BentoBox, now part of Clover, is a website, e-commerce, and marketing platform built for restaurants. Its mission is to empower restaurants to succeed in their mission of hospitality.
As thousands of restaurants used BentoBox to power websites, online ordering, gift cards, and other customer experiences, the BentoBox team used Process Street for repeatable operations such as customer onboarding and employee onboarding.
“Partnering with Process Street has ultimately enabled us to help our team move quicker, as well as create transparency with our customers; and the features that they’ve been adding since then have just kind of proved that it was the right choice.” – Chelsea Lynch, Customer Operations Team Manager, BentoBox
Why Process Street?
Before adopting Process Street, BentoBox used another management platform but found that it did not provide the core features the team needed.
The team wanted more transparency for customers and more automation internally. Better coordination would make operations run smoothly and create more meaningful touchpoints with customers.
“So that’s why we ultimately went with Process Street.” – Chelsea Lynch, Customer Operations Team Manager, BentoBox
BentoBox’s onboarding team used Process Street to manage:
- Customers;
- New projects;
- And new hire onboarding.
Running a structured workflow for each customer, project, and new hire, as well as their managers, helped employees cover every required step.
Using Process Street to scale business operations
“As we scale, Process Street has scaled with us.” – Chelsea Lynch, Customer Operations Team Manager, BentoBox
BentoBox uses Automations to work more efficiently
The addition of Automations was a major efficiency gain for BentoBox.
Automations move data between applications, reducing repetitive copying and pasting while helping teams avoid manual errors.
For BentoBox, that meant the team could build and run key processes in Process Street while moving work forward quickly across the rest of its technology stack. It also reduced tedious manual work and helped the team maintain smoother handoffs as operations expanded.
BentoBox highlights the importance of flexibility for business growth
“The biggest benefit is that [Process Street is] a very customizable platform, so we can adapt our processes really easily into the platform when things change.” – Chelsea Lynch, Customer Operations Team Manager, BentoBox
As a business grows, its day-to-day operations evolve. Teams need to adjust procedures without losing consistency or asking employees to relearn an entirely new operating model.
Process Street supports that flexibility by letting teams update a source workflow and apply the change to active workflow runs.
One example is the ability to publish workflow changes to active runs. Imagine that you have launched 500 runs of a client onboarding workflow, one for each customer. Every customer is working through the process, but one reaches out to point out a mistake in the workflow.
Would the team need to go through every one of those 500 workflow runs and correct the mistake for each customer? No. Process Street lets the team make a change to the source workflow and publish that update to all active workflow runs.
The correction only needs to be made once. Every customer can then continue through the current process, while the operations team avoids hundreds of repetitive edits and keeps execution consistent at scale.
Process Street helps you supercharge and scale your workflows
“I would definitely recommend reaching out to [Process Street] to do a free trial and seeing how your processes fit in. We did that before we signed up and felt super confident once we signed, that this was going to work for us.” – Chelsea Lynch, Customer Operations Team Manager, BentoBox
Process Street is one Compliance Operations Platform with Docs and Ops capability areas plus built-in AI. Teams can govern policies and procedures, turn them into assigned workflows, automate handoffs, and keep execution evidence connected in one product.
To explore Process Street, review the pricing options or book a demo.
“The experience working with the Process Street team has been really great.
They are always available to answer questions and they’re always willing to hop on a call to talk through issues.
That’s like my favorite part about the team.”
– Chelsea Lynch, Customer Operations Team Manager, BentoBox