I presented at IRES 2026 in Charlotte last week. The room was insurance compliance leaders from carriers, MGAs, and state regulators. The number that got their attention: $16 billion.
That is the estimated annual cost of compliance operations inefficiency across U.S. insurance. Not regulatory fines. Not penalties. Internal cost: rework, manual evidence assembly, approval chasing, babysitting email threads that should have been automated years ago.
I was on a call with a small business owner who runs an art studio. Four employees. She is the chief creative officer, the janitor, the marketer, and the teacher.
She asked me a question I hear constantly: “How long until the AI is actually useful?”
I was generating marketing collateral. Ten design variations of the same document. Each one goes through a QA gate before it ships. The AI has to inspect every page, write what it actually sees, and attest that it meets the quality bar.
It batched all five remaining themes into a single command. Copy-pasted the same attestation for each one. Word for word. “All elements render correctly, typography is clean, layout is balanced.” Five times. Identical.
You don’t have a skill. You have a novice.
My team keeps telling me they’ve “built a skill.” One person gave Claude a short prompt and hit create. Another found something on a marketplace and installed it. Both walked away thinking the job was done.
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We keep giving AI agents access to our tools and then acting surprised when they do something unexpected. The problem was never the AI. The problem is we never gave it the rulebook.
For years, workflow automation meant connecting tools through integrations. If this, then that. Trigger here, action there. It worked for simple tasks. It broke under complexity. And it was built for humans who could read error logs and fix broken triggers when things went sideways. AI agents do not work that way. They need context, not just connections.
In this article, we’ll take a look at the foremost standard for information security management – ISO 27001:2013, and investigate some best practices for implementing and auditing your own ISMS.
Here is a summary of what we’ll cover in this Process Street article:
If you just want the free checklist for implementing and auditing your ISMS, you can grab that here. Otherwise, read on!
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Most companies separate compliance and operations.
Policies are written, stored, and reviewed on one side. Work gets executed, tracked, and reported on another.
Audits arrive later, scrambling to connect the two.
That separation is costly. It creates missed steps, inconsistent execution, and regulatory exposure. The distance between “what should happen” and “what actually happens” is where risk lives.
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Alarca Realty is a property management firm based in Charlotte, North Carolina, specializing in the full-service management of family homes, condominiums, townhouses, duplexes, and small multi-family developments.
We spoke with owner and CEO Bob Abbott to discuss how Alarca uses Process Street to improve the management and execution of property management workflows that keep their growing business running smoothly.
Before we jump into Alarca’s story, check out the webinar video below. It’s a great resource for learning about how you can use Process Street to bolster your property management-related workflows, just like Alarca!
Founded in 2005, Alarca began with the mission of delivering world-class property management services in Charlotte and other locations in southwestern North Carolina.
Their focus on customer service and providing the highest return for clients has resulted in them achieving industry-leading client retention levels.
For many years, the company used a large library of spreadsheets to manage internal processes and track communication with clients.
As the company grew, so did their spreadsheets, and it soon became incredibly difficult and time-consuming to execute tasks as efficiently as they would like.
Bob identified this bottleneck, and after a period of significant research and testing, decided to go with Process Street to improve the way his team complete their day-to-day tasks and for him, as the manager, to gain greater insight into the progress of workflows.
Client onboarding is key to customer success, but scaling it across global teams is a challenge. Salesforce, a worldwide SaaS leader with 49,000+ employees, solved this by using Process Street to standardize and automate its onboarding process.
A major Canadian government department, known for its focus on innovation and research, faced significant challenges in managing procurement processes. With increasing scrutiny on public spending and procurement compliance following the high-profile controversy surrounding the ArriveCAN app, this department prioritized improving efficiency, transparency, and adherence to regulations. Leveraging Process Street’s compliance-centric project management platform, the department transformed its procurement operations, establishing a blueprint for government-wide adoption.
