How to Schedule a Report in ServiceNow

In ServiceNow, efficient report management is key. From tracking performance to customer satisfaction – scheduling reports is essential for optimizing workflows. It’s the perfect blend of precision and automation!

To customize the reporting experience to fit unique needs, there are many options available. User-friendly features, like frequency settings, delivery channels, and recipient selection, make it easier to streamline reporting processes.

Though these tools may seem intimidating, they are designed for simplicity. With just a few clicks, you can configure schedules that meet business requirements.

Let’s explore the significance of report scheduling in ServiceNow’s realm. Imagine an IT department, navigating a sea of data points daily. Timely insights are key for staying proactive and delivering uninterrupted service.

One day, amidst responsibilities and deadlines, the power of report scheduling is discovered! Automated web of reports are weaved together, effortlessly. Tasks that used to take time, can now be conquered with unmatched efficiency. The hero’s reputation within the organization flourishes alongside accurate and punctual reporting.

Understanding the Importance of Scheduling Reports in ServiceNow

Scheduling reports in ServiceNow is a must for successful data management. Automating report creation and delivery can save time and effort. These reports supply vital information that helps decision-making and keeps companies in the loop about key metrics.

Furthermore, scheduling reports permits checking trends and performance measures. With timely updates about vital data, companies can take action on any issues or modify strategies. This helps optimize operations and boost progress.

Moreover, ServiceNow’s report scheduling ensures people get info on time. Whether it be execs, supervisors, or department heads, having access to up-to-date reports encourages informed decision-making and boosts transparency throughout the organization.

A fact: A Gartner study shows automating report scheduling can reduce manual effort by 80%, allowing resources to be used more effectively (source: Gartner Research).

Step 1: Accessing the Report Scheduler in ServiceNow

To manage reports effectively, access the Report Scheduler in ServiceNow is essential. Here’s a 3-step guide to help you:

  1. Open ServiceNow and log in with your credentials.
  2. Click on the menu icon at the top left corner and select “Reports” from the dropdown menu.
  3. Locate and click on the “Schedule” tab in the Reports module to access the Report Scheduler.

Note that accessing the Report Scheduler lets you automate report generation at intervals, saving time and effort.

Pro Tip: Before scheduling a report, check the criteria and data sources for accuracy and relevance of the generated results.

Step 2: Selecting the Report to Schedule

To schedule a report in ServiceNow, you have to follow these steps:

  1. Login to your ServiceNow account.
  2. Go to the “Reports” section of the left-hand menu.
  3. Look through the reports and pick one.

Once you have chosen a report, configure the scheduling options to fit your needs.

Remember to choose a report that accurately captures the data. Take your time to examine all the reports before picking.

Pro Tip: Create custom reports tailored to your needs for the most accurate and appropriate data analysis.

Step 3: Defining the Schedule Settings

To arrange a schedule for your report in ServiceNow, go through these 3 basic steps:

  1. Select the “Schedule” tab. After you’ve made your report, click on the “Schedule” tab at the top of the page to access the schedule settings.
  2. Choose the frequency needed. Now decide how often you want your report to be generated. You can pick options like daily, weekly, monthly, or even custom frequencies based on your specific needs.
  3. Establish the start and end dates. Lastly, define the start and end dates for the scheduled report. This ensures that it only runs during the given time period.

Once you’ve chosen all the necessary options, don’t forget to save them. Plus, add any more unique details related to scheduling that have not been said yet. For instance, you may need to name a time zone or set up email notifications when the report is generated.

To better optimize your schedule settings, here are some ideas:

  1. Think about peak times. Take into account when your system has low user activity so that generating reports won’t affect daily operations.
  2. Use filters correctly. Take advantage of filters to limit data and center on particular subsets within your report. This helps reduce processing time and enhance efficiency.
  3. Test before finalizing. It’s always a good idea to test your scheduled reports before they’re live for users. This allows you to recognize any issues or inconsistencies and address them before others see the data.

By following these tips, you can be sure that your scheduled reports are set up properly and meet all necessary requirements in ServiceNow.

Step 4: Configuring the Delivery Options

Configuring Delivery Options is a must for scheduling a report in ServiceNow. It means setting up parameters for how the report will be sent to users.

  1. Identify Recipients:
    • Work out who should get the report.
    • Add the email addresses or user IDs to the recipient field.
    • Separate multiple recipients with commas.
  2. Pick the Format:
    • Select the best file format for the report (PDF, Excel or CSV).
    • Make sure the selected format is compatible with the recipients’ devices and software.
  3. Set the Schedule:
    • Define when and how often you want the report delivered.
    • Put in a start date and time, plus any recurrent patterns.
    • Options include daily, weekly, monthly, or custom schedules.
  4. Configure Other Settings:
    • Tweak subject lines and email messages for better clarity.
    • Include attachments or hyperlinks to relevant resources or documentation if needed.

Remember to make sure all delivery options are configured correctly to guarantee successful transmission of reports.

Step 5: Saving and Activating the Scheduled Report

It’s vital to save and activate your report in ServiceNow, so it runs as planned. Here’s how:

  1. Save it – Click the ‘Save’ button at the top of the page.
  2. Activate it – Then click the ‘Activate’ button. ServiceNow will automatically run your report as per the schedule.
  3. Verify – Check if the job status changes to ‘Active’. You can see this info in the scheduled jobs list or by viewing the report details.

Saving and activating your report ensures timely and accurate results. ServiceNow provides a user-friendly interface for scheduling and managing reports, making it a reliable choice for organizations who want to automate reporting processes.

Gartner’s Magic Quadrant for IT Service Management Tools 2020 states that ServiceNow is a leader in IT service management software solutions.

Troubleshooting Common Issues

Troubleshooting for smooth scheduling in ServiceNow? Follow this 5-step guide!

  1. Verify settings: Check the configs of your report – tables, filters, fields – and make sure all the info’s included.
  2. Check permissions: Are you allowed to schedule reports? Check the data too, and make sure you have access.
  3. Examine schedule settings: Frequency, time zone, recipient list – do they match your desired schedule?
  4. Monitor performance: Keep your eye on ServiceNow instance performance during report gen. If there’s a problem with resource allocation or server load, address it quickly.
  5. Troubleshoot error messages: Carefully read and analyze them to find the source of the issue. Use ServiceNow docs or ask knowledgeable colleagues or support channels for help.

To further optimize the process, remember to:

  • Monitor system logs for errors or warnings.
  • Join ServiceNow community forums or user groups.
  • Stay updated with new releases and patches.

By taking action now, you can enjoy hassle-free scheduling in ServiceNow!


Scheduling reports with ServiceNow can really boost efficiency and streamline processes. Automated generation and delivery of reports mean that vital info is always delivered to the right people, on time.

You can decide when reports are generated, what format they come in and who gets them. This eliminates manual effort and ensures reports follow the rules.

No more human error! Reports are generated using consistent criteria, giving you data you can trust.

ServiceNow’s powerful reporting capabilities give you valuable insights into operations, trends, KPIs and more. Plus, automated scheduling makes sure you always have access to the info you need.

Gartner’s research proves it: companies that use ServiceNow to schedule reports can improve operational efficiency by up to 25%!

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