9 Best IT Glue Alternatives for MSP IT Documentation

The best IT Glue alternatives for MSP IT documentation are specialist documentation platforms, password systems, knowledge bases, discovery tools, and governed workflow platforms that solve different parts of the managed-service documentation problem.

IT Glue is a cloud platform for MSPs that need structured client documentation, credentials, assets, relationships, and integrations in one place. Teams compare alternatives when they want a different contract model, deployment option, credential workflow, discovery depth, RMM alignment, or a way to connect approved documentation to repeatable execution.

Use the table first, then test migration quality, permissions, search, credential handling, hosting responsibility, and the PSA or RMM integrations your technicians use every day. Avoid choosing from an old price list. Packaging changes, while operating fit and migration effort last.

IT Glue alternatives compared

Tool	Best for	Hosting	Built-in password management	PSA / RMM integration
Hudu	Closest like-for-like IT Glue replacement	Cloud or self-hosted	Yes	Broad (ConnectWise, Autotask, NinjaOne, Syncro)
ITFlow	Small MSPs wanting free and self-hosted	Self-hosted only	Yes	Limited, API-first
N-able Passportal	Credential-first MSP operations	Cloud	Yes	Strong inside the N-able stack
NinjaOne	Consolidating docs into RMM	Cloud	Yes, via credential store	Native, it is the RMM
IT Portal	Budget-conscious teams needing on-prem	Cloud or self-hosted	Yes	ConnectWise, Autotask
Docusnap	Automated network discovery and diagrams	Cloud or on-premises	Yes	Discovery/CMDB-led
Confluence	Internal knowledge, not client documentation	Cloud or data center	No, needs a separate vault	Via marketplace apps
DokuWiki	Free, plain-text, fully DIY	Self-hosted	No	None out of the box
Process Street	Governed procedures and recurring execution	Cloud	No, use a specialist vault	Direct integrations to 5,000+ systems

1. Hudu

Hudu is the alternative most MSPs land on, because it is the closest thing to a like-for-like replacement. It covers flexible documentation, asset and relationship tracking, password management, process templates, and expiration tracking, and it offers both cloud and self-hosted deployment. What MSPs consistently point to:

• Structured asset types you define yourself, rather than a fixed schema
• Password vault with sharing and audit trails included, not bolted on
• Self-hosting for teams with data residency or compliance requirements
• Integrations across ConnectWise, Autotask, NinjaOne, Syncro, and Datto
• No contract required on current published plans

The trade-off is maturity in the deep edges: IT Glue still has more third-party integrations and a larger MSP ecosystem around it. Best for: MSPs who want everything IT Glue does, on friendlier terms.

2. ITFlow

ITFlow is free, open source, and self-hosted, and it is modelled closely on the IT Glue experience. It adds lightweight ticketing, invoicing, and asset management, which makes it interesting for very small MSPs that want a single system rather than a documentation tool plus a PSA.

• Client documentation, assets, credentials, and licenses
• Built-in ticketing and billing
• Full control of your own data
• No license cost at any seat count

You own the hosting, patching, backups, and security posture. That is real work, and it is the reason larger MSPs pass on it. Best for: small teams with in-house Linux skills and a hard budget ceiling.

3. N-able Passportal

N-able Passportal is a privileged access and credential management product with documentation layered on top, which is the reverse of how IT Glue is built. If your actual pain is password rotation, Active Directory sync, and proving who accessed what, this is the strongest option here.

• Automated credential rotation and AD sync
• Granular access control and access auditing
• Client-facing document portal
• Tight fit with the wider N-able RMM stack

As a knowledge base it is thinner than IT Glue or Hudu. Teams often run it alongside a documentation tool rather than instead of one. Best for: credential-first MSPs, especially existing N-able customers.

4. NinjaOne

NinjaOne approaches the problem from the other direction: documentation and a credential store live inside the RMM, next to the endpoints they describe. For MSPs tired of maintaining a separate documentation silo that drifts out of date, that consolidation is the whole pitch.

