Getting to the bottom of business-related problems and issues can be hard.
That’s why Sakichi Toyoda, the founder of Toyota Industries, created 5 Whys. It has since become an incredibly popular process, used by the entirety of Toyota and countless other thriving companies.
The best part is that the highly-repeatable 5 Whys process is simple.
You first state the issue/problem you’re facing, and then ask ‘why?’. Then, you ask ‘why?’ four more times, but each question of ‘why?’ is in response to the last answer you gave.
Toyoda found that ‘why?’ had to be asked 5 times before the root cause is found.