How to Get Email Copy of Invoice in NetSuite

Welcome to our article on how to easily retrieve an email copy of your invoice in NetSuite. As a business owner, you may often need to quickly access and send copies of important invoices to your clients or partners. This can be a time-consuming task if done manually, but with NetSuite’s features, it can be done with just a few simple steps. Let us show you how, so you can save time and focus on growing your business.

What Is NetSuite?

NetSuite is a cloud-based business management software that integrates various processes such as accounting, customer relationship management (CRM), inventory management, and e-commerce. It allows businesses to streamline their operations, gain real-time visibility into their financials, and improve overall efficiency.

NetSuite enables companies to manage multiple departments and functions within a single system, eliminating the need for disparate software and manual data entry. It also provides advanced reporting and analytics capabilities to help businesses make informed decisions.

Pro-tip: Utilize NetSuite’s automation features to save time and reduce manual effort in managing your business processes.

What Are The Benefits Of Using NetSuite?

Utilizing NetSuite offers numerous advantages for businesses, including improved efficiency, streamlined operations, and enhanced visibility. Some specific benefits of implementing NetSuite include:

  1. Integrated Platform: NetSuite offers a centralized system that integrates various business functions such as finance, sales, inventory, and customer relationship management. This allows for seamless data flow and eliminates the need for multiple systems.
  2. Automation and Workflow: NetSuite automates repetitive tasks and workflows, reducing manual effort and increasing productivity. It also offers customizable workflows, allowing businesses to tailor processes according to their specific needs.
  3. Real-Time Analytics: With NetSuite, businesses can access real-time, customizable dashboards and reports, providing valuable insights into their performance. This enables them to make informed decisions and identify areas for improvement.
  4. Scalability: As a cloud-based solution, NetSuite allows businesses to easily scale their operations as they grow. This offers the flexibility to add or remove users, modules, and functionalities based on business requirements.
  5. Enhanced Security: NetSuite provides robust security features to protect sensitive business data. It ensures data confidentiality, integrity, and availability, complying with industry standards and regulations.

By leveraging these benefits, businesses can optimize their processes, drive growth, and maintain a competitive edge in the ever-evolving business landscape.

How To Get Email Copy Of Invoice In NetSuite?

As a NetSuite user, you may have encountered the need to retrieve an email copy of an invoice. Fortunately, NetSuite offers a simple and efficient solution for this task. In this section, we will guide you through the process of setting up your email preferences, creating a saved search for invoices, and setting up a workflow to automatically send the email copy of the invoice. We will also provide tips for testing and troubleshooting the workflow to ensure a smooth and successful process. Let’s dive in and learn how to get an email copy of an invoice in NetSuite.

Step 1: Set Up Email Preferences

To set up email preferences in NetSuite, follow these steps:

  1. Log in to your NetSuite account and go to the “Setup” menu.
  2. Select “Email” under the “Communication” section.
  3. Click on “Preferences.”
  4. Under the “Email Preferences” tab, choose the email format you prefer (HTML or Plain Text).
  5. Enter your email address in the “Email From:” field.
  6. If needed, specify a different email address for “Email Reply-To.”
  7. Set your desired “Default Email Encoding.”
  8. Click “Save” to save your preferences.

Step 2: Create A Saved Search For Invoices

To create a saved search for invoices in NetSuite, follow these steps:

  1. Log in to your NetSuite account.
  2. Navigate to the “Reports” tab and select “Saved Searches”.
  3. Click on the “New” button to create a new saved search.
  4. Select “Transaction” as the record type and choose “Invoice” from the dropdown menu.
  5. Customize the search criteria and filters based on your requirements.
  6. Add any desired columns to display in the search results.
  7. Set the access level for the saved search and save it.

Pro-tip: Use descriptive names like “Step 2: Create a Saved Search for Invoices” to easily identify and locate your saved searches in the future.

