Avon Healthcare Slashed Admin Delays by 30%

In healthcare, every delay has consequences. When processes break down, patients wait, clinicians burn out, and treatments stall. Globally, nearly 25% of a clinician’s workday is swallowed by admin, not care. And 30–40% of treatment delays can be traced back to outdated, manual workflows. Avon Healthcare Limited, a leading health maintenance organization in Nigeria, faced these same bottlenecks until they adopted Process Street. “Implementing Process Street has been transformative for our workflow management,” said Dr. Adeyemi Adeyinka, Group Head of Medical Services. “It streamlined our processes, ensured consistency across departments, and gave us real-time visibility into operations.”

The Challenge: Manual Overload, Operational Blind Spots

Like many healthcare orgs, Avon relied on processes that were heavily manual and error-prone. Teams were duplicating efforts. Inter-departmental handoffs got lost in translation. And critical healthcare workflows, from approvals to reporting, moved at the speed of whoever was free to chase them down. These issues aren’t unique. Globally:

• 30–40% of delays in patient care are caused by manual, inefficient workflows.
• 45% of patients awaiting home medical equipment face delays due to outdated, paper-based coordination.
• And automation delivers 20–30% productivity gains and up to 30% cost savings for healthcare orgs embracing it.

The Fix: Standardized Workflows, Automated Clarity

Avon adopted Process Street to:

• Create dynamic checklists for every department
• Introduce conditional logic to eliminate back-and-forths
• Integrate their existing systems into a single source of truth for operations
• Replace ad hoc processes with consistent, audit-ready workflows

What Process Street feature has helped Avon the most?

“The conditional logic feature allows our workflows to adapt seamlessly to different scenarios, reducing the need for constant manual oversight.”

Adeyinka Adeyemi Group Head of Medical Services Avon HMO

The Results

1. Adaptable workflows that respond to real-world complexity
2. Fewer manual errors and reduced administrative burden
3. Faster coordination across medical and ops teams

“We’ve experienced a significant increase in productivity and a noticeable improvement in team collaboration. Process Street made our workflows faster, clearer, and more accountable.”

The Bigger Picture

Healthcare doesn’t have time for inefficiency. Every redundant step is a risk. Every manual delay is a missed opportunity to treat faster, better, safer. As more health organizations turn to automation to unburden teams and accelerate care, one thing is clear: You don’t fix healthcare by working harder. You fix it by fixing the process.

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