists and filters can improve the view’s functionality.
  4. Sorting and grouping options can also help readability.
  5. Regular maintenance is important for accuracy and relevance.
  6. New records or updates should be reviewed and updated.

Let me share a story:

A company used ServiceNow for ticket management, but had a disorganized view. After investing time to make customized views, their ticket resolution time decreased. This allowed their IT team to prioritize and deliver prompt customer support.

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