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How to Send Customer Statements in NetSuite

Are you struggling with sending customer statements in NetSuite? It can be a complex and time-consuming process, but with the right knowledge and tools, it can be made much simpler. In this step-by-step guide, you will learn the best practices for sending customer statements in NetSuite, saving you valuable time and effort.

What Are Customer Statements?

Customer statements are important financial documents that provide a summary of a customer’s outstanding balances over a specific period. They serve as a snapshot of the customer’s financial obligations and any payments or credits applied during that time. These statements are beneficial for both businesses and customers, as they help track transactions and facilitate payment reconciliation. They typically include important details such as invoice numbers, dates, amounts, and payment terms.

Regularly sending customer statements can improve communication and transparency, ensuring that customers are aware of their financial responsibilities.

Back in 1990, a small business in California revolutionized the way customer statements were sent by using fax machines. This innovative approach allowed for faster and more efficient communication with clients, reducing the time and effort needed to send statements by mail. The business saw a significant improvement in cash flow and customer relationships, as the statements helped customers stay informed about their outstanding balances. This practice soon became common among other businesses, transforming the process of sending and receiving customer statements.

With advancements in technology, customer statements can now be easily emailed or accessed online, providing even greater convenience for businesses and customers alike.

Why Send Customer Statements in NetSuite?

Efficient accounts receivable management requires the regular sending of customer statements in NetSuite. This crucial process allows businesses to maintain transparent communication with their customers, providing clarity on outstanding balances, payment due dates, and transaction details.

By utilizing NetSuite’s automation capabilities, businesses can streamline the statement generation and delivery process, saving valuable time and resources. Ultimately, this practice promotes financial stability and fosters trust and satisfaction among customers.

To understand the importance of this practice, we can look at the historical example of the Medicis, a prominent banking family in Renaissance Florence. The Medicis were known for their meticulous record-keeping and regularly sent statements to their clients, establishing trust and credibility with their customers. By prioritizing effective communication and financial accountability, the Medicis built a successful banking dynasty that lasted for generations.

How to Set Up Customer Statements in NetSuite?

In order to efficiently manage and track your company’s financials, it’s important to regularly send customer statements. With NetSuite, you can easily set up and automate this process. In this section, we will guide you through the steps of setting up customer statements in NetSuite. From creating a statement template to scheduling the statement run, we’ll cover everything you need to know in order to streamline your statement delivery process.

Step 1: Create a Customer Statement Template

To create a customer statement template in NetSuite, follow these steps:

  1. Access the NetSuite account and go to the Customization menu.
  2. Select Forms and then click on Transaction Forms.
  3. Choose Statements from the list of forms.
  4. Click on Edit to customize the statement form layout.
  5. Add fields such as customer details, transaction history, and outstanding balances.
  6. Customize the font, colors, and logo to match your company’s branding.
  7. Save the changes to create the Step 1: Customer Statement Template.

A small business owner in the retail industry utilized NetSuite to create a personalized customer statement template. By including relevant information and customizing the design, the owner was able to provide professional and clear statements to their customers, improving communication and strengthening relationships. The automated process also saved time and effort, allowing the owner to focus on other important aspects of their business.

Step 2: Set Up Statement Delivery Preferences

To establish statement delivery preferences in NetSuite, follow these steps:

  1. Go to the NetSuite homepage and click on the “Setup” tab.
  2. Select “Accounting” and then click on “Preferences.”
  3. Under the “Customer” section, click on “Statements.”
  4. Choose your preferred delivery method, such as email or print.
  5. If you choose email, enter the email address where you want the statements to be sent.
  6. Save your changes to update the statement delivery preferences.

When setting up statement delivery preferences, consider the following suggestions:

  • Ensure that the email addresses entered are accurate to avoid any delivery issues.
  • Regularly review and update your statement delivery preferences as needed.
  • Communicate with your customers about the statements to set expectations and avoid confusion.

Step 3: Schedule the Statement Run

To schedule the statement run in NetSuite, follow these steps:

  1. Go to the NetSuite homepage and navigate to the “Customers” tab.
  2. Select “Statements” from the drop-down menu.
  3. Click on “Schedule Statement Run” to open the scheduling window.
  4. Choose the desired frequency for the statement run, such as daily, weekly, or monthly.
  5. Select the start and end date for the statement run.
  6. Specify the time of day for the statement run to take place.
  7. Review the settings and click “Save” to schedule the statement run.

A small business owner named Sarah utilized NetSuite to schedule statement runs for her customers. By automating this process, she saved time and ensured that her customers received their statements regularly. This improved communication and trust with her clients, allowing her to focus on other aspects of her business and ultimately grow her customer base.

How to Customize Customer Statements in NetSuite?

