The most intelligent way to oversee a customer’s experience with your business is to utilize a customer journey map template. Modern companies understand the benefits of journey mapping: Esteban Kolsky's research found that 34% of companies are now implementing customer journey maps.
By using this customer journey map in Process Street, the map itself appears in a concise, step-by-step checklist form — something which visual journey maps such as charts do not offer. Going step-by-step, stage-by-stage, and phase-by-phase, you can follow the process down to the minute detail.
Are you ready to create a fun, fast, and faultless customer journey map?
It’s time for discovery.