Process Street vs. Kissflow

Choosing the right business process management software is hard. With so many seemingly great options on the market, it can be difficult to know which one is the right choice for your unique needs.

And getting it right is essential because your operational efficiency depends on it. Businesses can no longer remain competitive without some form of software to help manage the day-to-day processes that keep things running smoothly.

So today, let’s compare two business process management tools: Process Street and Kissflow.

We’ll break down their features, their prices, features, security, pros and cons, and more, so you can find the right tool for your organization.

Executive Summary

Process Street Executive Summary

Process Street is a no-code project management, process, and compliance software that empowers organizations to make their workflows fun, fast, and faultless.

It streamlines workflows, standardizes procedures, and improves efficiency. Offering customizable and AI-powered checklists, project management and compliance-focused templates, and automation tools, it enables teams to collaborate seamlessly, track progress, and maintain consistency in their operations, driving productivity and effectiveness across organizations.

Kissflow Executive Summary

Kissflow is a cloud-based business process management software offering intuitive workflow automation. 

With it, users can design, deploy, and manage workflows without extensive coding. Pre-built templates cater to various processes like HR, finance, and project management, ensuring quick customization. Task management, collaboration features, and third-party integrations help enhance productivity and efficiency. 

Background of the Products

Process Street’s Background

Process Street was founded in 2013 and has grown to serve over 500,000 users who rely on it for their process management needs.

After all, that’s what it was made for. Born out of a necessity to simplify and streamline repetitive business and project tasks, Process Street revolutionizes business process management and compliance through intuitive checklists, automation, and collaboration features. Since its inception, Process Street has garnered recognition for its innovative approach to workflow optimization.

Kissflow’s Background

Kissflow is a product of OrangeScape Technologies Limited, a software company founded in 2003 in Chennai, India. 

Originally focused on developing cloud-based platform-as-a-service (PaaS) solutions, OrangeScape shifted its focus to BPM software in 2012. This shift led to the development of Kissflow. Since its launch, Kissflow has gained popularity for its customizable workflow templates and robust features, becoming a significant player in the BPM software market.

Core Features and Capabilities

Process Street’s Core Features

• Project organization: Create projects to group related tasks together and maintain clarity and organization
• Checklist templates: Utilizes pre-designed checklist templates for various business processes, from employee onboarding to content creation.
• Customizable workflows: Designs tailored workflows to suit your specific business needs, with drag-and-drop simplicity.
• Task assignments: Assigns tasks to team members, complete with deadlines and responsibilities.
• Task approvals: Implements approval processes within workflows to ensure quality control and compliance.
• Conditional logic: Creates dynamic workflows that adapt based on previous responses or conditions.
• Form fields: Incorporates customizable form fields within checklists to gather specific information or data.
• File uploads: Allows users to upload files or documents directly into checklist items for reference or verification.
• Role-based permissions: Assigns different levels of access and permissions to team members based on their roles.
• Task due dates: Sets deadlines for tasks and receive reminders to ensure timely completion.
• Task dependencies: Establishes task dependencies to ensure that certain tasks can only be completed once others are finished.
• Audit trails: Keeps track of all actions taken within checklists for compliance and auditing purposes.
• Training and onboarding: Streamlines employee training processes with structured workflows and documentation.
• Customer support: Accesses comprehensive customer support resources, including documentation, tutorials, and dedicated assistance channels.

Kissflow’s Core Features

• App builder: Offers no and low-code tools to help companies build fully functional enterprise apps.
• Boards: Utilizes Kanban-style boards in multiple layouts to provide organizations with more flexibility.
• Form builder: Creates forms quickly and easily with a drag and drop interface that can be used in any part of a workflow.
• Process builder: Builds processes through no-code automation that are dynamic and fully customizable.
• Governance: Allows for admins to monitor apps, user activity, audit logs, and role-based access.
• External portals: Users can open their apps to external users while maintaining secure access.
• Decision tables: Logs and organizes data into tables to allow for easier, more informed decision-making.
• Data security: Implements robust security measures to protect sensitive data.
• Single sign-on (SSO): Enables users to log in with their existing credentials for seamless access.
• APIs for integration: Offers APIs for deeper integration with other systems and applications.
• Automated reminders: Sends automated reminders for pending tasks and deadlines.

User Interface and Ease of Use

Process Street’s UI & UX

Process Street’s UI is simple and straightforward. Because it’s no-code, users don’t need any tech knowledge to get their workflows set up, it’s WYSIWYG (What You See Is What You Get).

Clean and attractive, the interface takes very little time to learn. And with training materials available, Process Street has done everything in its power to make its software accessible to everyone.

Kissflow’s UI & UX

Kissflow’s UI presents a sleek and intuitive design, prioritizing simplicity and functionality. 

It’s user-friendly, with a drag-and-drop interface for workflow creation, customizable templates, and seamlessly integrated collaborative tools that make navigating tasks and approvals easy. 

Integration & Compatibility

Process Street’s Integration & Compatibility

Process Street offers a wealth of third-party integrations that enable its users to get the most out of the software by giving them the ability to use it in conjunction with other popular tools, including but not limited to:

• Slack
• Zapier
• DocuSign
• Trello
• Dropbox
• Google Drive
• Mailchimp
• Salesforce
• Asana
• Microsoft Teams
• Shopify
• Calendly
• HubSpot
• QuickBooks
• Freshdesk

Kissflow’s Integration & Compatibility

Kisslfow offers a number of third-party integrations, including:

• Google Docs
• Slack
• Asana
• Dropbox
• DocuSign
• Zapier
• HubSpot
• IBM Cloud
• Oracle CRM
• Salesforce 

Customization & Scalability

Process Street’s Customization & Scalability

Process Street provides robust customization features, enabling users to tailor templates, tasks, and forms to match their unique workflows. 