• Documentation attached directly to devices and organizations
• Automatic asset data from the RMM agent, so inventory does not rot
• Credential storage with role-based access
• One vendor, one bill, one login

It is not a best-in-class knowledge base, and adopting it usually means adopting the RMM too. Best for: MSPs consolidating their stack around one platform.

5. IT Portal

IT Portal (previously SI Portal) remains one of the cheaper specialist tools, and it still offers both a cloud and a self-hosted deployment, which matters for MSPs with on-premise compliance requirements.

• Documents, licenses, passwords, contacts, diagrams, and network information in one index
• Secure client sharing
• Cloud or on-premise
• Mobile access
• ConnectWise and Autotask integrations

The interface is dated next to Hudu, and the ecosystem is much smaller. Best for: price-sensitive teams that need an on-premise option.

6. Docusnap

Docusnap is an IT documentation tool built around automated, agentless network discovery and diagramming. It answers a different question than IT Glue: not “where is the runbook” but “what is actually on this network”.

• Agentless automated inventory
• Network diagrams, reports, and permission analysis
• On-premises Docusnap Server or cloud-based Docusnap365
• Encrypted password storage and an isolated credential vault

It remains discovery and CMDB-led rather than PSA-led, so many MSPs pair it with a client knowledge or service platform instead of treating it as a complete like-for-like replacement. Best for: discovery, diagramming, infrastructure audits, and teams that need flexible deployment.

7. Confluence

Confluence is an excellent general knowledge base and a poor MSP documentation tool. It has no native concept of a client, no asset relationships, and no credential vault, so recreating IT Glue in it means stacking marketplace apps and maintaining your own structure forever.

• Excellent editing, search, and permissions
• Large app marketplace
• Cloud or Data Center deployment
• Cheap at small team sizes

Use it for your internal documentation and something purpose-built for client documentation. Best for: internal team knowledge, not multi-tenant MSP documentation.

8. DokuWiki

DokuWiki is a free, open source, flat-file wiki with no database requirement. It is genuinely durable technology, and plenty of IT teams have run one for a decade.

• Free and open source
• Plain-text storage, trivially backed up and version controlled
• Large community plugin library
• Self-hosted, so your data stays yours

There is no inventory, no automation, no reporting, and no client portal. Everything beyond text is your build. Best for: DIY teams who want plain text and full control.

9. Process Street

Process Street is a single Compliance Operations Platform. Its Docs and Ops capability areas, plus built-in AI, connect governed procedures to recurring workflows with owners, due dates, approvals, evidence, and audit history.

• Governed document approval and version control
• Recurring workflows with assignments, due dates, and conditional logic
• Approvals, evidence collection, and audit history
• Direct, universal integrations to 5,000+ systems, with an AI agent that builds new connections on the fly

Process Street is not a password vault, RMM, PSA, or automated asset-discovery database. It fits beside those systems as the control and execution layer. An SSL certificate record, for example, becomes more useful when the right person is assigned before expiry, the renewal steps are followed, approval is captured, and evidence is retained. A documented event can trigger an SSL certificate renewal workflow instead of remaining a passive note. Teams comparing knowledge management tools should choose Process Street when the core problem is not just storing the runbook, but making sure the work gets done and can be proved. Best for: governed IT procedures connected to recurring execution.

Which IT Glue alternative should you choose?

Match the tool to the actual pain:

• Direct IT Glue replacement: Hudu.
• Free, self-hosted MSP platform: ITFlow, if you can own hosting and security.
• Credentials and access auditing: N-able Passportal.
• Documentation inside the RMM: NinjaOne.
• Automated discovery and network truth: Docusnap.
• Cloud or on-premises MSP documentation: IT Portal.
• Governed procedures that must execute and leave evidence: Process Street.

Documentation tools store knowledge; they do not necessarily execute it. The gap many MSPs feel is not “we have no documentation” but “our documentation is not what anyone actually follows.” Process Street pairs with the specialist systems above when a runbook must assign owners, enforce approvals, collect evidence, and prove completion. The documentation platform holds client and technical truth, while Process Street runs the controlled work.

Frequently asked questions

Further reading:

• 12 Documented IT Processes for MSPs
• SharePoint vs. Confluence: the best intranet software?
• 7 SharePoint Alternatives that Actually Get the Job Done