In this section, we will discuss how to personalize customer statements in NetSuite to better represent your company and strengthen your brand. By adding your company logo and branding, including custom messages and notes, and customizing the layout and design, you can create a professional and tailored statement experience for your customers. Let’s dive into the steps for customizing customer statements in NetSuite.

1. Add Company Logo and Branding

To enhance the professional appearance of your customer statements and reinforce your brand identity to customers in NetSuite, follow these steps:

  1. Go to the NetSuite dashboard and navigate to Customization.
  2. Select Forms and then click on Advanced PDF/HTML Templates.
  3. Choose the customer statement template you want to customize.
  4. Edit the template and locate the header section.
  5. Upload your company logo and adjust its position and size.
  6. Add branding elements such as colors, fonts, and graphics to reflect your company’s identity.
  7. Save the changes and preview the modified customer statement template.

Adding company logo and branding to customer statements in NetSuite is a common practice that enhances brand recognition and loyalty among customers. This practice dates back to the early 20th century when companies recognized the importance of visual identity in effective communication. Today, it is a standard practice in various industries to incorporate logos and branding into documents for consistent and impactful communication.

2. Include Custom Messages and Notes

To add personalized messages and notes to customer statements in NetSuite, follow these steps:

  1. Create a customer statement template.
  2. Set up statement delivery preferences.
  3. Schedule the statement run.
  4. Add your company’s logo and branding.
  5. Include custom messages and notes to make the communication more personal.
  6. Customize the layout and design to fit your business’s aesthetic.
  7. Manually send statements to individual customers or multiple customers at once.
  8. Automate statement sending by setting up scheduled automated statement runs.
  9. Customize automated statement runs to fit your business’s needs.

In the past, handwritten notes were commonly included in customer statements to add a personal touch. However, with the advancements in technology, NetSuite now allows for easy inclusion of custom messages and notes, allowing businesses to maintain a personal touch while streamlining their processes.

3. Customize the Layout and Design

To personalize the layout and design of customer statements in NetSuite, simply follow these steps:

  1. Add Your Company’s Logo and Branding: Enhance the statement template by incorporating your company’s logo and branding elements for a more professional appearance.
  2. Include Custom Messages and Notes: Make the statements more personal by adding custom messages or notes to provide extra information or convey important updates to your customers.
  3. Modify the Layout and Design: Customize the statement’s layout and design to align with your brand’s aesthetics. You can adjust font styles, colors, and formatting to create a visually appealing statement.

By customizing the layout and design of customer statements in NetSuite, you can create a unique and professional representation of your brand while effectively communicating important information to your customers.

How to Send Customer Statements Manually in NetSuite?

In NetSuite, there are two ways to send customer statements: manually or automatically. This section will focus on the manual method, specifically how to send statements to individual customers or to multiple customers at once. By following these steps, you can easily keep your customers updated on their account balances and improve communication with them. Let’s dive into the process of sending customer statements in NetSuite.

1. Send Statements to Individual Customers

Sending statements to individual customers in NetSuite is a simple and efficient process. To send statements to individual customers, follow these steps:

  1. Select the desired customer to receive the statement.
  2. Generate the statement by clicking on the “Send Statement” button.
  3. Review the statement for accuracy and completeness.
  4. Select the desired method of delivery, such as email or mail.
  5. Personalize the statement by adding any additional notes or messages.
  6. Click on the “Send” button to deliver the statement to the customer.

By following these steps, you can easily and effectively send statements to individual customers in NetSuite, ensuring accurate account information and effective communication.

2. Send Statements to Multiple Customers at Once

To efficiently send statements to a large group of customers simultaneously in NetSuite, follow these steps:

  1. Go to the Customer Statements page in NetSuite.
  2. Select the customers you want to send statements to by checking the box next to their names.
  3. Click on the “Actions” button and choose the “Send Statements” option.
  4. Review the statement details and make any necessary adjustments.
  5. Click on the “Send” button to send the statements to the selected customers.

Sending statements to multiple customers at once in NetSuite can save you time and effort. It allows you to efficiently distribute statements to a large group of customers simultaneously, ensuring prompt and accurate communication. By streamlining the statement sending process, you can enhance customer relationships and provide valuable account insights to improve customer satisfaction.

How to Automate Customer Statement Sending in NetSuite?

In the world of business, efficiency is key. That’s why NetSuite offers the option to automate the process of sending customer statements. This not only saves time and effort, but also ensures that your customers receive their statements in a timely manner. In this section, we will guide you through the steps of setting up and scheduling automated statement runs in NetSuite. We will also cover how to customize these runs to fit your specific business needs. Say goodbye to manual statement sending and hello to a more streamlined process with NetSuite’s automation feature.

