Salesforce data security is the combination of resilient cloud infrastructure, layered technical controls, transparent service monitoring, and customer-side administration that protects information stored in Salesforce. Salesforce built that model over many years of scaling and operational change. The “Fort Knox” comparison is useful only when it describes defense in depth: no single wall, lock, or encryption control carries the whole burden.

Salesforce secures the platform and its underlying cloud services, while each customer controls users, permissions, connected apps, integrations, and day-to-day data handling. Understanding that shared responsibility boundary is essential for evaluating the Salesforce security model and using it safely.

Continue Reading

Backing up an external hard drive to Google Drive means copying selected folders into cloud storage so you can reach them from another device and recover them if the drive fails. It gives you an offsite copy, but sync alone is not a complete backup strategy.

I used to have three external hard drives. I replaced external hard drives with a cloud-first setup because my data was everywhere: I had different data on two different computers, three external drives, and none of my drives was large enough to hold everything. Moving the right files to Google Drive helped me simplify that setup without filling the small internal drive on my MacBook Air.

Enterprise mobility management (EMM) is the combination of technology, policies, and operating processes used to secure and manage mobile devices, applications, identities, and business data. It covers company-owned and employee-owned phones and tablets throughout their lifecycle, from enrollment and access through incident response and retirement.

EMM makes mobile work possible without treating every device as trusted by default. A practical program combines device management, app and data protection, identity controls, employee privacy, documented exceptions, and evidence that controls actually ran. This guide explains how EMM relates to MDM, MAM, BYOD, and unified endpoint management, then shows how to implement it without creating unnecessary friction.

The best IT Glue alternatives for MSP IT documentation are specialist documentation platforms, password systems, knowledge bases, discovery tools, and governed workflow platforms that solve different parts of the managed-service documentation problem.

IT Glue is a cloud platform for MSPs that need structured client documentation, credentials, assets, relationships, and integrations in one place. Teams compare alternatives when they want a different contract model, deployment option, credential workflow, discovery depth, RMM alignment, or a way to connect approved documentation to repeatable execution.

IT security processes are repeatable procedures that protect systems, data, access, networks, and incident response. The best ones do not live in someone’s head or a one-off spreadsheet. They are assigned, run, documented, and reviewed.

This IT security checklist covers eight practical workflows your team can run in Process Street: privileged password management, daily network administration, network security audits, firewall audits, VPN configuration, Apache server setup, email server security, and penetration testing.

Strong IT service management runs on repeatable processes, not heroics. This guide gives you eight free ITIL process templates you can run in Process Street right away, covering everything from incident, problem, and change management through to continual service improvement, so your team handles IT work the same reliable way every time.

ITIL, the Information Technology Infrastructure Library, is the most widely used framework for IT service management. It organizes the practices that keep IT services aligned with the needs of the business, from logging an incident to reviewing a change after it ships, and it is the backbone of first-class IT service management in most enterprises and government agencies.

Continue Reading

Documented processes for IT, MSPs, and system administrators are not optional. Client infrastructure depends on details: server names, router configs, vendor obligations, patch windows, escalation paths, and the small handoffs that break when they live only in someone’s head.

This post gives you seven IT process templates you can adapt for your own team: naming conventions, Cisco router setup, supplier evaluation, contract negotiation, service calls, scheduled maintenance, and patch management. Use them as MSP SOP templates, sysadmin runbooks, or starting points for standardizing recurring IT work in Process Street.

Continue Reading

How do you set up your servers? You probably just know how to, like it is an instinct. But is it the absolute best way to do it? Are you leaving holes in your security, or forgetting to add users that desperately need access? This pack gives sysadmins Apache, Ubuntu, proxy, FTP, Samba, and Windows setup checklists they can run and adapt.

Or, look at it another way: if you are the only one who knows your server setup methods, how are you going to train your team? Processes are a solid basis for your business expansion because the question of how to do a task is answered automatically, clearly, and consistently every time.

Continue Reading

Linux server security starts with hardening the basics: patching packages, reducing exposed services, tightening SSH, enforcing sane account controls, and monitoring for suspicious changes.

This Linux server hardening checklist pairs hands-on sysadmin commands with current context for cloud and VPS environments where a small missed setting can become a production incident.

Continue Reading

IT processes are the recurring workflows that help teams avoid server failures and client headaches by keeping technical work from becoming guesswork. They cover the things teams cannot afford to improvise: inventory, backups, server setup, incident response, helpdesk escalation, access control, and audits.

When those workflows are documented and run in Process Street, the work is easier to assign, automate, review, and prove. That matters for uptime, client trust, and workflow automation compliance, because every skipped step in IT can turn into a security issue, a support backlog, or a client headache.

Continue Reading