How do you name a new server, export config data, or fix that one really annoying bug that keeps popping up every 2nd Thursday?
For prepared IT professionals, that information is stored in a runbook. A runbook is a set of standardized documents, references and procedures that explain common recurring IT tasks. Instead of figuring out the same problem time and time again, you can refer to your runbook for an optimal way to get the work done. What’s more, you can also delegate tasks and onboard employees more effectively if you have documentation to train them with.
Whenever you do a task, think of this quote:
“Will you remember how to do these things 6 months from now? I find myself having to re-invent a process from scratch if I haven’t done it in a few months (or sometimes just a few days!). Not only do I reinvent the process, I repeat all my old mistakes and learn from them again. What a waste of time.” — Tom Limoncelli, The Operations Report Card
In short, the less time wasted figuring out how to do a task, the better it’ll be for your business efficiency, productivity, and sanity.
If you’re a Systems Administrator or performing any kind of IT managed service, your daily tasks are often repetitive, complicated, and easy to forget.
Especially if you’re new to the role, things can quickly become overwhelmingly difficult to track & execute effectively. New employees have a library of techniques specific to your setup to learn, and it’s almost impossible to manually track each task in a way that’s easily accessible.
That’s why IT managed service teams worldwide use Process Street to manage & automate their daily workflows, for processes like:
Between you and me, I was hacked; by my best friend no less! Thankfully, it was just an irritating prank, but it served to teach me a lesson.
Despite my grandiose beliefs that I knew everything I needed to know about all things digital, I hadn’t the faintest idea about how to spot a fraudulent message from a legitimate one. And this kind of threat is one of the biggest risks businesses face today.
In 2005, 157 data breaches were reported in the U.S., with 66.9 million records exposed. From 2005-2014 there was a 500% increase in data breach frequency.
That number almost doubled in 3 years to 1,579 reported breaches in 2017.
Although data breaches have since declined (1,506 issues were reported in 2019), IBM’s 2020 Data Breach report filed a 12% rise in data breach costs over 5 years, increasing to ~$3.92 million per incident.
The growing number of breaches and associated costs seems to be consequential of continuously changing hacking methods and an expanding number of entry points (that comes from digitization).
Security audits allow organizations to set up tougher walls of safety, as an adaptive defense against data breach threats.
With this in mind, Process Street created this article as your ultimate security audit guide, with access to our free security audit checklists and processes.
Imagine if Google broke. That one day, it just stopped working.
I know it’s a scary thought…
In 2013, Google actually did break, although, only momentarily (for a whole 5 minutes to be exact). The outage affected all of its services, meaning Youtube, Gmail, Google search, Google Maps … everything stopped working.
Global web traffic plummeted by a whole 40% and the blip is estimated to have cost Google around $500,000.
If your product or service suddenly stops working as intended, then it’ll cost your organization a hefty sum, too.
That’s why, in this quick but informative Process Street post, you’ll learn all about test plan templates and how to use one yourself to ensure your product or service runs like a well-oiled machine. All-day, every day.
Alternatively, to jump to a specific section, click appropriate the link below:
The year is 2025. Over 465 exabytes of new data is generated each day. The global cybersecurity market is worth $241 billion. Your managed services provider is still using a process document dated March 2019, and you’re starting to regret not having gone with that ISO 27001 certified provider.
Hell, at this point you’re starting to think even an in-house ISMS (Information Security Management System) implementation would have been a better option.
But I’m getting ahead of myself; let’s return to the present. Is ISO 27001 all it’s cracked up to be? Whatever your stance on ISO, it’s undeniable that many companies see ISO 27001 as a badge of prestige, and using ISO 27001 to implement (and potentially certify) your ISMS may well be a good business decision for you.
In this article, we’ll take a look at the foremost standard for information security management – ISO 27001:2013, and investigate some best practices for implementing and auditing your own ISMS.
This is a guest post by Jack Warner. Jack is an accomplished cybersecurity expert with years of experience under his belt at TechWarn, a trusted digital agency to world-class cybersecurity companies. A passionate digital safety advocate himself, Jack frequently contributes to tech blogs and digital media sharing expert insights on topics such as whistleblowing and cybersecurity tools.
Why did you choose the browser you’re currently using?
If your answer is along the lines of “because everyone uses it“, you might want to rethink your choice.
Unfortunately, popularity is not inextricably linked to security. And in a world where cybercrime is ever more prevalent, privacy should be your utmost concern when you’re choosing a browser to surf the web. By 2021, online miscreants are expected to cause a whopping 6 billion dollars in damages. From a business perspective, you have no good reason to shoulder the risk that comes with a lack of sufficient browser security.
In this guest post for Process Street, I’ll discuss how different browsers fare at preserving your privacy and maintaining security, on top of providing ten tips to stop you and your team from falling victim to data breaches.
Read through the following sections to get clued up:
Information Technology Infrastructure Library (ITIL) is a framework that enables organizations (mostly enterprises and government agencies) to efficiently perform this process of leveraging data.
Of course, this is a very simple, reductionist way of putting it. The framework is incredibly complicated and how exactly it delivers such a powerful service is not easily understood.
Here is a more comprehensive definition:
“ITIL, or Information Technology Infrastructure Library, is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT related assets, accessibility, and resources that deliver value and benefits to customers. ITIL framework objectives include the delivery of valuable service offerings, as well as meeting customer needs, and achieving business goals of a given organization. Despite the individuality of each organization, ITIL provides guidelines for achieving these objectives and measuring success with KPIs.” – Jarod Greene, The Essential Guide to ITIL Framework and Processes
Thankfully, this vast framework can be simplified and broken down into 5 core stages, illustrated in the graphic below.
I highly recommend reading this article if you would like to learn more about what exactly the ITIL service lifecycle is, how each stage relates to one another, and for valuable information on how you can apply ITIL to your business.
The article you are reading could be considered a follow up to the post linked above, as it provides you with 8 free ITIL processes in the form of practical checklists that you can integrate into your business right away.
Each of the 5 stages contains a certain number of standardized processes and functions. Processes make up the majority and are the focus of this post.
In today’s business environment where managed services are constantly being outsourced, creating a concise, official document outlining the terms of an agreement between the client and service provider is critical to setting the foundations for a trustworthy and ultimately fruitful relationship.