If you’ve canceled your Process Street subscription but still received a charge, it may be due to a billing error from our payment processor or the cancellation timing concerning your billing cycle.
We’re here to help and will work quickly to resolve any unexpected charges.
Common Reasons You May Still See a Charge
- Cancellation occurred after your billing date
If you canceled your subscription after a new billing period started, your account may have already been charged.
- Multiple organizations
If you’re part of more than one Process Street organization, you may still be subscribed and billed under a different one.
- Payment processor error
On rare occasions, third-party billing systems may process a charge even after cancellation.
What to Do
- Don’t worry — we’ll help fix it.
- Contact our Support team as soon as possible:
- In-app: Click the Help button in the bottom-right corner and select Contact Support
- Email: [email protected]
Provide:
- The email associated with your account
- The last 4 digits of the card (if applicable)
- The date and amount of the charge
We’ll investigate and resolve the issue promptly.
