Calderys’ Blueprint for Faster, Smarter Global SAP Workflows

Calderys, a global leader in high-temperature refractory solutions, supplies critical materials to industries like steel, cement, and petrochemicals. With operations across Europe, the Americas, and Asia—including the UAE—the company supports extreme industrial environments with tailored, high-performance products.

But as Calderys expanded globally, managing workflows across continents became slow, siloed, and manual. Teams re-entered data across disconnected systems like SAP, leading to errors, delays, and duplicate work. Leadership struggled to track progress, identify bottlenecks, or get reliable reports. Visibility was limited. Accountability was unclear. Decisions were based on lagging, inconsistent data.

To fix this, Calderys needed a system to automate tasks, sync critical data between platforms like SAP and Salesforce, and give leadership real-time insight into performance to operate at scale.

Challenge: Disconnected Systems, Slow Reports & No Visibility

As Calderys expanded globally, managing operations across continents exposed several critical challenges:

1. Manual data re-entry across systems: Teams had to input the same data into tools like SAP daily, causing duplicate entries, version control issues, and delays.
2. No real-time visibility into key workflows: Leadership couldn’t track order fulfillment, onboarding, or issue resolution progress. Bottlenecks went unnoticed until customers flagged problems.
3. Siloed systems, slow reporting: Monthly reports required pulling data from multiple spreadsheets and platforms, slowing decisions on staffing, production, and customer response.
4. Unclear task ownership: Work was assigned informally, often over email, with no system for accountability. As a result, tasks slipped through the cracks.
5. Inefficient processes limited scalability: Calderys couldn’t scale core workflows, especially around customer and production operations, without automating repetitive tasks and connecting systems.

Solution: Automation, Integration & Instant Insights

To eliminate manual tasks and improve visibility, Calderys replaced its fragmented system with Process Street. By integrating SAP, Salesforce, Power BI, and Snowflake, they built a structured, automated process to manage order workflows, customer updates, and internal reporting across global teams.

Here’s how operations changed:

1. From duplicate data entry → synced systems

Before: Teams manually copied order and customer data into SAP daily, slowing operations and increasing errors.
After: SAP integration automatically pulled relevant data from Process Street, cutting admin hours and eliminating redundancy.

2. Scattered task tracking → centralized workflow visibility

Before: Teams used spreadsheets and email threads to monitor progress, making it hard to know who was doing what, and when.
After: Real-time dashboards replaced those tools, showing task status, blockers, and overdue work in one place.

3. From disjointed reporting → on-demand insights

Before: Reporting meant hunting down data from different systems, reconciling inconsistencies, and building reports by hand.
After: Power BI and Snowflake integrations delivered real-time, tailored reports so leadership could spot issues early and make faster decisions.

4. From unassigned tasks → automated assignments

Before: No clear ownership, causing delays and accountability gaps.
After: Dynamic due dates, conditional logic, and automated task assignments kept things moving.

Results: Faster, Smarter, More Scalable Operations

1. No more duplicate work: Integrating SAP eliminated manual data entry, saving admin time and reducing input errors across teams.
2. Faster, more confident decisions: Real-time reports from Power BI and Snowflake gave leadership instant access to key metrics—no delays, no second-guessing.
3. Full visibility into task progress and performance: Dashboards replaced spreadsheets and email threads, allowing managers to monitor workflows, spot bottlenecks, and keep teams accountable.
4. Expansion-ready workflows: After successful implementation in the UAE, Calderys began rolling out Process Street globally to unify operations across Europe, the Americas, and Asia.

Calderys didn’t just “automate workflows.” They connected critical systems, centralized task management, and equipped teams with real-time insights. What started as a fix for inefficiencies in one region is now a standardized, scalable system supporting their global operations.