With customizable branding options, users can maintain consistency with corporate identity. Conditional logic and custom fields enhance adaptability, ensuring processes align precisely with business requirements for streamlined operations.

It also offers scalable solutions, accommodating the needs of businesses regardless of size. 

From small teams to large enterprises, Process Street seamlessly handles growing volumes of processes and tasks. With unlimited checklist creation and collaboration capabilities, it grows alongside businesses, ensuring efficiency and effectiveness at every stage of development.

Kissflow’s Customization & Scalability

Kissflow offers customization, allowing users to design workflows and create custom forms tailored to their needs. 

Its scalability facilitates growth through flexible deployment options and resource allocation. 

However, complex workflows may pose management challenges, and integration limitations could hinder customization efforts. 

Additionally, maintaining optimal performance while scaling up may require careful optimization. 

Security and Compliance

Process Street’s Security and Compliance

Process Street prioritizes the security of user data through various measures. It employs industry-standard encryption protocols to protect data both in transit and at rest. 

With role-based access controls and audit trails, it ensures granular control over user permissions and activity tracking. Regular security audits and compliance with industry standards like GDPR, SOC 2, and HIPAA attest to Process Street’s commitment to maintaining a secure environment for its users’ data. 

Kissflow’s Security and Compliance

Kissflow employs encryption protocols and secure authentication methods, protecting data in transit and at rest. 

The platform also enforces access controls and audit trails to monitor user activity and prevent unauthorized access. Moreover, Kissflow complies with industry regulations such as GDPR, HIPAA, and SOC 2, providing users with assurance regarding data privacy and integrity. 

Implementation & Onboarding

Process Street’s Implementation & Onboarding

Process Street offers comprehensive training and onboarding resources to help users maximize the platform’s potential. This includes extensive documentation, tutorials, and video guides covering various features and functionalities. 

Additionally, it offers personalized onboarding sessions and dedicated customer support to ensure users receive tailored assistance to quickly get started and effectively utilize Process Street for their business needs.

Kissflow’s Implementation & Onboarding

Kissflow offers comprehensive tutorials and customer support to assist users at every step of the implementation journey. 

Kissflow also provides personalized onboarding sessions with account managers to ensure a smooth transition and address any questions or concerns.

Support & Community

Process Street’s Support & Community

Process Street has all its bases covered when it comes to its support options for assisting users. These include chat and email support, a Facebook chat option, a community forum, video tutorials, and a collection of help articles that break down every feature and integration. 

Unfortunately, Process Street does not offer 24/7 live support. However, it does have 24/5 support (only unavailable over weekends), and when it is available, the team of enthusiastic support specialists is always happy to help.

Kissflow’s Support & Community

Kissflow’s support team provides timely assistance via email, live chat, and phone, resolving issues promptly and effectively. Kissflow also maintains a knowledge base comprising articles, tutorials, and FAQs to empower users with self-service resources. 

Additionally, the platform also hosts webinars, user forums, and community events, facilitating knowledge sharing and networking among users.

Pricing & Total Cost of Ownership

Process Street’s Pricing

Process Street is a subscription-based service with different pricing tiers, which you can find information about on the pricing page.

Kissflow’s Pricing

Kissflow is also subscription-based. Find up-to-date pricing info on the pricing page.

Pros & Cons

Process Street’s Pros & Cons

Pros:

• Massive library of customizable templates.
• Dedicated project management features.
• Compliance management.
• AI-generated workflows.
• Real-time collaboration features.
• Scalable for businesses of any size.
• Offers secure data handling and storage.
• It has a mobile application.
• Great for employee onboarding.
• It has excellent analytics features.

Cons:

• The Startup pricing tier is a bit expensive and has limited features.

Kissflow’s Pros & Cons

Pros:

• Managing tasks is simple.
• Users can build enterprise apps.
• The form builder is powerful.
• The learning curve is relatively low.

Cons:

• There is no free trial or free plan.
• There is no mobile version.
• Users have complained about a lack of flexibility in the UI.
• There is limited support for API.

Case Studies or Customer Testimonials

Process Street’s Case Studies

• Salesforce uses Process Street for its client onboarding.
• This entrepreneur uses Process Street to make customized workflows for property management companies.
• Process Street helped Leverage increase its own efficiency and that of its clients.

Kissflow’s Case Studies

• Motorola Solutions built a tech ecosystem without an IT department.

Conclusion & Recommendations

Conclusion: Process Street

Process Street is a robust, easy to use, and dedicated business process and project management software. 

Though a bit pricey for small businesses with a very limited budget, it works for organizations across industries and makes process management simple and worry-free. It’s highly customizable and offers a lot of scalability for growing businesses.

Best of all, it has an incredible team of support specialists who are always ready and enthusiastic to help.

Conclusion: Kissflow

Kissflow is a great platform for building processes. Though it’s not as flexible as other similar tools and is on the more expensive side, it does a good job of streamlining business operations.

Its excellent team of support specialists can help users with just about any problem they may face. However, its library of customizable templates allows users to work as independently as possible.

Additional Resources to Help You Make a Decision

Additional Process Street resources

• Process AI
• Request demo
• Blog
• Free templates
• Ebook: The Complete Guide to Business Process Management
• The Employee Onboarding Podcast
• Community page
• Help center

Additional Kissflow resources

• Templates
• Kissflow ebooks
• App store
• Demo request