Step 3: Create A Workflow To Send Email

To create a workflow for sending an email copy of an invoice in NetSuite, follow these steps:

  1. Set up your email preferences in NetSuite to ensure proper configuration of email notifications.
  2. Create a saved search for invoices, which will allow you to filter and select the specific invoices you want to send via email.
  3. Navigate to the Workflows section in NetSuite and create a new workflow. Configure the workflow to trigger when an invoice is created or updated.
  4. In the workflow, add an action to send an email. Customize the email template to include the necessary information from the invoice.
  5. Save and activate the workflow, and then test it by creating or updating an invoice to ensure that the email is sent successfully.

Step 4: Test And Troubleshoot The Workflow

To properly test and troubleshoot the workflow in NetSuite for sending email copies of invoices, please follow these steps:

  1. Make sure that the email preferences are correctly set up in NetSuite.
  2. Create a saved search for invoices to identify any potential issues with the data.
  3. Create a workflow in NetSuite that will automatically send the email with the invoice.
  4. Test the workflow by sending a test email and verifying that the invoice is attached and the content is accurate. If any errors occur, troubleshoot them accordingly.

By following these steps, you can ensure that the email copy of invoices in NetSuite is functioning correctly and address any problems that may arise during the testing process.

What Are The Other Options For Sending Invoices In NetSuite?

While sending invoices through email is a popular and convenient option in NetSuite, it is not the only method available. In this section, we will discuss the other alternatives for sending invoices in NetSuite. These include printing and mailing physical copies, as well as emailing with attachments or links to access the invoice online. Each option has its own benefits and considerations, and we will delve into them in the following sub-sections.

1. Print And Mail

To print and mail invoices in NetSuite, follow these steps:

  1. Open the invoice you want to print and mail.
  2. Click on the “Print” button to generate a printable version of the invoice.
  3. Print the invoice using your preferred printer.
  4. Prepare an envelope and insert the printed invoice.
  5. Address the envelope with the recipient’s details.
  6. Seal the envelope and affix the necessary postage.
  7. Mail the invoice through your preferred postal service.

In addition, it is worth noting that printing and mailing invoices has been a traditional method of sending bills to customers for many years. Even with the advancement of technology, some businesses still prefer this method for their invoicing needs.

2. Email With Attachments

Sending invoices with attachments in NetSuite is a convenient way to provide additional information to customers. Here are the steps to accomplish this:

  1. Step 1: Set up email preferences in NetSuite.
  2. Step 2: Create a saved search for invoices to identify the ones that need to be sent with attachments, such as the 2. Email With Attachments.
  3. Step 3: Create a workflow that automatically sends an email with attachments for the selected invoices.
  4. Step 4: Test and troubleshoot the workflow to ensure it functions correctly.

By following these steps, you can easily send invoices with attachments to your customers, providing them with all the necessary information in a convenient format.

3. Email With Links

To send invoices in NetSuite via email with links, follow these steps:

  1. Set up email preferences in NetSuite by going to Setup > Company > Email Preferences.
  2. Create a saved search for invoices by navigating to Lists > Search > Saved Searches > New.
  3. Create a workflow to send the email with links by going to Customization > Workflow > Workflows > New.
  4. Test and troubleshoot the workflow by sending a test email with links.

What Are The Different Types Of Invoices In NetSuite?

In NetSuite, there are various types of invoices that can be generated depending on the specific needs of a business. Each type of invoice serves a different purpose and understanding them is crucial for managing your financial transactions effectively. In this section, we will discuss the different types of invoices in NetSuite, including standard invoices, credit memos, and customer deposits. By the end, you will have a clear understanding of when and why each type of invoice should be used.

1. Standard Invoice

A standard invoice is a commonly used billing method in NetSuite for invoicing customers. To create a standard invoice, follow these steps:

  1. Go to the Sales tab in NetSuite and select the Invoices option.
  2. Click on the New button to create a new invoice.
  3. Select the customer you wish to bill from the Customer dropdown list.
  4. Add the items or services being invoiced by selecting them from the Item dropdown list.
  5. Enter the quantities and rates for each item or service.
  6. Review the invoice details and make any necessary adjustments.
  7. Click Save to finalize the invoice creation.

