RMA that streamlines returns and proves compliance

Q: What is RMA software?

It's a platform that manages return merchandise authorization processes from intake through resolution with automation, tracking, and auditability.

Q: How does Process Street improve the RMA process?

We standardize return steps, automate routing, and track every action with oversight from Cora.

Q: Can we track returns by SKU or channel?

Yes. Use workflow logic and filters to track RMA performance by product, location, or channel.

Q: Can customers or partners submit requests?

Absolutely. Use public forms or integrations to launch RMA workflows from external submissions.

Q: Does this help with compliance or audit requests?

Yes. Logs capture every step, comment, and approval for full traceability and proof.

Q: How quickly can we go live?

Most teams launch in under a week using our no-code builder, templates, and onboarding support.

Standardize returns, enforce policies, and track every step with Cora, your AI-powered RMA control engine.

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RMA that streamlines returns and proves compliance

Trusted by more than 3000 companies

What's your biggest RMA process challenge?

Use structured workflows to standardize RMA intake, approvals, and fulfillment.

Chat with an expert

Return management shouldn't rely on spreadsheets and manual follow-up.
Without structured workflows and audit-ready logs, returns slip through the cracks and customer trust erodes.

Process Street's RMA platform gives teams a clear, automated workflow to manage returns from start to finish, with Cora ensuring every step is tracked, compliant, and on time.

Standardize the return process

Create step-by-step workflows for intake, inspection, approval, and resolution.

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Route requests by policy or SKU

Use logic to route RMA cases based on product, customer type, warranty status, or geography.

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Track every RMA in real time

See request status, task completion, and blockers from one dashboard.

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Maintain audit-ready logs

Store time-stamped records of inspections, approvals, replacements, and communications.

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Meet Cora,
your AI compliance partner

Cora is your intelligent RMA controller. Built into Process Street, Cora ensures every return follows policy and gets documented.

Launches RMA workflows automatically From form submissions, CRM events, or system triggers
Flags exceptions and delays Identifies overdue inspections, missing approvals, or policy violations
Enforces SOPs Makes sure every return follows warranty, refund, or replacement guidelines
Generates audit logs instantly Export RMA histories for QA, legal, or customer reviews

Cora reduces return chaos
and ensures full traceability.

Discover how Cora works

Customize by product line or channel

Tailor workflows for direct, distributor, or ecommerce returns with flexible logic.

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Assign roles by function

Route approvals and inspections to the right team, whether it's QA, fulfillment, or customer support.

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Attach supporting documents

Upload photos, receipts, and inspection results directly into the workflow.

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Track KPIs and resolution metrics

Monitor return rates, turnaround times, and first-pass resolution percentages.

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Operations, customer service, and logistics teams use Process Street's RMA platform to manage efficient, trackable return programs:

Warranty return workflows

Automate return approval and inspection for in-warranty products with condition checks.

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Out-of-policy escalations

Route edge cases to the right approvers with documented notes and time-stamped logs.

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Ecommerce or retail returns

Process customer returns across channels with standardized workflows and live tracking.

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QA and inspection documentation

Capture condition assessments and approval decisions with attached evidence.

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Replacement or refund fulfillment

Track actions taken, from inventory updates to finance handoffs and customer communication.

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RMA analysis and reporting

Track high-return SKUs, root causes, and process bottlenecks to drive product or policy improvements.

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Frequently asked questions

Can't find the answer you need? Contact our support team.

What is RMA software?

How does Process Street improve the RMA process?

Can we track returns by SKU or channel?

Can customers or partners submit requests?

Does this help with compliance or audit requests?

How quickly can we go live?

Trusted by 3000+ companies

From electronics to manufacturing and ecommerce, Process Street
helps teams manage returns with speed, clarity, and control.

Data protection & security

ISO27001 compliance

Process Street is ISO 27001 certified, confirming compliance with global standards and a strong commitment to protecting customer data through audited, continuously monitored security controls.

Data protection & security

SOC 2 Type II compliance

Process Street has passed a SOC 2 Type II audit, confirming that it meets various criteria for safeguarding customer data. An independent external auditor has verified the effectiveness of the controls implemented by Process Street.

Healthcare information privacy

HIPAA compliance

HIPAA, a federal law, safeguards patient health information. Process Street's robust security measures include the option for a Business Associate Agreement upon request, ensuring HIPAA compliance.

Data protection & security

AWS CIS compliance

The CIS AWS Foundations Benchmark provides security best practices for AWS environments. Process Street's compliance ensures a secure cloud infrastructure by following established guidelines for configuration and monitoring.

EU Data protection & privacy

GDPR compliance

The General Data Protection Regulation (GDPR) is an EU law designed to protect the privacy of individuals and businesses in the EU economic area. It establishes rules for how personal data is collected and handled. Read our GDPR statement

Data protection & privacy

CCPA compliance

The California Consumer Privacy Act (CCPA) gives California residents more control over their personal data, including rights to access, delete, and opt out of data sales. Process Street ensures compliance through transparent practices.

Security & privacy

Artificial intelligence

Your data is never used to train AI models. Any data read or created by a workflow is exclusive to that particular workflow instance and cannot be accessed otherwise, even from within the same organization.

Data sovereignty & infrastructure

Data residency & private cloud

Choose where your data is stored with support for US, UK, Canada, EU, and UAE regions. Customers can also opt for private cloud deployment in their own VPC for maximum control and security.

Backed by happy clients

With Process Street we've been able to bring documentation to life… allowing us to adapt processes quickly, improve governance and achieve consistent results