Help center      Common Questions  
How Do I Delete My Account or Cancel My Subscription?

How Do I Delete My Account or Cancel My Subscription?

Updated June 21, 2023

There may be a time when you need to delete your account with us, or perhaps you want to pause or cancel your subscription.

Please ensure that you have the billing email of the account in question so that our support team can help you as efficiently as possible.

Users: In order to request account deletion, or to cancel a subscription you must be an Administrator.

If you aren’t the administrator, you can find out who is, by logging into your account and accessing your members and guests page.

Delete an account

If you decide to delete your account, then this action also deletes all of your workflows and workflow runs from your organization.

Please contact our support team in order to delete your account. We will delete your account in accordance with GDPR regulations.

Cancel a paid subscription

If you prefer, you can cancel your subscription instead of deleting all your data.

To cancel a paid subscription plan, log in to your Process Street account and head to your billing page. You will see a “Cancel subscription” link at the bottom of the page, as shown below.

cancel subscription

When you cancel your subscription, all your workflows and workflow runs will still be there, should you decide you want to start a new subscription in the future.

This effectively means that you can pause your subscription and come back at any time.

Cancel a trial account

Please contact our support team in order to cancel a trial account.

Note: If you have multiple organizations, you would have to cancel each organization separately.

Discover Process Street

Use Process Street to make your team processes fun, fast and faultless. We'll help you transform your team's static checklists into powerful interactive workflows!

Learn more about Process Street

YouTube videos
Deep dive into Process Street with our YouTube video series.
Join a webinar
Effectively record, replicate, and replace your workflow!
See latest releases
Catch up on the latest releases and enhancements.
Join the community
Share with others about how you are using the app day to day.

Take control of your workflows today.