Standard invoices are typically used for one-time sales transactions and can be personalized to include specific company branding and additional information as needed. The concept of invoices dates back to ancient Mesopotamia, where clay tablets were used to record transactions. Over time, invoices have evolved to include detailed descriptions of goods or services, quantities, prices, and payment terms. With the advancement of technology, electronic invoicing has become the standard, simplifying the billing process and increasing efficiency for businesses worldwide.

2. Credit Memo

NetSuite offers various options for sending invoices, including the ability to generate a credit memo. A credit memo is utilized to document a credit or refund given to a customer for various reasons, such as product returns, price adjustments, or promotional discounts.

To create a credit memo in NetSuite, simply follow these steps:

  1. Navigate to the Transactions tab and select “Credit Memo”.
  2. Fill in all necessary details, including customer information, items being credited, and the reason for the credit.
  3. Save and send the credit memo to the customer via email or print and mail it.

NetSuite also allows for customization of the email copy of the credit memo, giving you the option to add your company logo, include custom fields, and personalize the message.

3. Customer Deposit

A customer deposit in NetSuite refers to a payment made by a customer in advance of receiving goods or services. Here are the steps to handle customer deposits in NetSuite:

  1. Create a customer deposit record by navigating to Customers > Receive Payments > Customer Deposit.
  2. Select the customer and enter the deposit amount.
  3. Specify the account where the deposit will be recorded.
  4. Associate the deposit with the appropriate sales order or invoice.
  5. Save the customer deposit record.

Customer deposits, also known as customer down payments, are a useful tool for securing orders, improving cash flow, and promoting customer trust.

How To Customize The Email Copy Of Invoice In NetSuite?

In order to provide a professional and personalized experience for your customers, it is important to customize the email copy of your invoices in NetSuite. This allows you to add your company logo, include custom fields, and personalize the message to reflect your brand and establish a strong connection with your customers. Let’s take a closer look at how you can easily make these customizations to create a more professional and impactful email copy for your invoices.

1. Add Company Logo

To incorporate a company logo into the email version of an invoice in NetSuite, follow these steps:

  1. Login to your NetSuite account and navigate to the “Customization” menu.
  2. Select “Forms” and then “Templates.”
  3. Find the template associated with the invoice and click “Edit.”
  4. In the template editor, locate the section where you want to add the logo.
  5. Click on the “Insert/Modify Image” button and upload your company logo.
  6. Adjust the size and position of the logo as desired.
  7. Save the changes to the template.

A small business owner named Sarah wanted to enhance the professional appearance of her invoice emails by adding her company logo. She followed the steps above to incorporate the logo into the email template in NetSuite. Sarah was pleased with the outcome – her clients were impressed with the personalized touch and it helped to reinforce her brand image. Adding the logo was a simple yet effective way for Sarah to strengthen her business’s identity and improve the overall presentation of her invoices.

2. Include Custom Fields

To include custom fields in your NetSuite invoice, follow these steps:

  1. Go to the Customization menu and select “Lists, Records, & Fields”.
  2. Choose “Transaction Body Fields” and click on “New”.
  3. Select the desired field type (e.g., text, date, dropdown) and provide a label for the field.
  4. Set the field’s properties and permissions according to your requirements.
  5. Save the changes and navigate to the Invoice form.
  6. Edit the form layout and add the custom field to the desired section.
  7. Save the layout changes and view an invoice to see the custom field included.

Pro-tip: Make sure to consider the information you want to capture with the custom field and align it with your business needs.

3. Personalize The Message

To personalize the message in NetSuite while sending an email copy of an invoice, follow these steps:

  1. Access the NetSuite platform and navigate to the Email Preferences section.
  2. Customize the email template by adding your company logo to establish brand identity.
  3. Incorporate custom fields to include additional information specific to your business or customer.
  4. Personalize the message by addressing the recipient by name and adding a personalized note, using their name and adding a personal touch.


  • Consider segmenting your customer base and creating different email templates for each segment to further personalize the message.
  • Acknowledge customer loyalty by offering exclusive discounts or promotions in the email copy.
  • Test different email subject lines and content to determine what resonates best with your recipients.

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