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How to Respond to Yelp Reviews Process Checklist

How to Respond to Yelp Reviews Process Checklist

Use this template to respond to customer reviews on Yelp.
1
Introduction to How to Respond to Yelp Reviews:
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Enter checklist details
3
Decide if you want to respond publicly or privately
4
Confirm review type
5
Analyze and Respond to the Review:
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Establish how to respond to the positive review
7
Respond to the customer and add value
8
Respond to the customer
9
Select which reviewer type you are dealing with
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Establish how to respond to the unhappy customer
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Give a solution to the unhappy customer
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Supply the correct information to the unhappy customer
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Respond to the misguided customer
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Establish how to respond to the rager
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Supply the correct information to the rager
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Escalate the rager
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Escalate the faker
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Make sure the review is recorded
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Share the Review:
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Share with the company
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Establish if the review should be shared on social media
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Confirm if the review should be shared
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Email department
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Follow Up:
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Confirm if a follow-up customer message is needed
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Send follow up message
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Sources:
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