You know the importance of having great customer support. As a young company, you take pride in this—it’s what separates you from industry giants. You’re able to give your customers the individualized attention in a fast turnaround time. You’re even able to have relationships with your customers, learning from them and customizing your product to meet their needs.

But at a certain point, your team has done too good a job. Customer satisfaction grows sky-high, your customer base begins to grow, as well as your product itself, offering more features and applications. This means tickets become innumerable and much more complicated. And that’s when plain email support just doesn’t cut it anymore.

Here’s everything you need to know to help you decide whether a switch is in order.

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I read an interesting post the other day by Salman Khan, founder of Khan Academy about how he has been training his son to have a “growth­ mindset”.

Here is a quote from the post:

Researchers have known for some time that the brain is like a muscle; that the more you use it, the more it grows. They’ve found that neural connections form and deepen most when we make mistakes doing difficult tasks rather than repeatedly having success with easy ones.

What this means is that our intelligence is not fixed, and the best way that we can grow our intelligence is to embrace tasks where we might struggle and fail.

However, not everyone realizes this. Dr. Carol Dweck of Stanford University has been studying people’s mindsets towards learning for decades. She has found that most people adhere to one of two mindsets: fixed or growth. Fixed mindsets mistakenly believe that people are either smart or not, that intelligence is fixed by genes. People with growth mindsets correctly believe that capability and intelligence can be grown through effort, struggle and failure. Dweck found that those with a fixed mindset tended to focus their effort on tasks where they had a high likelihood of success and avoided tasks where they may have had to struggle, which limited their learning. People with a growth mindset, however, embraced challenges, and understood that tenacity and effort could change their learning outcomes. As you can imagine, this correlated with the latter group more actively pushing themselves and growing intellectually.

In short someone with a growth mindset will embrace challenges and be willing to fail multiple times before reaching their goal, whereas someone with a fixed mindset will not even try.

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Today we’re excited to announce the release of Process Street’s new UI (UI or User Interface is a fancy way of saying “how the app looks and feels”).

If you’ve been in the app in the last day you would’ve seen we finished the last few screens of the new UI and the app now is completely converted over.

We’re going to be focusing on optimizing the look over the next few weeks as we get feedback from you, our users, on what you like and don’t like – in case that wasn’t clear, I’m encouraging you to talk to us : ) – [email protected]ss.st

Below are some of the key changes we made, but you really need to login yourself to experience it in all its glory.

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There are many things that Process Street, our process management platform, can be used for including onboarding new clients or launching a website. But an interesting use case that has cropped up recently is using Process Street for managing podcast releases.

Many podcast publishers run a checklist to help them manage the recording, publishing and promoting of each podcast episode. Checklists are a great tool to make sure things get done right, and since Process Street is the ultimate recurring checklist software, it only makes sense that podcasters would gravitate towards our platform.

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Love or hate Microsoft, if your company uses Outlook, you need it to check in with your team, communicate with customers, and coordinate events.

While it’s great to have your email and calendar automatically synced, you can’t rely on Outlook to automatically solve all your productivity woes. Instead, think of it as a platform you can customize and optimize to help simplify your workflow.

These add-ins let you set reminders, track whatever you send, and move important info to the right place sooner. They can even reduce the number of pointless emails you get.

Here are 16 Outlook add-ins, compiled by us here at Process Street, that will transform your inbox into an efficient machine.

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The Rise of Instagram

Instagram is the fastest growing social network. It has more users than Twitter and is an amazing tool for driving traffic and sales. Take a look at this guy who sold $4,000 worth of neckties in one day on Instagram.

Photo and Image Credit

Here are some more stats on the rise of Instagram from Search Engine Journal.

• Multi-platform use is on the rise: 52% of online adults now use two or more social media sites, a significant increase from 2013, when it stood at 42% of internet users.
• For the first time, more than half of all online adults 65 and older (56%) use Facebook. This represents 31% of all seniors.
• For the first time, roughly half of internet-using young adults ages 18-29 (53%) use Instagram. And half 0f all Instagram users (49%) use the site daily.
• For the first time, the share of internet users with college educations using LinkedIn reached 50%.
• Women dominate Pinterest: 42% of online women now use the platform, compared with 13% of online men.

If you’re hungry for more data, you can view the comprehensive 4-page report right here.

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A support rep’s life becomes much easier when their help desk seamlessly fits into their workflow. Tools are simple to use. Tasks get accomplished faster. A personalized help desk lets your rep do things their way, so they can solve human problems instead of figuring out software.

The more you customize your help desk, the more useful it is to your team. While all help desks have customization options, not all help desks can be personalized to the same extent.

To spare you the trouble of perusing lengthy FAQs and comparing free trials, we took a deep dive into the features of four popular software— Freshdesk, Help Scout, Zendesk, and Groove—to decide the best help desk of them all. Here’s what we found.

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Running a business is hard. The below movies are great for a break and can help you remember why you got into business in the first place.

[ Download our Free Ebook ] – Click here to download our free 111 page ebook on “How to automate the tasks you hate at work using Zapier“.

Wolf of Wall Street (2013)

“I believe in total immersion, if you want to be rich, you have to program your mind to be rich. You have to unlearn all the thoughts that were making you poor and replace them with new thoughts – rich thoughts.”

Wolf of Wall Street is a must-see for individuals who are partaking in new ventures, small-to-medium-sized businesses or even large corporations. The film is based on the true story of Wall Street’s Jordan Belfort; a stockbroker who eventually runs a firm that engages in securities fraud and corruption on Wall Street in the 1990s. While Mr. Belfort was taken for fraud and corruption, the story is fantastic: a man who starts out as the lowest on the totem pole rises up and soon makes close to $1 million dollars USD per week. Needless to say, Wolf of Wall Street is packed with motivational pieces and a quick lesson on the do’s and don’ts in business.

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Earlier this year we compared planner sisters Trello and Asana. But if you’re the owner of an Office 365 subscription, Microsoft has rolled out its own project management tool with kanban cards into your account for free.

It’s called Microsoft Planner and claims to “take the chaos out of teamwork.” Let’s see.

Sign in to Office 365 with your work or school email, and go to the app launcher by clicking on the Rubik’s cube menu in the top left corner. There you’ll see this friendly Planner logo:

Here’s our take on Microsoft Planner, including some tips and tricks for becoming a super user, and our take on how it differs from the other tools out there:

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If you want a large team of enterprise developers to collaborate effectively, you need to find a suitable place to host your code. Choosing a repository hosting service might not seem like a big deal. But the repo host you choose can have serious consequences for your developers’ productivity and ability to build great products.

Both GitHub and Atlassian’s Bitbucket offer paying customers an unlimited amount of private and public repositories. What distinguishes them isn’t their core hosting function. It’s how they affect your project in different ways. So, in this piece we’re going to examine:

• Extension tools
• Community involvement
• Pricing

The difference in how Bitbucket and GitHub approach these categories might seem trivial. But variance in these features impact an enterprise’s workflow, open source access, and scale.

Let’s compare these two services and see where your enterprise should host its code.

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