How to Look Up a Customer in NetSuite

Are you tired of manually searching for customer information in NetSuite? Look no further, because this article will teach you the most efficient and effective way to find customer data. With the increasing demand for accurate and timely customer information, this article is essential for all NetSuite users. Let’s dive in and simplify your customer lookup process.

What is NetSuite?

NetSuite is a cloud-based business management software that enables companies to efficiently handle their operations, finances, and customer relationships all in one integrated system. This platform offers businesses a unified solution to streamline processes, gain real-time visibility, and make data-driven decisions.

NetSuite offers a wide range of features, including:

  • Financial and inventory management
  • CRM
  • E-commerce
  • And more

It is designed to cater to businesses of all sizes and industries, providing scalability and flexibility. With NetSuite, businesses can improve efficiency, increase productivity, and drive growth. In summary, NetSuite is a comprehensive solution that empowers businesses to streamline operations and achieve their goals.

Why Would You Need to Look Up a Customer in NetSuite?

Accessing customer information in NetSuite is crucial for efficient customer management and providing top-notch service. It allows you to retrieve contact details, purchase history, and outstanding balances, enabling you to address specific needs, resolve issues promptly, and personalize interactions.

Whether you need to process orders, update contact information, or track customer interactions, utilizing customer data in NetSuite ensures a seamless and personalized experience.

In a real-life scenario, a customer service representative utilized NetSuite to look up a customer’s purchase history and preferences, allowing them to suggest personalized products and deliver a superior shopping experience.

How to Access the Customer Record in NetSuite?

As a NetSuite user, one of the most common tasks you may need to perform is accessing customer records. This section will guide you through the process of accessing a customer record in NetSuite, allowing you to view and manage important information about your customers. We will cover the two simple steps you need to follow in order to access the customer record: logging in to NetSuite and navigating to the customer record. With this information, you can easily retrieve and update customer information as needed.

Step 1: Log in to NetSuite

To access NetSuite and begin your customer search, follow these steps:

  1. Open your preferred web browser.
  2. Type in the NetSuite URL and hit Enter.
  3. Enter your login credentials (username and password) in the provided fields.
  4. Click the “Log In” button to access your NetSuite account.

Fact: NetSuite is a cloud-based business management software that offers a comprehensive suite of applications for various business functions, including customer relationship management, financial management, and inventory management.

Step 1: Log in to NetSuite

Step 2: Navigate to the Customer Record

To access a customer record in NetSuite, follow these steps:

  1. Step 1: Log in to NetSuite
  2. Step 2: Navigate to the Customer Record

After logging in, you can easily navigate to the customer record by following these steps.

How to Search for a Specific Customer in NetSuite?

Need to find a specific customer in NetSuite? Look no further! In this section, we’ll walk you through two simple ways to search for a customer in the NetSuite system. By utilizing the global search bar or accessing the customer list, you can easily locate the customer you need. Say goodbye to scrolling through long lists or trying to remember customer details – we’ve got you covered. Let’s get started on mastering the art of finding customers in NetSuite.

1. Using the Global Search Bar

To find a customer in NetSuite, simply use the global search bar. Follow these steps to locate a specific customer:

  1. Log in to NetSuite using your credentials.
  2. Locate the global search bar at the top of the screen.
  3. Type in the customer’s name or relevant keywords in the search bar.
  4. Press Enter or click on the magnifying glass icon to initiate the search.
  5. The search results will display relevant customer records.
  6. Select the desired customer record from the search results to access their information.

Using the global search bar is a quick and efficient way to find customers in NetSuite. It eliminates the need to navigate through menus and allows you to locate the customer you need with ease.

2. Using the Customer List

To locate a customer in NetSuite, the customer list feature can be utilized. Follow these steps to do so:

  1. Log in to NetSuite.
  2. Navigate to the customer record.

Once you access the customer list, there are two methods to search for a specific customer:

  1. Using the global search bar.
  2. Using the customer list itself.

By utilizing the customer list, locating a customer’s information in NetSuite can be done efficiently. This includes their basic details, contact information, sales information, financial information, and transaction history.

If any changes need to be made to the customer record, follow these steps:

  1. Open the customer record.
  2. Make the necessary changes.
  3. Save the changes.

What Information Can You Find in a Customer Record in NetSuite?

As a NetSuite user, you have the ability to access and manage customer records with ease. These records contain a wealth of information that can be invaluable for your business. In this section, we will discuss the different types of information you can find in a customer record in NetSuite. From basic customer information to transaction history, we will explore the various categories of data that can be accessed and utilized to enhance your customer relationships. Let’s dive in to discover the wide range of information available at your fingertips.

