Knowledge management comparison

Process Street vs SupportPoint

Q: What is the difference between Process Street and SupportPoint?

SupportPoint delivers in context knowledge and help content. Process Street runs and enforces the workflows behind your SOPs and compliance programs.

Q: Can SupportPoint automate workflows or enforce SOPs?

No. It supports employee guidance. Process Street ensures tasks are completed and logged across your processes.

Q: Who should use Process Street?

Compliance, operations, and audit teams that need structured task execution and policy enforcement.

Q: Can I use both tools together?

Yes. Use SupportPoint to provide context based guidance. Use Process Street to automate the workflow and track task completion.

Q: Can I migrate SOPs into Process Street?

Yes. We help convert SOPs and documented procedures into structured, automated workflows with task tracking and audit trails.

Compare Process Street's Compliance Operations Platform to SupportPoint's knowledge management and performance support system. See why operations and compliance teams use Process Street to automate SOPs, enforce workflows, and stay audit ready with structured execution.

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AI powered compliance and workflow automation platform

SupportPoint in the context of Process Street vs SupportPoint comparison

Context aware performance support and knowledge platform for employee guidance and training

Execution by default

No code SOP and workflow automation

Audit tracking built in

Compare platforms

See how we stack up

Feature

Workflow automation

No code builder with tasks, logic, forms, approvals, integrations

Provides help content and guidance at point of need, no task automation

SOP enforcement

Cora AI agent tracks task execution and flags noncompliance

Delivers knowledge and instructions, does not track task completion

Document control

ISO compliant Docs with versioning, structured approvals, and workflow linkage

Delivers content snippets and guidance, not formal SOP documentation

Audit readiness

Logs task activity, policy steps, and approvals in real time

No task or process execution logs for audit purposes

Ease of use

Built for operations and compliance teams, no code required

Built for training and frontline support use cases

Best fit

SOP execution, audits, onboarding, vendor workflows

Employee guidance, just in time knowledge, help content delivery

Trusted by more than 3000 companies

SupportPoint shows how. Process Street ensures it gets done

Instructions are only half the story

SupportPoint provides in context guidance. Process Street ensures that your policies and procedures are followed, completed, and audit ready.

AI powered execution tracking

Cora enforces every step

Cora monitors real time task execution, flags missed steps, and enforces policy compliance. SupportPoint helps users know what to do. Process Street proves they did it.

SOPs that move with the business

Structured, versioned, enforced

Process Street Docs are tied directly to workflows that track completion and enforce compliance. SupportPoint surfaces instructions. Process Street automates the execution.

Built for task completion and compliance

From help to history

Use SupportPoint to show the steps. Use Process Street to ensure those steps are followed and logged every time.

Process Street at a glance

Automate SOPs. Enforce policy. Prove execution.

No code builder

Run and scale structured workflows without developers

AI compliance agent

Cora tracks execution and ensures policy alignment in real time

Audit readiness by default

Every task and decision is time stamped and linked to policy

Scales across teams

Use for onboarding, audits, SOP enforcement, vendor workflows, and more

Enterprise-grade security and compliance

Process Street is certified, secure, and compliant with industry standards.

Data protection & security

ISO27001 compliance

Process Street is ISO 27001 certified, confirming compliance with global standards and a strong commitment to protecting customer data through audited, continuously monitored security controls.

Data protection & security

SOC 2 Type II compliance

Process Street has passed a SOC 2 Type II audit, confirming that it meets various criteria for safeguarding customer data. An independent external auditor has verified the effectiveness of the controls implemented by Process Street.

Healthcare information privacy

HIPAA compliance

HIPAA, a federal law, safeguards patient health information. Process Street's robust security measures include the option for a Business Associate Agreement upon request, ensuring HIPAA compliance.

Data protection & security

AWS CIS compliance

The CIS AWS Foundations Benchmark provides security best practices for AWS environments. Process Street's compliance ensures a secure cloud infrastructure by following established guidelines for configuration and monitoring.

EU Data protection & privacy

GDPR compliance

The General Data Protection Regulation (GDPR) is an EU law designed to protect the privacy of individuals and businesses in the EU economic area. It establishes rules for how personal data is collected and handled. Read our GDPR statement

Data protection & privacy

CCPA compliance

The California Consumer Privacy Act (CCPA) gives California residents more control over their personal data, including rights to access, delete, and opt out of data sales. Process Street ensures compliance through transparent practices.

Security & privacy

Artificial intelligence

Your data is never used to train AI models. Any data read or created by a workflow is exclusive to that particular workflow instance and cannot be accessed otherwise, even from within the same organization.

Data sovereignty & infrastructure

Data residency & private cloud

Choose where your data is stored with support for US, UK, Canada, EU, and UAE regions. Customers can also opt for private cloud deployment in their own VPC for maximum control and security.

Frequently asked questions

Can't find the answer you need? Contact our support team.

What is the difference between Process Street and SupportPoint?

Can SupportPoint automate workflows or enforce SOPs?

Who should use Process Street?

Can I use both tools together?

Can I migrate SOPs into Process Street?

Support that's actually there for you

Need help? Our team is on it faster than you can say "workflow."

5 minutes

average response time

98% customer rating

average rating

Talk to a process expert

Process Street vs SupportPoint

See how we stack up

Trusted by more than 3000 companies

Instructions are only half the story

Cora enforces every step

Structured, versioned, enforced

From help to history

Process Street at a glance

No code builder

AI compliance agent

Audit readiness by default

Scales across teams

Enterprise-grade security and compliance

Frequently asked questions

Support that's actually there for you