There may be a time when you need to delete your account with us, or perhaps you want to pause or cancel your subscription.
Please ensure that you have the billing email of the account in question, so that our customer success team can help you as efficiently as possible.
Users: In order to request account deletion, or to cancel a subscription you must be an Administrator.
If you aren’t the administrator, you can find out who is, by logging into your account and accessing your members and guests page.
Delete an account
If you decide to delete your account, then this action also deletes all of your templates and checklists from your organization.
Cancel a paid subscription
If you prefer, you can cancel your subscription instead of deleting all your data.
When you cancel your subscription, all your templates and checklists will still be there, should you decide you want to start a new subscription with us in the future.
This effectively means that you can pause your subscription and come back at any time.
Cancel a free subscription or a trial account
Please contact our customer support team in order to cancel a free plan, or a trial account.