1. Basic Customer Information

Basic customer information in NetSuite includes essential details about the customer’s identity and contact information. To access this information, follow these steps:

  1. Log in to NetSuite using your credentials.
  2. Navigate to the customer record.

In the customer record, you will find the following information:

  • The customer’s name and identification number.
  • Contact details, such as their phone number, email address, and mailing address.
  • Sales-related information, including the customer’s sales representative and associated sales team.
  • Financial information, such as credit terms and payment history.
  • A detailed transaction history, providing insights into the customer’s past purchases and interactions.

To make changes to the customer record, follow these steps:

  1. Open the customer record.
  2. Make the necessary changes to the customer’s information.
  3. Save the changes to update the customer record.

2. Contact Information

When searching for a customer in NetSuite, it is important to be able to access their contact information. Here are the steps to finding contact information in a customer record:

  1. Login to NetSuite.
  2. Navigate to the customer record.

Once you have accessed the customer record, you will be able to find various contact details:

  • Basic contact information such as name, email, and phone number.
  • Additional contact details like address, social media handles, and website.

Fact: Having accurate contact information is crucial for effective communication and building strong customer relationships.

3. Sales Information

When searching for a customer in NetSuite, having access to sales information is crucial. It provides valuable insights into their purchasing history, preferences, and patterns. By viewing the customer record, you can access details such as previous orders, invoices, and payment history. This information is essential in understanding the customer’s buying behavior, identifying potential upselling or cross-selling opportunities, and tailoring your sales approach accordingly.

Additionally, sales information allows you to track customer loyalty and identify high-value customers, giving you the ability to make informed decisions and provide personalized service.

4. Financial Information

In NetSuite, obtaining a customer record provides valuable financial insights that can aid in decision-making. This includes information such as credit limits, payment terms, outstanding balances, and aging reports. By reviewing this financial data, businesses can evaluate the customer’s creditworthiness and payment history, helping to determine the level of risk and appropriate credit terms.

NetSuite also offers customization options, allowing businesses to include additional financial fields specific to their needs. To ensure accuracy, it is important to regularly update and reconcile customer records. Always prioritize data security and confidentiality when handling sensitive financial information.

5. Transaction History

To access a customer’s transaction history in NetSuite, follow these steps:

  1. Open the customer’s record in NetSuite.
  2. Navigate to the “Transaction History” tab.
  3. Review the list of transactions, which includes sales orders, purchase orders, invoices, and payments.
  4. Use filters or search options to narrow down the results based on specific criteria like date range or transaction type.
  5. Click on individual transactions to view more details, such as transaction dates, amounts, and status.

Pro-tip: Make use of the transaction history to track customer buying patterns, identify trends, and analyze their overall engagement with your business. It can help you tailor your sales and marketing strategies to meet their specific needs.

How to Edit a Customer Record in NetSuite?

As a NetSuite user, one of the most common tasks you will encounter is editing customer records. Whether you need to update contact information or make changes to their payment terms, NetSuite makes it easy to edit customer records. In this section, we will discuss the step-by-step process of editing a customer record. From opening the record to saving your changes, we will cover all the necessary steps to ensure that your customer records are accurate and up-to-date. Let’s dive in and learn how to efficiently edit customer records in NetSuite.

Step 1: Open the Customer Record

To open a customer record in NetSuite, follow these steps:

  1. Step 1: Log in to NetSuite
  2. Step 2: Navigate to the Customer Record

To log in, enter your credentials on the NetSuite login page. Once logged in, navigate to the Customer Record by clicking on the “Customers” tab on the main menu. From there, you can search for and select the specific customer whose record you want to open.


  • Familiarize yourself with the different sections of the customer record for a comprehensive understanding of customer information.
  • Take note of any outstanding transactions or alerts in the customer record to stay up to date with their account.
  • Utilize the search functionality within the customer record if you need to quickly locate specific details.
  • To open the customer record, follow Step 1 and navigate to the designated section.

Step 2: Make the Necessary Changes

After accessing the customer record in NetSuite, follow these steps to make the necessary changes:

  1. Step 1: Open the Customer Record
  2. Step 2: Locate the section that requires changes, such as contact information or sales details
  3. Step 3: Modify the information as needed
  4. Step 4: Double-check the changes for accuracy
  5. Step 5: Save the changes to update the customer record

By following these steps, you can easily make the necessary changes to a customer’s information in NetSuite.

Step 3: Save the Changes

To save changes when editing a customer record in NetSuite, follow these steps:

  1. Open the customer record by navigating to the customer profile.
  2. Make the necessary changes to the customer’s information, such as updating contact details or modifying sales information.
  3. After making the changes, click on the “Save” button to save the updated customer record.

Pro-tip: Before saving changes, double-check all modifications to ensure accuracy and completeness. This will help avoid any errors or discrepancies in the customer record.

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