How to Make a Phone Call on Microsoft Teams Outside an Organization

Connect to external contacts effortlessly with Microsoft Teams! Here’s how:

  • Sign in to your account.
  • Go to the “Calls” tab on the left.
  • Choose the “Dial pad” icon and manually enter the number or select a contact from your address book.

Remember, these calls will be routed through a direct routing provider or Calling Plan. This ensures secure communication channels.

Pro tip: Use a headset or earphones with a built-in mic for improved call quality. This eliminates background noise and provides clear audio.

Now you’re ready to make phone calls outside of your organization. Stay connected and collaborate seamlessly with external contacts for smooth business communication.

Setting up Microsoft Teams for external calls

To set up Microsoft Teams for external calls, enable it in the admin center under “External access”. Then, customize calling policies under “Voice”. Assign the policy to users or groups that need external calling capabilities.

Microsoft Teams offers multiple options for external calling, such as audio conferencing, direct routing with a certified provider, or using Microsoft Phone System as part of Office 365 licensing.

Companies worldwide were thrilled when this feature was released, as it enabled them to connect with clients, partners, and customers outside their internal network. This feature has revolutionized business communication!

Step-by-step guide on how to make a phone call on Microsoft Teams outside organization

If you want to stay in touch with colleagues and partners outside your org, use Microsoft Teams to make a call! Here’s how:

  1. Open the Teams app.
  2. Go to the “Calls” tab on the left side.
  3. Select the Dial Pad icon at the bottom.
  4. Type the phone number, including the country code.
  5. Hit the green call button.

During calls, you can use features like muting/unmuting, screen sharing, and adding participants. These boost collaboration & productivity.

Fun fact: Microsoft Teams was first released in 2017 as part of Office 365. Now, it’s a popular communication platform used worldwide.

Troubleshooting common issues when making phone calls on Microsoft Teams outside organization

Sarah, a sales rep, was frustrated. She had phone call issues on Microsoft Teams outside her organization. She needed a solution! She followed a 6-step guide to troubleshoot.

  1. Verify network connectivity. Ensure a stable internet connection. Check if other apps work fine.
  2. Update Microsoft Teams app. Get the latest version. Bug fixes and performance improvements may help.
  3. Check permissions. Make sure you have necessary permissions to make calls. Contact IT admin if issues still exist.
  4. Review call settings. Double-check restrictions or external call blocks.
  5. Clear cache and temp files. This can fix corrupted data issues. Go to Settings, Privacy and select “Clear Cache”.
  6. Contact Microsoft Support. They can diagnose and troubleshoot.

Remember: software updates, strong internet connection, and proper call settings are essential for smooth communication via Microsoft Teams outside an organization.

Best practices for making phone calls on Microsoft Teams outside organization

The world is connected today and it’s key to know how to make phone calls on Microsoft Teams outside your organization for smooth communication. Here’re top practices to follow for a great experience:

  1. Make sure your internet connection is stable. Poor quality can be prevented with a fast and reliable connection.
  2. Confirm availability. Send a message to check if the person you want to contact is available on Teams, so you don’t waste time.
  3. Ensure you have the right permissions. Ask your organization’s IT department if you have any restrictions or issues.
  4. Test audio settings. Before the call, make sure your microphone and speakers are working. An audio test can save you from communication trouble.
  5. Respect time zones. If you’re contacting someone in a different time zone, be considerate of their hours. Don’t call in non-working hours or early mornings unless it’s urgent.
  6. Use features. Look into the features Microsoft Teams provides during phone calls, such as screen sharing or recording. Knowing them can improve communication.

These tips are specifically for phone calls on Teams outside your organization. Following them will ensure successful communication.

Pro Tip: A headset or earphones with a built-in microphone can give clearer audio quality for external calls on Microsoft Teams.


Microsoft Teams provides a handy way to make phone calls to people outside your organization. Just add the person’s number as a contact and start the call. You can also use a calling plan or direct routing.

When making a phone call, you can choose to have an audio-only or video call. This allows for effective communication with people outside the organization, like clients, partners, or suppliers.

Microsoft Teams even has features during the call such as screen and file sharing. This makes the communication better and real-time collaboration is possible.

For successful external calls on Microsoft Teams, make sure you have a good internet connection and necessary hardware like a mic and speakers. Also, get familiar with the interface and features of Microsoft Teams to take advantage of them.

Pro Tip: Set up call forwarding when you can’t answer calls from outside your organization. This ensures you won’t miss any important calls and will help your team communicate efficiently.

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