1. Set Up Automated Statement Runs

To set up automated statement runs in NetSuite, follow these steps:

  1. Create a saved search to identify the customers who will receive the statements.
  2. Create a statement cycle and specify the frequency and date range for the statements.
  3. Set up the statement delivery preferences, such as email or print.
  4. Customize the statement template by adding your company logo, branding, and custom messages.
  5. Schedule the automated statement run based on the statement cycle and delivery preferences.
  6. Review and test the automated statement run to ensure accuracy.
  7. Monitor the statement runs to ensure they are being sent correctly and on schedule.

Automating statement runs in NetSuite can save time and effort, improve customer communication, increase efficiency and accuracy, and provide valuable insight into customer accounts. By following these steps, you can ensure that your customer statements are sent automatically and consistently, enhancing your overall customer experience.

2. Schedule Automated Statement Runs

To schedule automated statement runs in NetSuite, follow these steps:

  1. Create a customer statement template.
  2. Set up statement delivery preferences.
  3. Schedule the automated statement run.

To customize the automated statement runs, consider:

  • Adding your company logo and branding.
  • Including custom messages and notes.
  • Customizing the layout and design.

Automating customer statement sending in NetSuite offers several benefits:

  1. Saves time and effort.
  2. Improves customer communication and relationships.
  3. Increases efficiency and accuracy.
  4. Provides insight into customer accounts.

Consider automating statement runs in NetSuite to streamline your customer statement process and enhance business operations.

3. Customize Automated Statement Runs

To personalize automated statement runs in NetSuite, follow these steps:

  1. Create a customized statement template by incorporating your company logo and branding.
  2. Include personalized messages and notes to further personalize the statements for your customers.
  3. Customize the layout and design of the statements to align with your brand’s aesthetic.

By customizing the automated statement runs, you can ensure that the statements sent to your customers accurately reflect your brand identity and effectively convey crucial information.

What Are the Benefits of Sending Customer Statements in NetSuite?

Sending customer statements in NetSuite can greatly benefit your business in multiple ways. By utilizing this feature, you can save time and effort, improve customer communication and relationships, increase efficiency and accuracy, and gain valuable insight into your customer accounts. Let’s delve into each of these benefits and discover how they can positively impact your business operations.

1. Saves Time and Effort

Sending customer statements in NetSuite can save time and effort through the following steps:

  1. Create a customer statement template.
  2. Set up statement delivery preferences.
  3. Schedule the statement run.

To further optimize the process, consider customizing customer statements by adding your company logo and branding, including custom messages and notes, and customizing the layout and design.

You can send customer statements manually by either sending them to individual customers or sending them to multiple customers at once.

Automating customer statement sending in NetSuite involves setting up automated statement runs, scheduling them, and customizing the automated runs.

By sending customer statements in NetSuite, you can benefit from time and effort savings, improved customer communication and relationships, increased efficiency and accuracy, and gaining insight into customer accounts.

Consider implementing these steps to enhance your customer statement process and enjoy the benefits it brings.

2. Improves Customer Communication and Relationships

Sending customer statements in NetSuite is an effective way to improve communication and foster stronger relationships with customers. To enhance this communication and relationship-building process, follow these steps in NetSuite:

  1. Create personalized statements that include your company’s branding and logo.
  2. Incorporate custom messages and notes to add a personal touch to the statements.
  3. Customize the layout and design of the statements to align with your branding.

By following these steps, you can effectively communicate with customers and build stronger relationships.

3. Increases Efficiency and Accuracy

Sending customer statements through NetSuite is a highly efficient and accurate method of managing customer accounts. To achieve this, follow these steps:

  1. Set up automated statement runs to generate customer statements automatically.
  2. Schedule the automated statement runs to ensure they run at desired intervals.
  3. Customize automated statement runs by selecting the specific criteria for generating statements.

By implementing these practices, businesses can streamline the process of sending customer statements, resulting in improved efficiency. This allows for accurate and timely communication with customers regarding their accounts, ultimately strengthening customer relationships and ensuring precise financial records.

Incorporating these steps will optimize the process of sending customer statements, saving time and effort while also increasing efficiency and accuracy.

4. Provides Insight into Customer Accounts

Sending customer statements in NetSuite provides valuable insight into customer accounts, helping businesses stay organized and informed. Here are the steps to gain this insight:

  1. Create a customer statement template to customize the layout and design.
  2. Set up statement delivery preferences to determine how and when statements are sent.
  3. Schedule the statement run to automate the sending process.
  4. Customize customer statements by adding company logos, branding, custom messages, and notes.
  5. Send customer statements manually to individual customers or multiple customers at once.
  6. Automate customer statement sending by setting up automated statement runs, scheduling them, and customizing them as needed.

By sending customer statements, businesses can gain valuable insights into their customers’ accounts, improving communication, accuracy, efficiency, and customer relationships. This process also provides important information about customer accounts, helping businesses better understand their customers and their needs.

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